Mailchimp for WooCommerce

Doesn’t work (ie the subscribe on check out doesn’t actually add people to my mailchimp audience even if customer has the box ticked) and mailchimp support doesn’t seem to be able to help. Seems mailchimp is just having a total meltdown on mutliple fronts…. their file upload system doesn’t work, their book an expert booking form doesn’t work… I really hope they course correct. they used to be a good company…

From 500 to 250 Contacts. Deinstallation. No way.

I have a banner in my admin pages stating I’m not connected to a Mailchimp account. Yet when I click the link, takes me right to my dashbaord.

As another have already reviewed: this plugin has logic that non-subscribes already subscribing customers if they do not check the “Subscribe”-form each and every time they make a purchase. As such this plugin actively removes the best customers which is the opposite of what one wishes of Mailchimp. I’ve added a comment on this behaviour on the forum here on a thread with similiar problems, but that comment was not replied to, then deleted. I’ve also been in contact with Mailchimp support which is perhaps the most non-helpful support I can remember to ever have received, with a new support agent for each reply where they ask questions already answered. For now I’ve found a third party option to connect to Mailchimp, but I will also look at migrating to another service when possible.

I’ve been a Mailchimp user since 2013, but recent issues with this plugin have made me reconsider. A persistent bug has been causing me to lose subscribers (they turn non-subscribed automagically), which is incredibly frustrating. When I found that someone else had already reported the issue, I added helpful information to the thread. Initially, support thanked meonly for a moderator to later delete my comment and send me a message saying, “If you need support then per the forum guidelines please start your own topic.” This felt unnecessarily rude and unhelpful. I couldnt even find the specific guidelines they referenced, and encouraging users to create duplicate threads seems counterproductive. Combined with other technical quirks and an overall decline in user experience, Ive decided to switch to Omnisend. Their support is excellent, and their pricing is much more competitive. Thanks for the earlier years, Mailchimpbut the recent experience has been disappointing.

God help you if it doesn’t work out of the box or you have a technical question. Support has become awful, compared to when I first signed up