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Operations Community
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Operations Community

Risk and safety, crime and violence, final mile delivery

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Collaborating with the Government to enhance responses to key crime issues impacting retail.

Our latest Retail Crime Survey revealed that there are over 1300 violent or abusive crimes against retail workers every day. Meanwhile, the annual cost of retail crime, in terms of losses to theft and the cost of crime prevention, exceeds 1.5bn.

The Operations Community leads the BRCs work on crime and security, with members working together and with the Government to improve the response to the key crime issues facing retail.

The National Retail Crime Steering Group, co-chaired by the BRC andthe responsibleHome Office Ministerbrings relevant people together to propose legislation and discuss actions on policing of crime.The annualBRC Crime Surveyis a key resource.

For examples of recent policy wins on behalf of members from this and other communities, check out our Member Value Statement 2026.

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Operations Community

Objectives

1

Keeping retail crime and violence and abuse at forefront of political debate, with effective delivery of standalone offence.

2

Keeping Martyns Law Bill progress under review and ensure proportionate approach before finalisation.

3

Providing safe space for member discussion on business resilience when handling incidents such as riots.

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WORKING GROUPS

There are no formal working groups but we have separate meetings on crime and security; risk and safety;supply chain operational issues.

 

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Operations Community

Current Campaign

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National Retail Crime Steering Group (NRCSG)

Violence and abuse against shop workers.
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Operations Community

Members

The following key roles and the teams that report into them:

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    Operations Directors

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    Directors of Retail

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    Loss Prevention Directors/Managers

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    Head of Security and Profit Protection

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    Regional Managers

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    Associate Members

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Operations

Latest Content

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    Featured
    Report

    BRC Crime Report 2026

    24 Feb 2026
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    Featured
    Consultation

    Proposals for RIDDOR

    07 Apr 2026
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    Featured
    Consultation

    Martyn's Law Draft Section 12 Statutory Guidance

    15 Apr 2026
  • Member Access
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    Article

    Retail Crime Roundtable: Follow-Up Letter from the Met

    19 Aug 2026
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    Article

    ACT in a BOX

    19 Aug 2026
  • Member Access
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    Article

    Martyn's Law Update

    13 Aug 2026
  • Member Access
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    Meeting Note

    Implementation of Terrorism (Protection of Premises) Act 2025

    31 Jul 2026
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    Article

    Neighbourhood Safety Training

    29 Jul 2026
  • Member Access
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    Meeting Note

    Knife Test Purchase Working Group

    28 Jul 2026
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    Article

    Martyn's Law New Products

    22 Jul 2026
View Operations Community Hub
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Operations

Upcoming Events

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    Event
    Leadership Programme

    BRC Leadership Essentials [September Cohort]

    Wed 26 Aug - Wed 28 Oct
    Thrive LMS & Teams
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    Event

    Fraudulent Advertising Codes of Practice Consultation

    Wed 9 September
    10:30 - 11:30
    Teams
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    Event

    BRC Home Office Meeting - New Crime and Policing Act rules on sale of knives

    Thu 17 September
    15:00 - 16:30
    Teams
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    Event
    Leadership Programme

    BRC Leaders Summer School 2026

    Mon 21 September
    The Form Rooms, London
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    Event

    Operations Community Call with NBCC

    Thu 24 September
    14:00 - 15:00
    Teams
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    Event
    Leadership Programme

    BRC Leadership Essentials [October Cohort]

    Wed 7 Oct - Wed 9 Dec
    Thrive LMS & Teams
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    Event
    Leadership Programme

    BRC Leadership Essentials [January Cohort]

    Mon 11 Jan '27 - Wed 17 Mar '27
    Thrive LMS & Teams
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    Event
    Leadership Programme

    BRC Retail Masters 2027

    Mon 15 - Thu 18 Mar
    The Form Rooms, Covent Garden
View all upcoming events
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Don't just take our word for it...

What our members say

  • Giles Hurley [Giles Hurley]
    []

    The BRC is invaluable in bringing retailers together to discuss crucial topics and then lobby the retailer message to government on our behalf. The BRCs media presence and focus on promoting the interests of retailers allows us to align on issues impacting the sector.

    Giles HurleyCEO, UK & Ireland
  • Nick Orrin [Nick Orrin]
    []

    A very effective business network that provides insight and coordinates industry opinion.

    Nick OrrinCEO
  • Kari Rodgers [Kari Rodgers]
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    The BRC continues to do an excellent job of supporting the retail sector and its individual members on a wide variety of issues.

    Kari RodgersUK Retail Director
  • Roisin Currie [Roisin Currie]
    []

    Adds a lot to our business, great sounding board, very well connected and able to influence.

    Roisin CurrieCEO
  • Peter Wood [Peter Wood]
    []

    A positive and considered voice for our industry, useful learning/ business-focused communities that help our team in their roles, and data insights that help us benchmark our performance.

    Peter WoodCEO
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Operations

Community Manager

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    Lucy Whing

    Policy Advisor - Business and Regulation |BRC

    Policy Advisor Business & Regulation at the British Retail Consortium, with a focus on operational and regulatory issues impacting retailers. She leads and supports the BRC Operations community, connecting members around shared challenges, emerging risks and best practice, and feeding member insight directly into BRCs policy work and engagement with government. 

    Read More
    Lucy's LinkedIn
    Email Lucy
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