Consumer advice
Its important to know your consumer rights, so you can shop safely and know what to do if something goes wrong. Read our advice pages for more information and support - below are some useful links to our advice on some of the more common issues.
If something's gone wrong with a purchase:
Read about your rights and what you can do if an item youve bought is faulty
Find out what to do if youve bought a fake or counterfeit item
Find out how you can get your money back if you paid by card or PayPal
If you want more advice on scams you can visit our scams advice pages for tips on how to recognise a scam, what to do if you spot one, and advice on how you can protect yourself.
If you need more advice or support you can contact the consumer helpline.
In this section
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Our campaigns
- Energy Savers Campaign
- Everyday Energy Wins
- Speak, Seek, Save.
- Confused about energy bills? We can help.
- Were here to help keep you warm this winter
- Advice to help you keep warm this winter
- Advice to help you stay warm & save
- Scams Awareness Campaign
- Scams Awareness Campaign resources
- Scams Awareness Campaign partner hub
- Advice on scams
- National Consumer Campaign
- National Consumer Campaign resources
- Consumer advice
- Staircase to adulting