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Des Traynor

Co-founder & Chief Strategy Officer, Intercom

Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. You can also find him hosting the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.

Published Feb 7, 2025 24 min

This is getting real: Welcome to the AI revolution

Des Traynor at Pioneer This is Getting Real [Des Traynor at Pioneer This is Getting Real]

Published Oct 10, 2024 3 min

Fin 2: Powered by Anthropic’s Claude LLM

Paul Adams Intercom Anthropic at Pioneer 2024 [Paul Adams Intercom Anthropic at Pioneer 2024]

Published Jan 18, 2024 55 min

Intercom on Product: Riding the AI wave in 2024

Intercom on Product with Des Traynor, Paul Adams and Emmet Connolly [Intercom on Product with Des Traynor, Paul Adams and Emmet Connolly]

Published Sep 15, 2023 41 min

Intercom on Product: Product strategy in the age of AI

Intercom on Product Episode 21 Des Traynor and Paul Adams [Intercom on Product Episode 21 Des Traynor and Paul Adams]

Published Aug 10, 2023 6 min

AI-powered UI (aka “Return of the Chat”)

How AI will affect UI design - hero illustration [How AI will affect UI design - hero illustration]

Published May 25, 2023 30 min

Intercom on Product: The AI revolution and the future of customer service

Intercom on Product Episode 20 Paul Adams Des Traynor [Intercom on Product Episode 20 Paul Adams Des Traynor]

Published Mar 14, 2023 25 min

Conversation starter: A chat about our groundbreaking new AI chatbot

Meet Intercom's new AI chatbot Fin [Meet Intercom's new AI chatbot Fin]

Published Mar 2, 2023 34 min

Intercom on Product: Our manifesto for next-generation customer service

Intercom on Product [Intercom on Product]

Published Feb 2, 2023 40 min

ChatGPT is here to stay. Where will it take us?

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Published Jan 31, 2023 30 min

Our grand experiment with GPT and generative AI

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