[ Web Proxy ]
URL:
Viewing: https://www.intercom.com/customers [Back]  [Original]

Intercom Customers | See who trusts Intercom
Customer stories

Success stories from companies like yours

Filter to find the most relevant examples from over 100 companies around the world.

127 Customer stories

IndustryTopic

How a Super Bowl support crisis led Kalshi to rebuild their stack on Fin

Fin held up through record Super Bowl traffic, while Kalshis existing helpdesk broke and left support dark for two days. That led them to rebuild around Fin and Intercom. Now a small team can confidently handle a projected 2 million queries a year.

Shannon Magiera, Operations Lead

80k+monthly Fin resolutions
80%automation rate
Kalshi case study [Kalshi case study]

With millions of users and rising support complexity, Rocket Money didnt just add agents they transformed their support model with Fin, unlocking nearly $1M ROI, shifting how their team works, and proving automation can be both efficient and trusted.

~$1MAnnual ROI from Fin
Read more

In security and compliance, good enough isn't an option. When Vanta's fragmented support stack hit a ceiling, they moved to Intercom with Fin as their front-line AI Agent, and rebuilt support into a single system for every customer question.

71%Fin resolution rate
We doubled our user base, but we're fielding 45% less inquiries thanks to Fin AI Agent over email. The efficiency and time savings are game changers.

Robb Clarke

Head of Technical Operations

We started to see that Fin wasnt just doing a good job with our tier one tickets that were easier to answer. With Fin Tasks and data connectors, we were able to configure it to answer tier two and even tier three questions, and connect it with our internal systems for managing things like refunds.

George Dilthey

Head of Support

Load more

See what customers are
sharing on socials

We know, it can be a challenge to scale customer support. Our answer? @Intercom who has helped us deliver fast response times + maintain that competitive edge with its open platform and collaboration features.

Smartly.io

@smartlyio

As the highest-performing AI agent in customer service, Fin lives up to its promise, delivering not just higher-quality answers but also adeptly handling more complex customer queries than any other AI solution weve encountered.

Francis H.

Enterprise (>1000 emp.)

AI-first support isnt just a futuristic idea its here now, making our service faster, MORE human, and more scalable than ever. If you dont get on board, youre gonna miss the train.

Danielle Constantine

Head of Experience, myHSA

Game Changer for our Tech Service Team

Fin AI agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people.

Eric B.

Director of Customer Accounts

Fin has handled nearly 10k inquiries with a 92.3% CX score. But what I love most are the customer comments. Some noticed how much Fin is improving and are genuinely impressed. Others are hilarious, and a few even make me wonder if Fin is getting a little too smart.

Rafael Cardoso

CS Manager, CleanCloud

Thanks to Fin AI Agent and robust Help Centre, 86.7% of support requests are now being resolved through self-serve support. Were really excited to see where the next 12 months will take us!

Christian Osmundsen

Global Head of CX, Deliverect

Fin is a Win

Weve been using Intercom and Fin, and its been a lifesaver! Fin has been great at sorting through all the junk and flagging the real issues that only humans can handle.

Rael D.

Head of Support

Using an AI support agent at RB2B has saved us $30k since April. Is an AI agent worth it? You bet your ass it is.

Robb Clarke

Head of Tech Ops, RB2B

With Intercoms Fin, its $1 per positive interaction so its like only paying for the concert if Beyonc shows up and hits every note. No charge for the off-key stuff. Only for the Renaissance experience

Chris Singh

Customer Success Mgr, SCSS

Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses.

G2 Reviewer

Mid-Market (511000 emp.)

At Ninety, weve pushed Fin AI Agent resolution rate beyond 60% returning countless hours to our incredible chat support team and saving us thousands of dollars.

Thomas Mains

Technical Writer, Ninety

@intercom [...] Would massively recommend Intercom as a support product great UX for both sides, and very powerful.

accuRx

@accuRx

Fin is more than just an AI Agent; its a strategic partner that empowers us to deliver exceptional customer experiences with unparalleled efficiency. Highly recommended for any business looking to elevate their customer support with intelligent AI.

Sam L.

Strategic Ops Excellence Lead

Its almost like all websites I visit with that @intercom chat button I instantly associate them with great customer service. Just like @Intercom intended.

njooroge

@njooroge

Now enter Intercom your sleek, smart, AI-powered wonder. Its like having a personal assistant thats available 24/7, knows your favourite coffee order, and can predict your next move before you even think it.

Richard Le Bas

Managing Director, SCSS

Weve resolved one of our biggest challenges by employing Fin AI Agent to provide quick and accurate responses to all our clients, enhance client satisfaction and streamline our support process.

Onee Yekah

Product Manager, Omnicart

Installing @intercom when youve tried a lesser platform is like hitting hyperdrive. Or maybe ludicrous speed.

Markham Nolan

Co-founder of NOAN

Best Support tool out there

Fin is a game-changer! We use Intercom every day, and Fin is doing the heavy work for us at the moment. He helped our support team focus on more complex support issues and lifted almost 50% of our day-to-day job.

Kostas S.

Technical Support Manager

Weve integrated Intercoms groundbreaking AI tool, Fin, into our teamour version, Billie, has become an invaluable member of the support crew. Shes working 24/7, deflecting and resolving our most common inbound conversations!

Will Patterson

Head of CX, Boulevard

Intercoms Fin AI Copilot is the first highly useful AI feature Ive used in SaaS. They nailed the LLM interactions with automated prompts, making our adoption of AI in customer success incredibly seamless.

Filip Mark

Chief of Staff, Passionfroot

At Jobber weve resolved over 5000 customer inquiries through Fin AI Agent helping us deliver quick, efficient solutions while letting customers get the help they need anytime.

Sarah King

Knowledge Base Mgr, Jobber

Perfect customer experiences, powered by Intercom


Web Proxy Viewer  |  New URL  |  Original Page