[ Intercom Helpdesk - Help Center ]

Customer support, when and where they need it

Deliver the right content to your customers any time and on any channel with an on-brand, fully integrated Help Center.

Start free trial View demo

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Trusted by 30,000+ leading brands

Help your customers help themselves

Easy to set up and customize

Customize every aspect of your Help Center to enrich your content. No code required.

Serve content across channels

Ensure support articles are utilized across your channels so customers can help themselves.

Multi-brand and multilingual

Scale your help content to global audiences in different brands, and 45 languages.

Customizable

No-code customization, simple implementation

End-to-end customization+-
Customize every aspect of your Help Center to match your brand identity and ensure a consistent experience for customers wherever they are.

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No-code Help Center Styler+-
Customize the Help Centers layout, colors, and fonts directly with Intercoms easy-to-use styler. No code required.

Flexible article formatting+-
Create more engaging Help Center content for customers by adding rich media, CTAs, tables and more.

Omnichannel

Maximum visibility for your support content

Fin AI Agent+-
Power Fin AI Agent with your Help Center content to resolve 76% of support questions on average, with many customers seeing 85%+.

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Messenger+-
Increase self-serve rates by prompting customers to search for an article in the Messenger before they reach out.

Inbox+-
Resolve customer questions faster by adding articles into the conversation directly from the Inbox.

Outbound+-
Get ahead of support volume by automatically sending articles to customers when and where they need them.

Brandable

Multi-brand and multilingual

A different Help Center for every brand+-
Create individually branded Help Centers for each of your brand entities, and manage them all in one workspace.

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Instantly translate content into 45 languages+-
Scale your help content to a global audience with instant translation and support for 45 languages, including English, Spanish, French, Mandarin, and Hindi.

Additional features

Tools to create, target, and optimize your articles

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Article Targeting

Define and target specific content to customers based on attributes like location, pricing plan, and more.

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Article Suggestions

Simplify customers search for help by providing suggested articles before they start searching.

Additional features

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Enhance content discovery with related articles, so customers can easily explore your content.

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Article Reactions

Understand how helpful your support content is and let customers start a conversation if they need more information.

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Articles Reporting

Know exactly what articles to write next based on what your customers searched for but couldnt find with granular reporting.

Helpdesk Updates

Over 60 improvements to the helpdesk you use everyday

The features you've been asking for and improvements you'll notice every day.

20 Updates Shipped

Inbox

Composer drafts
Translation quality feedback
Side conversation notifications
Edit sent notes
Unassign unsnoozed conversations
Auto-unassign when away
SLA sorting (FRT, NRT, TTC, TTR)
Skip away mode in Round Robin
Company pop-over with ID, copy, and open
Side conversations export
Bulk edit admin statuses in Realtime Dashboard
Delete user notes
Channel indicators on conversations
Search in Views
Duplicate a View
Inbox assignment limits
Conversation events UI updates
Slack side conversations
Invite configuration for team inboxes
Delay send / undo send

11 Updates Shipped

Phone

Call transfer to workflows
Warm transfer to team
CSAT for outbound calls
Phone numbers for brands
Recording consent (GDPR)
Default outbound phone number
Default outbound numbers for callbacks
Quick reply stored on conversations
Country-specific dial tones
Enhanced call lifecycle and assignment visibility
11 new call metrics

10 Updates Shipped

Data Foundations

Data Connectors: pre-signed URLs
Data Connectors: pre-configured OAuth providers
Data Connectors: Execution Results API
Data Connectors: health metrics
Data Connectors: authentication improvements
Data Connectors: action dependency observability
Activity Log Event Types API
Azure Blob Storage for conversation data export
Shopify onboarding for new signups
Public API v2.15

23 Updates Shipped

And many more

Split delete permissions (replies vs notes)
Macros permissions (create, edit, delete)
Inbox permissions (trigger data connectors, reassign when away)
Teammate profile permissions (edit own, edit others)
Conversation permissions (participants, merge, creation)
BPO permission restrictions (GDPR visibility control)
Select ticket state when converting
Change ticket type after creation
Require ticket attribute on close
Track ticket state transitions in API
Tickets Portal: restrict user visibility
Push notification management per device
Holiday office hours
Attachments improvements (bulk upload, carousel, grid)
AI titles in Messenger
Email recipients status
Native Discord integration with Fin
Scheduled external reports (GA)
Ticket time to resolve in office hours
Workspace avatars
Disable team mentions at workspace level
New macro actions: re-open conversation & set ticket state
Conversation auto deletion

The fully integrated Help Center used by industry leaders

Fathom

Frame.io

We host all of our support articles in Intercom and easily share them with customers via the Messenger. The experience is all linked, which makes it seamless for the customer and our team.

Adam WilsonGlobal Head of Customer Support at Fathom

We have over 20,000 monthly help center visits and 36,000 article views. Our customers are really focused on trying to find the answer to their question first, or at least explore a solution before reaching out to our team.

Brett RushDirector of Customer Experience at Frame.io

We host all of our support articles in Intercom and easily share them with customers via the Messenger. The experience is all linked, which makes it seamless for the customer and our team.

Adam WilsonGlobal Head of Customer Support at Fathom

We have over 20,000 monthly help center visits and 36,000 article views. Our customers are really focused on trying to find the answer to their question first, or at least explore a solution before reaching out to our team.

Brett RushDirector of Customer Experience at Frame.io

FAQs

What is the Intercom Help Center?

The Intercom Help Center is a fully integrated, on-brand knowledge base where your customers find answers to their questions on their own. Your support articles serve across every channel, so customers can self-serve any time, on any channel.

How does the Help Center work with Fin AI Agent to deflect questions?

How do I customize my Help Center without code?

How does Intercom support multiple brands and languages?

How do I target and measure my Help Center content?

How do I set up an Intercom Help Center?

Upgrade your Help Center today

Start free trial View demo

Helpdesk features

Fin features

Pricing

Learn

Evaluate

Support

Company

Programs

Intercom in action

Helpdesk features

Fin features

Pricing

Learn

Evaluate

Support

Company

Programs

Intercom in action

Customer support, when and where they need it

Help your customers help themselves

Easy to set up and customize

Serve content across channels

Multi-brand and multilingual

No-code customization, simple implementation

End-to-end customization

No-code Help Center Styler

Flexible article formatting

End-to-end customization+-Customize every aspect of your Help Center to match your brand identity and ensure a consistent experience for customers wherever they are.

No-code Help Center Styler+-Customize the Help Centers layout, colors, and fonts directly with Intercoms easy-to-use styler. No code required.

Flexible article formatting+-Create more engaging Help Center content for customers by adding rich media, CTAs, tables and more.

Maximum visibility for your support content

Fin AI Agent

Messenger

Inbox

Outbound

Fin AI Agent+-Power Fin AI Agent with your Help Center content to resolve 76% of support questions on average, with many customers seeing 85%+.

Messenger+-Increase self-serve rates by prompting customers to search for an article in the Messenger before they reach out.

Inbox+-Resolve customer questions faster by adding articles into the conversation directly from the Inbox.

Outbound+-Get ahead of support volume by automatically sending articles to customers when and where they need them.

Multi-brand and multilingual

A different Help Center for every brand

Instantly translate content into 45 languages

A different Help Center for every brand+-Create individually branded Help Centers for each of your brand entities, and manage them all in one workspace.

Instantly translate content into 45 languages+-Scale your help content to a global audience with instant translation and support for 45 languages, including English, Spanish, French, Mandarin, and Hindi.

Tools to create, target, and optimize your articles

Article Targeting

Article Suggestions

Additional features

Related Articles

Article Reactions

Articles Reporting

Over 60 improvements to the helpdesk you use everyday

The fully integrated Help Center used by industry leaders

FAQs

What is the Intercom Help Center?

How does the Help Center work with Fin AI Agent to deflect questions?

How do I customize my Help Center without code?

How does Intercom support multiple brands and languages?

How do I target and measure my Help Center content?

How do I set up an Intercom Help Center?

Upgrade your Help Center today

End-to-end customization+-
Customize every aspect of your Help Center to match your brand identity and ensure a consistent experience for customers wherever they are.

No-code Help Center Styler+-
Customize the Help Centers layout, colors, and fonts directly with Intercoms easy-to-use styler. No code required.

Flexible article formatting+-
Create more engaging Help Center content for customers by adding rich media, CTAs, tables and more.

Fin AI Agent+-
Power Fin AI Agent with your Help Center content to resolve 76% of support questions on average, with many customers seeing 85%+.

Messenger+-
Increase self-serve rates by prompting customers to search for an article in the Messenger before they reach out.

Inbox+-
Resolve customer questions faster by adding articles into the conversation directly from the Inbox.

Outbound+-
Get ahead of support volume by automatically sending articles to customers when and where they need them.

A different Help Center for every brand+-
Create individually branded Help Centers for each of your brand entities, and manage them all in one workspace.

Instantly translate content into 45 languages+-
Scale your help content to a global audience with instant translation and support for 45 languages, including English, Spanish, French, Mandarin, and Hindi.