[ Live chat ]

AI Live Chat Software

Fin AI Agent resolves live chat conversations in Messenger the instant they start, with a 76% average resolution rate, then hands off to your team in Intercom with the full conversation already there.

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[Intercom Helpdesk inbox with Fin resolving a customer's order query in a live Messenger conversation]

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Trusted by 30,000+ businesses, including teams using AI-powered live chat

What is live chat?

Live chat software lets businesses support customers in real time through a chat widget on their website, app, or product experience. Traditional live chat routes every conversation to a human agent, so customers wait whenever your team is busy. Fin AI Agent for Live Chat resolves conversations the moment they start, answers free-form questions using your knowledge, and hands off to a human agent with full context when one is needed. Live chat becomes a resolution channel instead of another queue for your support team to manage.

Customer starts a conversation

A customer opens Messenger on your website, app, or mobile experience and asks a question in natural language. Explore every channel

Fin resolves the issue

Fin responds conversationally using your approved knowledge, citing sources and guiding the customer to resolution. Learn how Fin works

Agents step in when needed

When a customer needs human support, Fin hands off with full context, so agents never restart the interaction. See the Inbox

Speed

Instant, conversational support, without leaving the conversation

Fin resolves 76% of conversations on average, with many customers seeing over 90%, so live chat feels like a real conversation instead of a bot script.

A real conversation, not a script+-
Fin replies over Messenger without quick-reply buttons, follows up if a customer goes quiet, and shows sources in its replies.

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[Fin resolving a disputed charge in a Messenger conversation, verifying the customer and filing the dispute]

Support inside your product+-
Support happens right inside your product, so customers get an answer without ever leaving the page or app theyre already in.

Resolved on the spot+-
Fin resolves 76% of conversations on average, with many customers seeing over 90%, so most live chat conversations end in an answer, not a queue.

On brand

Consistently on-brand, on every device

Customize Messengers tone, style, and design so every live chat reply sounds and looks like it came directly from your team.

Your tone, your design+-
Customize Messengers tone, style, and design so every live chat reply sounds and looks like it came directly from your team.

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[Messenger design settings with a custom-branded purple Messenger preview and light and dark modes]

The same experience on every device+-
Whether a customer reaches you on web, iOS, or Android, Fin delivers the same clear, high-quality support across every device, so the experience never feels different depending on where someone chats in from.

From first reply to human handoff

[Intercom Helpdesk inbox with Fin resolving a customer's order query in a live Messenger conversation]

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[Intercom Helpdesk inbox with Fin resolving a customer's order query in a live Messenger conversation]

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Handoff

The conversations that reach your team are the hard ones Fin couldnt close alone. Because Fin and Intercom are one system, it hands off with the full history attached, so your agent starts with context, not questions.

[Fin pausing a refund procedure to ask a teammate whether it can approve a $1,200 refund, with an approval form awaiting the teammate's input]

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[Fin pausing a refund procedure to ask a teammate whether it can approve a $1,200 refund, with an approval form awaiting the teammate's input]

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Human in the loop

Fin can pause mid-procedure and ask a teammate for help before continuing, without handing off the entire conversation. This is for high-risk, sensitive, or complex scenarios where you want automation most of the time but still need a human decision at key steps.

Live chat software for every support motion

Customer support teams

Resolve repetitive questions, reduce wait times, and improve support team capacity. See why teams choose Intercom

SaaS companies

Deliver in-product support so customers can get help without leaving the product experience. Explore Fin's capabilities

Ecommerce teams

Help shoppers with order status, returns, product questions, shipping, and checkout issues. Fin for ecommerce

Sales and growth teams

Use Messenger to answer buyer questions, qualify interest, and route high-intent conversations. Explore Fin for Sales

AI live chat vs. traditional chatbots

Not all automation delivers the same customer experience. Traditional chatbots rely on scripted flows and keyword matching. AI-powered live chat combines natural conversation with business context to resolve more customer questions while seamlessly handing off to human agents when needed.

	Traditional Chatbot	Fin AI Agent for Live Chat
Understands natural language	No	Yes
Answers free-form customer questions	Limited	Yes
Resolves complex customer issues	No	Yes
Uses your knowledge base	Yes	Yes
Shows sources in responses	No	Yes
Maintains conversational context	Limited	Yes
On-brand tone and style	Limited	Yes
Seamless human handoff	Limited	Yes
Full conversation history for agents	No	Yes
Supports web, iOS, and Android	Yes	Yes
Learns from approved content	Limited	Yes
Eliminates button-based flows	No	Yes
Operates 24/7	Yes	Yes
Helps reduce support workload	Limited	Yes

Live chat that customers actually rate

Anthropic

Lightspeed Commerce

Avocado

The time savings have been huge in the first month, wed already saved over 1,700 hours of our teams time. Without Fin, it would have taken us months to work through that volume. And our users appreciate the instant, accurate answers.

Emily LampertHead of Product Support at Anthropic

Fin is now involved in 99% of our conversations, and is able to provide an answer to 95% of them even more complex ones.

Angelo LivanosSenior Director of Global Support at Lightspeed Commerce

Since the initial launch of Fin, weve managed to improve Fin CSAT by 60%, while also reducing response times by 38% on chat and 67% on email. Fin gives quick, accurate responses, and we have full control over how it handles conversations, including when to hand off to a human.

Loren KornegaySenior CX Manager at Avocado

The time savings have been huge in the first month, wed already saved over 1,700 hours of our teams time. Without Fin, it would have taken us months to work through that volume. And our users appreciate the instant, accurate answers.

Emily LampertHead of Product Support at Anthropic

Fin is now involved in 99% of our conversations, and is able to provide an answer to 95% of them even more complex ones.

Angelo LivanosSenior Director of Global Support at Lightspeed Commerce

Since the initial launch of Fin, weve managed to improve Fin CSAT by 60%, while also reducing response times by 38% on chat and 67% on email. Fin gives quick, accurate responses, and we have full control over how it handles conversations, including when to hand off to a human.

Loren KornegaySenior CX Manager at Avocado

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Transparent pricing

Intercom with Fin

Combine Intercom with Fin for a single, fully integrated customer service platform.

$19

Per Seat/Mo+$0.99

Per Outcome

Learn more

Live Chat FAQs

What is live chat in Intercom?

Intercoms live chat runs through Messenger, the AI-powered chat built natively into Intercom. Fin, the AI Agent, answers conversations the moment they start, and your team can step in at any point with full context.

Is Intercoms live chat powered by AI?

How is Intercoms live chat different from a standalone chat widget?

Does live chat work across every device?

Can I customize how live chat looks and sounds on my site?

How do I set up live chat with Fin?

Does live chat connect to my other support channels?

What happens when Fin cant resolve a live chat conversation?

Turn live chat into resolutions, not just conversations

Start free trial View demo

Helpdesk features

Fin features

Pricing

Learn

Evaluate

Support

Company

Programs

Intercom in action

Helpdesk features

Fin features

Pricing

Learn

Evaluate

Support

Company

Programs

Intercom in action

AI Live Chat Software

What is live chat?

Customer starts a conversation

Fin resolves the issue

Agents step in when needed

Instant, conversational support, without leaving the conversation

A real conversation, not a script

Support inside your product

Resolved on the spot

A real conversation, not a script+-Fin replies over Messenger without quick-reply buttons, follows up if a customer goes quiet, and shows sources in its replies.

Support inside your product+-Support happens right inside your product, so customers get an answer without ever leaving the page or app theyre already in.

Resolved on the spot+-Fin resolves 76% of conversations on average, with many customers seeing over 90%, so most live chat conversations end in an answer, not a queue.

Consistently on-brand, on every device

Your tone, your design

The same experience on every device

Your tone, your design+-Customize Messengers tone, style, and design so every live chat reply sounds and looks like it came directly from your team.

The same experience on every device+-Whether a customer reaches you on web, iOS, or Android, Fin delivers the same clear, high-quality support across every device, so the experience never feels different depending on where someone chats in from.

From first reply to human handoff

Handoff

Human in the loop

Live chat software for every support motion

Customer support teams

SaaS companies

Ecommerce teams

Sales and growth teams

AI live chat vs. traditional chatbots

Live chat that customers actually rate

Transparent pricing

Intercom with Fin

Live Chat FAQs

What is live chat in Intercom?

Is Intercoms live chat powered by AI?

How is Intercoms live chat different from a standalone chat widget?

Does live chat work across every device?

Can I customize how live chat looks and sounds on my site?

How do I set up live chat with Fin?

Does live chat connect to my other support channels?

What happens when Fin cant resolve a live chat conversation?

Turn live chat into resolutions, not just conversations

A real conversation, not a script+-
Fin replies over Messenger without quick-reply buttons, follows up if a customer goes quiet, and shows sources in its replies.

Support inside your product+-
Support happens right inside your product, so customers get an answer without ever leaving the page or app theyre already in.

Resolved on the spot+-
Fin resolves 76% of conversations on average, with many customers seeing over 90%, so most live chat conversations end in an answer, not a queue.

Your tone, your design+-
Customize Messengers tone, style, and design so every live chat reply sounds and looks like it came directly from your team.

The same experience on every device+-
Whether a customer reaches you on web, iOS, or Android, Fin delivers the same clear, high-quality support across every device, so the experience never feels different depending on where someone chats in from.