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Intercom | The only helpdesk designed for the AI Agent era
Fin
Over 2,000 five-star reviews on

A complete system for
human and AI
customer service

Intercom is the only helpdesk with a natively integrated AI Agent, Fin.

Start free trialView demo
14 day free trial. No credit card required.

Two products,
one seamless experience

Intercom helpdesk
Fin AI Agent
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Intercom inbox showing a credit limit increase conversation with an AI summary [Intercom inbox showing a credit limit increase conversation with an AI summary]
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Fin answering a subscription cancellation question in the messenger [Fin answering a subscription cancellation question in the messenger]
Trusted by 30,000+ leading brands
Intercom helpdesk

Intercom is a fully-featured
AI-powered helpdesk

With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.

Start free trialView demo

Maximize productivity with an AI-enhanced inbox+

Give every agent an AI assistant that provides expert guidance, automates repetitive work, and translates conversations in real time.

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Intercom inbox auto-translating a customer conversation from Spanish [Intercom inbox auto-translating a customer conversation from Spanish]Intercom inbox auto-translating a customer conversation from Spanish, alongside the customer's messenger view and the conversation details panel [Intercom inbox auto-translating a customer conversation from Spanish, alongside the customer's messenger view and the conversation details panel]

Ticketing, built for collaboration+

One ticketing system for customer issues, back-office collaboration, and tracker tickets that resolve widespread problems, keeping everyone aligned and customers informed.

Support for customers, before they need it+

Onboard, educate, and notify your customers with in-context, automated messages that cut support volume and keep customers happy.

Fin AI Agent

Fin is the
highest-performing AI agent

Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%. Its trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.

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Train and test Fin to handle complex queries+

Start with the knowledge you already have, then train Fin on your processes and policies. Use AI-driven Simulations to test fully simulated customer conversations from start to finish, so you can confidently resolve increasingly complex, multi-step queries before going live.

Deploy across every channel+

Deploy Fin across phone, email, chat, Slack, and more so every customer receives accurate, personalized responses, wherever they reach out.

Analyze performance with AI-powered insights+

Monitor performance, spot trends, and optimize with AI-powered Suggestions, then use those Insights to retrain Fin and continuously improve your customer experience.

Intercom helpdeskFin AI Agent

Together, they deliver better
support experiences

Intercom and Fin are built together, sharing the same record, knowledge, and inbox. That means every conversation your team has teaches Fin something new, every gap gets spotted and closed, and support gets better for everyone, every time.

Start free trialView demo
Fin handing a conversation to a human teammate with an AI summary of the request [Fin handing a conversation to a human teammate with an AI summary of the request]Decorative background image [Decorative background image]

Work together, seamlessly

Fin and your team work from the same inbox and customer record, making it easy to collaborate, hand off conversations, and deliver a consistent customer experience.

Recommendations highlighting content, customer data, and action gaps to improve Fin's resolution rate [Recommendations highlighting content, customer data, and action gaps to improve Fin's resolution rate]Decorative background image [Decorative background image]

Self-improving system

Fin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better. With everything in one system, managers get recommendations on what to fix, from missing content to data integrations, and can act on them with one click.

Knowledge Hub content library with sources grouped by topic [Knowledge Hub content library with sources grouped by topic]Decorative background image [Decorative background image]

Centralised Knowledge Hub

Centralize, manage, and optimize all of the information that powers Fin, human, and self-serve support. See how your content is performing across every touchpoint including Fin, Copilot and on your Help Center with detailed reporting.

Anthropic
Glean
Neo Financial

Introducing AI into our support experience has taken pressure off of our support team, with AI resolving 40-50% of cases. Because of this, the sentiment around using AI has been very positive.

Headshot of Isabel Larrow [Headshot of Isabel Larrow]
Isabel LarrowProduct Support Operations at Anthropic

What really stood out to me was how easy Fin was to use, how quick I could get it up and running. The UX was fantastic. It was a very fresh build, easy to understand and use, and it just fit well into our current tech stack.

Headshot of Kat Crichton [Headshot of Kat Crichton]
Kat CrichtonManager of Technical Support at Glean

One of the biggest benefits of moving to Intercom was having a single support platform. Instead of stitching together multiple tools, we now have one connected system for both AI and human support.

Headshot of Eunice Dunmade [Headshot of Eunice Dunmade]
Eunice DunmadeProduct Lead at Neo Financial
Intercom helpdeskFin AI Agent

Works with the tools
you already use

Connect Intercom and Fin to the tools you already use, like Slack, Shopify, and Github, so your team has full context in one workspace. Fin pulls in customer data and takes action through APIs or MCP. That data is also surfaced right in the inbox, so your reps have full context too, and every response, from Fin or your team, is accurate and personalized.

Start free trialView demo
Grid of tools that integrate with Intercom, including Slack, Claude, Stripe, Salesforce, Jira, Linear, Google Calendar, Instagram, HubSpot, Facebook, Google Meet, Typeform, Shopify, WhatsApp, and Segment [Grid of tools that integrate with Intercom, including Slack, Claude, Stripe, Salesforce, Jira, Linear, Google Calendar, Instagram, HubSpot, Facebook, Google Meet, Typeform, Shopify, WhatsApp, and Segment]
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Transparent pricing

Intercom helpdesk with Fin AI Agent

Combine Intercom with Fin for a single, fully integrated customer service platform.

$19
Per Seat/Mo+$0.99
Per Outcome
Start free trialContact sales
Outcome-based pricing you control. Pay only for what you use and set spending limits so costs never exceed your budget.
Learn more.

Perfect customer experiences

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