The next-gen Helpdesk designed for efficiency

Helpdesk is a modern, AI-powered platform with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service.

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How Helpdesk drives efficiency

Productivity

AI tools that maximize productivity

Usability

Modern software that's fast and friction-free

Outbound

Outbound messaging that reduces support volume

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AI tools that maximize productivity

Agents can resolve complex queries more efficiently in any language with instant assistance from Copilot, no-code workflows, and AI Inbox Translation.

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An AI assistant for every agent

Copilot provides expert training, troubleshooting, and guidance so agents can find answers faster and get more done for customers.

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Automate repetitive tasks

No-code workflows handle repetitive tasks, so agents can focus on helping customers, not managing processes.

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Support every customer, in every language

Helpdesk unifies messages from every channel and uses AI to translate 45+ languages in real timeso agents can respond faster, without switching tools.

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Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot.

Angelo LivanosVice President, Global Support

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[Angelo Livanos]

Modern software that's fast and friction-free

Helpdesk is fast to set up and easy to use. Pre-built reports, built-in ticketing, and native integrations with tools like Slack and Jira help teams work seamlessly and stay aligned.

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Instant insight with pre-built reporting

Monitor, analyze and optimize your support with powerful, customizable reports and real-time performance metrics.

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Ticketing designed for teamwork

Resolve complex issues more efficiently with Tickets designed to streamline collaboration and keep the conversation goingno switching tools or lost context.

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