[ Web Proxy ]
URL:
Viewing: https://www.phreesia.com/platform/#security [Back]  [Original]
Our Platform | Phreesia Skip To Content
Login(this link opens in new window)Get a demo

Our Platform

More than intake.
Built from it.

Close this lightbox Your browser does not support embedded videos.

Connecting the workflow, from first call to final payment

Most healthcare organizations run many systems to do one job. Phones in one. Intake in another. Payments somewhere else. Then, the EHR cleans up what’s left.

With Phreesia, scheduling, registration, payments and communication are all on one platformand all built around the part of the visit where you actually get paid.

Built to work with the system you already run.

Phreesia’s integrations run both directions. Patient data flows into your PM/EHR and back out, so nothing gets keyed twice and nothing falls through. That’s how registration stays clean enough to actually collect on.

Don’t see your PM/EHR? Know Phreesia integrates through open standardsHL7, FHIR, CCD, CSV and more. Contact us for more.

Security certifications

Privacy and security are our foundation, not boxes checked once a year. Our certifications help prove how safe it is to move money and protected health information through Phreesia every day.

Phreesia dashboard on desktop computer with hand navigating mouse [Phreesia dashboard on desktop computer with hand navigating mouse]

Experience our white glove, smooth implementation process

You don’t have the staff to run a year-long software rolloutand you don’t need to. With Phreesia, a dedicated implementation team handles the build, the integration and the testing. Your staff’s lift is measured in hours, not weeks. Most practices go live in as little as 6 weeks and are running digital check-ins and collecting payments on day 1no rip-and-replace, no downtime at the front desk.

Robust analytics & reporting

You can’t improve the revenue moment you can’t see. Phreesia turns every check-in, payment and no-show into reporting you can act onby location, visit type, and staff member. See where registration leaks revenue, then close the gap.

Registration

Track check-in volumes by location, visit type and staff member. Watch pre-registration completion against scheduled times, confirm signed consents, and verify insurance eligibility in real timefewer denials, faster front office.

Surveys

See how many patients would recommend you, and whywith custom questions for your organization. Real-time alerts on negative feedback let staff follow up before it becomes a public review, plus national benchmarks show how you stack up.

Payments

Track collectionspre-visit, time-of-service and post-visitacross every location. See which tools (reminders, card on file) actually drive payment, plus test new initiatives before you roll them out across sites.

Appointments

See how long your team takes to schedule and complete each appointment, plus where the gap is between requests and bookings. Referral and source data surface your top new-patient drivers and show a clearer growth picture for marketing.

Clinical

Spot care gaps and at-risk patients earlyfrom preventive care delivery to social determinants of health. Track outreach campaign performance, plus automate the scoring of patient-reported outcomes (PROs) and screenings to flag risk before it escalates.

Explore more

Asthma patient reported outcome screening example [Asthma patient reported outcome screening example]
Phreesia support conversation example [Phreesia support conversation example]

All clients get a dedicatedsupport team.

No ticket queue, no offshore script. Every Phreesia client gets a dedicated account owner who knows your setup. Theyre reachable by phone, chat and email and respond within 24 hours. When something at the front desk breaks, you’re not opening a case and waitingnow, you’re talking to someone who can fix it.

 

One platform, every way patients engage.

Patient preferences vary across age groups, care settings and visit types. Most health systems end up with a different vendor for each channel. Phreesia delivers mobile, voice and in-office hardware as modalities of a single platform.

Mobile: self-check-in before arrival

Patients complete registration, screenings and payments from their own device before they arrive. No app or login required. 85% of patients at top-performing health organizations self-check-in.

Voice: 24/7 call handling

Phreesia VoiceAI handles inbound calls 24/7: scheduling, appointment management and routine questions resolved without staff involvement, at every location across your system.

Hardware: guided front-desk check-in

Phreesia PadX and Phreesia Arrivals bring the same intake experience to the front desk and waiting room for patients who prefer in-office check-in or need guided support. Consistent configuration, consistent experience, every site.

Phreesia PadX with person clicking check in now in office [Phreesia PadX with person clicking check in now in office]

What clients say

With digital intake and payment tools, we have a greater opportunity to collect on balances that are due. This is why I will never leave Phreesiabecause it pays for itself.

Jessica Camacho Business Office Director, Roosevelt General Hospital and Clinics

Registration is revenue.

Get a demo See customer stories

Frequently asked questions

Does Phreesia work with my EHR?

Most likely, yes! Phreesia integrates bidirectionally with many of the industry’s leading EHRs to streamline patient intake and reduce manual work. If you’re unsure whether we support your system, our team can walk you through your integration options.

Is Phreesia secure?

Yes. Phreesia is built to protect both patient data and payment information. We maintain industry-recognized certifications and standards, including HITRUST CSF, SOC 2 Type 2, PCI DSS Level 1 and PCI-validated Point-to-Point Encryption (P2PE), so you can confidently manage protected health information and payments on one platform.

Can I use just one Phreesia product, or do I need the entire platform?

It’s up to you. Some organizations start with a single solution and expand over time, while others choose multiple products from day one. Because every Phreesia product is built on the same platform, it’s easy to add new capabilities as your organization’s needs evolve.

Can Phreesia replace my existing systems?

Yes, if that’s your goal. Many organizations use Phreesia to replace disconnected tools for patient intake, registration, payments and communication with one connected platform.

Others prefer to use it alongside the systems they already have. Phreesia integrates with leading PMs and EHRs, giving you the flexibility to modernize your workflows without a rip-and-replace implementation.

How much work will implementation require from my staff?

We know your team doesn’t have time for a lengthy software rollout. That’s why our implementation team handles the build, integration and testing. In practice, that means capping your staff’s time commitment at hours, not weeks.

What kind of support will we receive after implementation?

Every Phreesia client receives ongoing support from a dedicated team that knows your organization’s setup, so youre never left waiting in a generic support queue. You’ll have your very own account owner you can reach by phone, chat or email for responses within 24 hours.

Phreesia [Phreesia]

The operating standard for high-performing medical practices.

Platform
Who we serve
Company
Resources
© 2026 Phreesia, Inc. Privacy policyPatient privacyTerms & conditionsAccessibilityContent Policy (opens in a new window)Consumer Health Data Privacy PolicyCookie preferences
For patientsProvider login (opens in a new window)Network Solutions (opens in a new window)AccessOne (opens in a new window)
Web Proxy Viewer  |  New URL  |  Original Page