When Phreesia VoiceAI runs your phone lines, 80% of calls are handled end-to-end

A voice assistant is an AI-powered agent that handles patient calls immediately, 24/7, without needing live operators or staff to answersaving healthcare organizations time while increasing revenue. Using natural language, patients can easily manage scheduling, refills, billing and record requests without hold times.

Phreesia VoiceAI doesnt just take messages. It intelligently routes calls, escalates urgent issues and provides a complete, time-stamped audit trail for every interaction. No more missed opportunities or errorsjust a more convenient patient experience.

Phreesia VoiceAI means your team never misses a call, handling urgent and non-urgent calls seamlessly.

Urgent calls are routed immediately to the right clinical team or on-call provider, who is alerted in real time via a mobile app.

Non-urgent calls are directed to the correct department or release-of-information partner (ROI). Patients can also access information like medical requests, billing and prescription refills without staff involvement.

Whether its 3 p.m. or 3 a.m., Phreesia VoiceAI ensures patients receive the support they need, when they need it.

Reduce staff workload and increase efficiency by letting Phreesia VoiceAI handle the most common patient interactions:

• Scheduling:Drive more visits and revenue by allowing patients to book appointments over the phone using natural language.
• Refills:Let patients request refills at any time while collecting complete information, including medication name, pharmacy, symptoms and more.
• Billing:Patients can check balances or pay bills anytime.
• Records:Phreesia VoiceAI automates medical records requests over the phone, capturing required details and routing them to the appropriate staff or release-of-information (ROI) partner.
• Clinical questions:Patient concerns are captured with accurate, automated message capture and intelligently routed to the appropriate clinical team.
• Referrals:Phreesia VoiceAIs automation software efficiently handles the referral workload, generating revenue by filling appointments with new patients, capturing necessary data, scheduling faster and eliminating staffs manual work.

Phreesia VoiceAI isnt just another answering serviceits a complete AI-powered solution designed to optimize patient access across the entire healthcare journey. Heres how:

• 24/7 availabilityin multiple languages
• Triages and routesevery patient call
• Handles high call volume efficiently,improving patient experience and team productivity
• Integrated with EHRs, capturing all patient interactions before, during and after visitsno audit gaps, no need for additional software

Phreesia VoiceAI is just one of Phreesias modalities, in addition to text and email, offering patients the convenience they expect from a modern practice. Its one part of a comprehensive platform backed by over 20 years of workflow intelligence and already trusted by 4,700+ healthcare organizations. In the U.S., 1 in 6 patient visits are processed through Phreesia. Even better, Phreesia VoiceAI is ready to go live in less than a week.

Absolutely. Advanced natural-language processing allows Phreesia VoiceAI to prioritize and route calls based on urgency level, call type and your organizations preconfigured workflows, making sure nothing falls through the cracks. Whether its an emergency or a routine inquiry, Phreesia VoiceAI ensures every patient is connected to the right provider instantly.