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The hybrid workforce
starts here.

CCaaS for people. CXA for AI.

GET STARTED

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Build your hybrid workforce.

Humans focus on judgment and empathy. AI agents execute work end to end at speed and scale.

PLATFORM OVERVIEW

Autonomous agents.

Compose, deploy, and orchestrate specialized AI agents, each focused on a specific task, to execute real CX work.

Instant scalability.

Add agents, reuse skills, and coordinate how they operate across the customer journey, without rebuilding workflows or adding complexity.

Intent-driven execution.

Define goals, policies, and constraints while AI agents execute tasks and learn from real interactions and outcomes.

Real CX work, automated by AI agents.

EXPLORE USE CASES

Appointments and directions

Confirm, update, and coordinate appointment details and directions in one flow.

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Order status and tracking

Provide end-to-end order visibility and delivery resolution with real-time updates.

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Proactive travel notifications

Anticipate and notify customers of disruptions, policy changes and service updates.

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Card status and authorization

Verify, update, and manage card details and payment authorizations in real time.

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The most reliable AI agents in CX.

AI agents that act with domain-aware context, built-in validation, and continuous learning.

DATA CLOUD

Industry-specific AI agents

Apply pre-trained agents for specific industries, use cases, and regulatory environments, so decisions reflect real-world knowledge and constraints.

Dynamic knowledge creation

Improve AI agents decisions over time by continuously creating and refining knowledge from live interactions and enterprise data.

Quality as a built-in control layer

Enforce reliability by validating behavior, decisions, and outcomes in real time, ensuring execution remains accurate and controlled as volume scales.

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VOICE IN ACTION

Natural conversations, real outcomes.

Let customers speak naturally while AI agents reason through requests, apply real-time context, and deliver accurate outcomes, so issues are resolved, not just answered.

Don't take our word for it.

Real results, straight from our customers.

CUSTOMER STORIES

5.3%

abandonment rate.

Talkdesks advanced AI has improved our banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent approach reshapes how we deliver intelligent, secure, outcome-focused service, making Talkdesk a vital partner.

Jeiner Morales, SVP Director of data analytics and business systems

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89%

improved service level.

Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. Theyre our internal customers. We want to keep them happy. Its in our best interest to make their jobs as easy and streamlined as possible.

Krystal Roloff, Director of CX store experience

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40%

containment rate.

When we implemented CXA, we saw the biggest value for our employees when member feedback and quality service scores became noticeably more positive. Within the first week, we achieved a 40% containment rate, and the automation experience was seamless for our members.

Karen Reyes, VP of Global contact center

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