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Platform overview

AI agents and people. Working as one.

Unify AI agents and people on one platform that understands every request, automates the work it can, and seamlessly engages human experts when needed.

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A team built to deliver consistent CX, no matter whos handling it.

Manage AI and human agents together with shared context, unified governance, and one holistic view of customer experience.

TALKDESK CXA

AI workforce

AI agents resolve interactions autonomously across systems, triggering follow-up actions or handing off to a human agent when needed.

Explore Talkdesk CXA

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Talkdesk CCaaS

Human workforce

Human experts deliver exceptional customer experiences with omnichannel routing, workforce engagement management, and AI guidance.

Explore Talkdesk CCaaS

Operationalizing the hybrid workforce

Build & expand the AI workforce

Discover automation opportunities. Activate and scale AI agents.

Not just where AI can be used, where it should be used.

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Optimize the hybrid workforce

Measure impact. Adjust workload. Forecast total capacity.

Human work doesnt disappear, it shifts toward what only people can do.

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Govern quality, performance & risk

Validate before deployment. Continuously evaluate performance. Detect and mitigate risk in real time.

Every AI agent is held to the same standard as every human agent.

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"We unified fragmented B2B and B2C support into one modern operation by consolidating six platforms. Our agents now focus on complex, high-value interactions while AI handles routine inquiries. Thats strengthened brand loyalty for both retail consumers and dealer partners."

Amber Scott VP of Customer Experience, Serta Simmons Bedding

Infrastructure

One foundation. Two workforces.

Every interaction, AI or human, shares the same systems, data, and orchestration, everywhere you operate.

Integrations

Connects the systems your workforce already runs on (CRM, ERP, ticketing, and more).

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Data Cloud

Unifies structured and conversational data across every channel, into one source of truth.

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Multi-agent Orchestration

Specialized AI agents, coordinated automatically: managing handoffs, timing, and escalation behind the scenes.

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Global Communications Network

Global voice infrastructure, with data residency, call quality, and compliance built in.

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Blog Article

Who manages the AI workforce?

AI agents are becoming part of the customer service workforce, but deploying them is only the beginning. Success depends on managing AI with the same rigor applied to human teams through observability, governance, and performance management.

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Trust and Security

Governed AI. Enterprise certified.

Guardrails, prompt controls, and observability built into every AI agent. Backed by the compliance frameworks enterprises require.

INDUSTRY SOLUTIONS

The hybrid workforce, built for your industry.

For Financial Services

For Healthcare

For Retail

For Travel & Hospitality

For Insurance

For Consumer Goods

For Government & Education

For Utilities

For Commercial & Residential services

CUSTOMER STORIES

How enterprises run the hybrid workforce.

69%

decrease in abandonment rate.

Memorial Health is transforming the patient experience with CXA. With Talkdesk Autopilot and Copilot, 50% of MyChart password calls are now automated and 55% of appointments are managed through AI.

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$1.7M

cost savings.

Arbella Insurance projects $1.7M in cost savings over three years by modernizing operations end to end.

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We transformed our contact center from a cost center into a strategic asset by putting intentional AI to work. We eliminated frustrating IVR flows, implemented intelligent routing, and gave agents the tools to focus on meaningful customer interactions. The transformation was so successful that other departments now ask to use our platform.

Kristin Galan, Sr manager, Retail rewards & incentives, BCLC

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100%

calls using AI.

LifeSearch expanded quality monitoring from 1% of calls to 100% using AIsetting a new standard for consistency and compliance.

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The future isn't waiting. AI agents are already part of the workforce.

The only question is whether youre running yours yet.

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OUR PLATFORM

CONTACT CENTER SOLUTIONS

PRODUCTS

INDUSTRIES

RESOURCES

CUSTOMERS

COMPANY

PARTNERS

OUR PLATFORM

CONTACT CENTER SOLUTIONS

PRODUCTS

INDUSTRIES

RESOURCES

CUSTOMERS

COMPANY

PARTNERS

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Support

AI agents and people. Working as one.

A team built to deliver consistent CX, no matter whos handling it.

AI workforce

Human workforce

Operationalizing the hybrid workforce

Build & expand the AI workforce

Optimize the hybrid workforce

Govern quality, performance & risk

"We unified fragmented B2B and B2C support into one modern operation by consolidating six platforms. Our agents now focus on complex, high-value interactions while AI handles routine inquiries. Thats strengthened brand loyalty for both retail consumers and dealer partners."

One foundation. Two workforces.

Integrations

Data Cloud

Multi-agent Orchestration

Global Communications Network

Who manages the AI workforce?

Governed AI. Enterprise certified.

The hybrid workforce, built for your industry.

For Financial Services

For Healthcare

For Retail

For Travel & Hospitality

For Insurance

For Consumer Goods

For Government & Education

For Utilities

For Commercial & Residential services

How enterprises run the hybrid workforce.

decrease in abandonment rate.

cost savings.

calls using AI.

The future isn't waiting. AI agents are already part of the workforce.

OUR PLATFORM

CONTACT CENTER SOLUTIONS

PRODUCTS

INDUSTRIES

RESOURCES

CUSTOMERS

COMPANY

PARTNERS