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A view allows you to filter and sort the tickets of your account according to one or more criteria. For example, you can have a view that displays tickets having the tag urgent, or a view that display closed tickets, etc...
Views are not like inboxes because a ticket can be present in 1 or more views if this one matches criterias of these views.
View properties
View example object
{
"id": 123,
"category": "user",
"created_datetime": "2019-11-23T15:59:41.966927",
"deactivated_datetime": "2020-01-30T11:04:34.345123",
"fields": [
"id",
"details",
"tags"
],
"filters": "eq(ticket.assignee_user.id, '{{current_user.id}}') && eq(ticket.status, 'open')",
"name": "My view",
"order_by": "updated_datetime",
"order_dir": "desc",
"search": "where is my order?",
"slug": "my-tickets",
"type": "ticket-list",
"uri": "/api/views/123/",
"visibility": "public"
}