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The VoiceCall object
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The VoiceCall object

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A voice call represents a phone call received from a customer (inbound) or addressed to a customer (outbound).

VoiceCall properties

VoiceCall example object

JSON
{
  "id": 123,
  "integration_id": 234,
  "ticket_id": 345,
  "phone_number_id": 456,
  "external_id": "CA777a8b2bfef8cdf709896080fe94cd10",
  "provider": "twilio",
  "status": "completed",
  "direction": "inbound",
  "phone_number_source": "+14791234567",
  "country_source": "US",
  "phone_number_destination": "+17201234567",
  "country_destination": "US",
  "duration": 60,
  "started_datetime": "2023-08-31T00:00:00.000000+00:00",
  "created_datetime": "2023-08-31T00:00:00.000000+00:00",
  "updated_datetime": "2023-08-31T00:00:00.000000+00:00",
  "initiated_by_agent_id": 567,
  "last_answered_by_agent_id": 678,
  "customer_id": 789,
  "last_rang_agent_id": 235,
  "has_voicemail": true,
  "has_call_recording": false,
  "termination_status": "abandoned",
  "queue_id": 142,
  "status_in_queue": "waiting",
  "answered_by_external_number": "+14791234567",
  "answered_by_external_customer_id": 250,
  "monitoring_status": "listening",
  "last_monitoring_agent_id": 123
}

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