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| Viewing: https://developers.gorgias.com/reference/update-ticket-custom-fields | [Back] [Original] |
Replace the custom field values for a ticket.
Important replace-all semantics: The request body must contain
all custom field values you want the ticket to have. Any field that
currently has a value on the ticket but is not included in the
request body will be deleted.
Some system-managed fields (e.g. AI Agent Outcome, AI Intent)
can only be deleted by Gorgias internal apps.
Safe pattern: fetch the current values with
GET /api/tickets/{ticket_id}/custom-fields, merge your changes, and
send the full list back.
| Time | Status | User Agent | |
|---|---|---|---|
Retrieving recent requests | |||
200List of ticket's updated custom fields values.
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Try It! to start a request and see the response here! Or choose an example:| Web Proxy Viewer | New URL | Original Page |