AppleTV Support
Apple TV app
If you cant watch or stream videos
There are some things you can try if you cant stream content over a Wi-Fi or mobile connection.
If you cant find shared apps and content
Find out what to do if members of your Family Sharing group cant view your content.
Change subtitles or languages
You can choose audio languages, subtitles, closed captions and more in the Apple TV app.
Apple TV 4K and Apple TV HD
Set up your Apple TV
Find out how to use the Siri Remote, Apple TV Remote or your iPhone to set up your Apple TV.
If your Siri Remote or Apple TV Remote isnt working
Find out what to do if your remote isnt working as expected.
If your Apple TV isnt working
There are some things you can try if your Apple TV isnt working, wont turn on or shows a black screen.
If youve lost your Apple TV Remote
You can find your Apple TV Remote or Siri Remote (2nd generation or later) using your iPhone.
Service and Repair
My Support
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Start a repair
Tell us whats going on with your Apple TV and well find the right support options for you.
User Guides
Apple TV 4K and Apple TV HD
Find out how to use the Siri Remote, use FaceTime on Apple TV and more.
Apple TV app
Find out how to manage your subscriptions, watch Apple Originals and more.
Peace of mind in every plan
Every AppleCare plan provides one-stop service for your Apple products, with quick and easy repairs for accidents like drops and spills.
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