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Resolve Disputes with Confidence

When disputes arise, businesses need a resolution process they can trust. One that is independent, efficient, fair, and built to handle complexity at scale.

For decades, BBB National Programs has designed and administered custom dispute resolution and accountability programs for some of the world's largest companies and industries. Today, we bring that experience to a broad range of B-to-B and B-to-C disputes, offering an effective alternative to costly, time-consuming litigation.

Our experienced team combines neutral decision-making with proven administrative infrastructure and rigorous case management to deliver clear, efficient, and practical resolution. Whether administering an established program or developing a customized dispute resolution solution, we provide the independence, expertise, and operational support organizations need to resolve disputes and move forward.

Arbitration

Our arbitration services provide a fair and efficient path for resolving disputes through a qualified neutral decision-maker. In arbitration, parties present their positions and supporting evidence in a structured process designed to reach a clear and binding determination.

Compared with traditional litigation, arbitration offers a more streamlined path to resolution while maintaining rigorous standards of neutrality and due process.

Mediation

Mediation provides a collaborative environment where parties can work toward a mutually acceptable solution with the assistance of an experienced neutral facilitator. Our mediators help clarify issues, encourage productive dialogue, and guide participants toward practical outcomes that preserve relationships when possible.

This flexible process often allows parties to resolve disputes more quickly and constructively than through adversarial proceedings.

Why BBB National Programs

Organizations turn to BBB National Programs for dispute resolution because we offer:

Expertise in Consumer and Marketplace Disputes

BBB National Programs brings extensive experience working at the intersection of business accountability and marketplace trust.
Our programs are designed to address real-world disputes that arise in evolving industries and complex regulatory environments.
We have a long-standing reputation of delivering resolution processes that are both legally sound and grounded in marketplace realities.
We have decades of experience successfully developing customized arbitration programs based on business or industry need.

Efficient and Flexible Processes

We design dispute resolution programs to accommodate the needs of modern businesses and consumers.
Our arbitrators are experienced and neutral with extensive subject matter expertise.
Our processes are transparent and efficient, reducing costs and time to resolution.
Proceedings can be conducted remotely, in writing, or in person, structured to minimize disruption while maintaining fairness and procedural clarity.

Brands we have partnered with include: