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Ford Extended Service Arbitration
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  3. Dispute Resolution
  4. Ford Extended Service Arbitration

Ford Extended Service Arbitration

This program assists in the resolution of disputes arising under a Ford Extended Service Plan, Maintenance Plan, or Extended Service Contract naming BBB National Programs as the arbitration provider. 

On this page you will find information for filing claims for Ford Extended Service disputes. For lemon law and vehicle warranty claims, visit bbbautoline.org. 

Open a Claim

Arbitration Rules & Request Form 

Through this program, customer disputes may be resolved by mediation resulting in a mutual resolution between both parties or through non-binding arbitration.

To initiate this arbitration process for your dispute: 

  1. Read through the Overview and Rules document 
  2. Submit a completed Arbitration Request Form in the Dispute Resolution Portal by selecting “Contract Terms of Service," selecting "Begin Claim" on the next page, and then selecting "Ford ESP/ESC" from the Program drop down menu.
  3. Pay $50 case filing fee (by check, made payable to BBB National Programs) Please note the claim will not be started until the $50 filing fee is received.  

 

Case filing fee payments should be mailed to: 

BBB National Programs
ATTN: ESP/ESC Dispute Resolution 
1676 International Drive, Suite 550 
McLean, VA 22102 

Arbitration Rules

BBB National Programs will make every effort to have the dispute resolved within 60 days from the date we receive your customer claim form and filing fee payment. If we determine that your dispute cannot reasonably fall within the dispute resolution and arbitration provision of the applicable contract, your filing fee will be returned.

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