The best Agent for customer service, now on Freshdesk

Fin is an AI agent for customer service that works with Freshdesk. It resolves customer queries autonomously, handling multi-step requests like refunds, cancellations, and account changes end to end using your business logic and customer data in Freshdesk. Fin resolves 76% of customer queries on average, with many teams seeing 85% or higher.

Learn more about Fin, the Customer Agent.

Fin resolves 76% of customer queries on average, and many teams see 85% or higher. It handles complex, multi-step queries end to end, not just simple FAQs.

Fin is powered by Fin Apex 1.0, proprietary models built for customer service that outperform frontier models with higher resolution rates, fewer hallucinations, and faster responses. See how Fin performs in benchmarks.

Fin connects to Freshdesk via API, syncs your Solution Articles and customer data, and follows your existing automation rules. Freshdesk stays your system of record: every conversation, ticket, and contact remains in Freshdesk, and Fin writes back transcripts, summaries, and field updates so your reporting and workflows continue uninterrupted.

No. Fin adds AI resolution on top of Freshdesk without replacing the systems your team already uses. Your team keeps working in Freshdesk while Fin resolves queries in the background, so there is no migration project and no disruption to your existing workflows.

Yes. Fin is built to enterprise security and privacy standards, holding SOC 2 Type II, ISO 27001, HIPAA, and GDPR/CCPA compliance. Your customer data stays in Freshdesk as the system of record, and Fin processes it under these standards without changing where your data lives. See the full list of certifications and controls on security and reliability.

Fin works across the channels Freshdesk supports, including Freshdesk tickets and Freshchat. It resolves inbound email tickets with full thread support, and Fin Messenger handles live chat on your website or app, with WhatsApp supported through Freshchat. When a human is needed, Fin hands off to your team in Freshdesk with the full conversation history, so they pick up exactly where Fin left off.

Fin also supports additional channels, including phone through Fin Voice.

Yes. Fin is built to be intuitive, so your team can configure, manage, and optimize it without consultants or developers. As Yair Gal, Support Lead at Consensys, puts it: "What I like about Fin is that we control it. We don't need engineers to make it work. We can adapt it ourselves."

You can automate multi-step workflows yourself with Fin Procedures.

Fin is priced on outcomes: you only pay when Fin resolves a customer query. There are no per-agent fees, and you do not need to upgrade to a higher Freshdesk tier to deploy it. For current pricing, see Fin pricing.

You can see Fin in action before you commit. Watch a demo to see how Fin handles real support scenarios, then add Fin to your Freshdesk setup and connect it via API.