Welcome, Serviceblazer.

Together, we are building the premier destination for service and field service professionals.

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Smarter Staffing, Better Coaching: Introducing Agentforce Contact Center Workforce Engagement Management

Help supervisors optimize capacity, develop service rep skills, and gain visibility into every customer interaction unifying workforce management for AI agents and human service reps.

[] Mike Cliffe

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Unified Service and Field Service: Capturing Intelligence (and Value) From Phone Calls to the Field

You’re already running on Agentforce Service. Now it’s time to extend that same intelligence, efficiency, and customer context to the field.

[] Paul Whitelam SVP and General Manager for Field Service Management at Salesforce

Core Resources

• [Taksina Eammano]

  The Deskless Revolution: One Year of Agentic Field Service (And What Comes Next)

  Taksina Eammano •EVP & General Manager of Field Service
• [SVP & GM, Agentforce IT Service & HR Service]

  The Future of IT Service Is Agentic: Announcing Agentforce IT Service

  Muddu Sudhakar
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  Field Service for Inspections: How to Achieve Uptime and Audit-Ready Compliance

  Michael Maoz •Senior Vice President of Innovation Strategy

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• How to Optimize Field Service Scheduling with Salesforce

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• How to Prepare Your Service Team for Digital Labor: A Practical Guide

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• How to Get Started with Voice AI

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• Meet Agentforce for Service

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• The Latest Headlines

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Salesforce Explained

See how Service Cloud helps you maximize productivity and effectiveness of customer service using AI and data

Explore service and field service topics.

Transform your customer support with these helpful resources.

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Service tips and industry insights.
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Learn valuable service and field service skills for free with Trailhead.

Follow guided learning paths and get hands-on learning for efficient customer service and field service.

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Agentforce for Service: Quick Look

Help customers with next-gen AI agents that offer autonomous, natural responses.

Start learning

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Field Service Scheduling

Manage your schedule to maximize customer satisfaction and field service productivity.

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Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

Start learning

Check out inspiring events in person and online.

Catch all the excitement and inspiration from our events, while boosting your service and field service along the way.

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Webinars

Register to join our upcoming live webinars, or listen to on-demand webinars. You’ll find a wealth of knowledge and business insights to increase your sales and grow.

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Salesforce+

Stream live and recorded events and original programming.

Be part of the #Serviceblazer movement.

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