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Twilio - About the Cloud Communications Company | Twilio
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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]
A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]

2026 Gartner Magic Quadrant for CPaaS1

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

Read now

1Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud et. al,May 18, 2026

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Twilio Talks: The New Era of Conversations

Unify your channels, carry context across AI and human agents, and build seamless customer journeys.

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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]
A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]

2026 Gartner Magic Quadrant for CPaaS1

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

Read now

1Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud et. al,May 18, 2026

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Twilio Talks: The New Era of Conversations

Unify your channels, carry context across AI and human agents, and build seamless customer journeys.

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Company

We are builders

At Twilio, we are a team of builders who are creating the ultimate toolbox for amazing digital experienceswith communications, data to add intelligence, and security at every step of the way.

We are builders

At Twilio, we are a team of builders who are creating the ultimate toolbox for amazing digital experienceswith communications, data to add intelligence, and security at every step of the way.

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On a mission to enable every builder

Were shaping a world where businesses can create amazing experiences for their customers.

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A TL;DR of our history

Twilio was founded in 2008 to simplify the complexity of the global telecommunications network and bring communications to the cloud. Since then, weve evolved into a secure, flexible platform that combines communication channels, contextual data, and AI orchestration to power amazing digital experiences.

A timeline showing key milestones in Twilio's history from 2008 to 2025. [A timeline showing key milestones in Twilio's history from 2008 to 2025.]
A timeline showing key milestones in Twilio's history from 2008 to 2025. [A timeline showing key milestones in Twilio's history from 2008 to 2025.]

"Theres never been a more exciting time for Twilio. We're stronger than ever and I genuinely believe our best days are ahead of us. All of the credit goes to the people that work here."

Khozema Shipchandler Chief Executive Officer at Twilio
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The future belongs to those who build it

Our culture is fueled by creativity, inclusion, and positivityempowering employees to learn, grow, and make an impact every day.

Our culture View open roles

Meet our team of experts

The Twilio leadership team and Board of Directors bring years of experience in communications and software.

Twilio Leadership team

Khozema Shipchandler, CEO at Twilio [Khozema Shipchandler, CEO at Twilio]
Khozema Shipchandler, CEO at Twilio [Khozema Shipchandler, CEO at Twilio]

Khozema Shipchandler

CEO

Aidan Viggiano, Chief Financial Officer at Twilio [Aidan Viggiano, Chief Financial Officer at Twilio]
Aidan Viggiano, Chief Financial Officer at Twilio [Aidan Viggiano, Chief Financial Officer at Twilio]

Aidan Viggiano

Chief Financial Officer

Christy Lake, Chief Administration Officer at Twilio [Christy Lake, Chief Administration Officer at Twilio]
Christy Lake, Chief Administration Officer at Twilio [Christy Lake, Chief Administration Officer at Twilio]

Christy Lake

Chief Administrative Officer

Thomas Wyatt, Chief Revenue Officer at Twilio [Thomas Wyatt, Chief Revenue Officer at Twilio]
Thomas Wyatt, Chief Revenue Officer at Twilio [Thomas Wyatt, Chief Revenue Officer at Twilio]

Thomas Wyatt

Chief Revenue Officer

Inbal Shani, Chief Product Officer at Twilio [Inbal Shani, Chief Product Officer at Twilio]
Inbal Shani, Chief Product Officer at Twilio [Inbal Shani, Chief Product Officer at Twilio]

Inbal Shani

Chief Product Officer

Chris Koehler, Chief Marketing Officer at Twilio [Chris Koehler, Chief Marketing Officer at Twilio]
Chris Koehler, Chief Marketing Officer at Twilio [Chris Koehler, Chief Marketing Officer at Twilio]

Chris Koehler

Chief Marketing Officer

Twilio Board of Directors

Global connectivity. Endless possibilities.

The Twilio platform gives businesses the tools, data, and global scalability to make their ambitious ideas a reality.

180+

countries and territories

400

patents filed

400K+

customers*

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Twilio.org uses technology to help communities

We believe the tools we build can improve lives everywhere. Thats why our social impact arm, Twilio.org, provides technology, funding, and time to help organizations expand their impact using communications technologies. Read our latest Global Impact Report.

  • $14M awarded by Twilio.org in 2025

  • 30,000+ social impact organizations use Twilio

  • 800M+ people reached by social impact organizations

See what weve been up to lately

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* active customer accounts as of September 30, 2025

Copyright 2026 Twilio Inc. All rights reserved.

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