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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]
A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]

2026 Gartner Magic Quadrant for CPaaS1

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1Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud et. al,May 18, 2026

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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]
A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026. [A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.]

2026 Gartner Magic Quadrant for CPaaS1

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

Read now

1Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud et. al,May 18, 2026

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Twilio Talks: The New Era of Conversations

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User Authentication & Identity

Lookup API Pricing

Only pay for what you use with flexible pay-as-you-go pricing. Sign up for a free Twilio account to build with all features and no commitments.
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Phone number identity

Feature

Price

Formatting and validation

Validate and reformat phone numbers automatically to match national and global dialing standards for optimal deliverability.

Free

Inbound caller identification

Identify inbound callers then personalize outreach using the verified caller or business name to improve conversions, security, and customer experience. Only available in the US.

$0.01per request

Identity match

Prevent bots and false account creation. Confirm the ownership of a mobile phone number by comparing user-supplied data against authoritative sources.

$0.1per request*

* Prices vary per country. More information ondocs.

Reassigned number risk

Get a risk assessment for if a number has been reassigned since the users last consent date.

Queries

Price

0-1,000

$0.02

1,000-10,000

$0.014

10,000-50,000

$0.0125

50,000-200,000

$0.0085

200,000-500,000

$0.0075

500,000-2,000,000

$0.003

2,000,000-6,000,000

$0.0025

6,000,000+

$0.0015

Phone number routing

Feature

Price

Line type intelligence

Identify the carrier and phone line type from mobile, landline, fixed VoIP, non-fixed VoIP, toll free, and more to mitigate fake accounts, scrub contact lists, and improve deliverability.

$0.008per request

Line Status

Validate if the phone number is active or reachable so you can increase engagement and reduce costs on users who will not convert.

Queries

Price

0-100,000

$0.007

100,001-500,000

$0.0063

500,001-1,000,000

$0.0056

1,000,001-2,500,000

$0.0049

2,500,001-5,000,000

$0.00455

5,000,001-10,000,000

$0.0042

>10,000,000

$0.00385

Phone number risk assessment

Feature

Price

SMS Pumping Risk Score

Powered by advanced machine learning models, SMS Pumping Risk Score can effectively identify and flag malicious behavior associated with phone numbers involved in SMS Pumping Fraud.

ROW$0.025per request
NAMER Free

SIM swap and call forwarding

Detect SIM swap to stop fraud and account takeovers with timestamps and dates of any SIM changes, plus configurable risk tolerance that enables accurate modeling and metrics.

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