[Recharge logo]

Seamless subscriptions with Concierge SMS

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Helping customer-first brands stay one step ahead

[Lashify brand logo]

[Nordic Naturals logo]

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[Healthy Baby logo featuring text and a star.]

[Lashify brand logo]

[Nordic Naturals logo]

[Logo of Wild Earth brand displayed in white.]

[Logo of Branch Basics with a leaf design.]

[Healthy Baby logo featuring text and a star.]

AI at Recharge

Your customers dont want another brand that forgets them the moment they check out.

Concierge SMS turns every text into a loyalty-building touchpoint. Post-purchase tips.

Proactive order check-ins. Perfectly timed add-ons.Every conversation picks up where the last one left off, delivering the continuity modern subscribers expect.

[A collage featuring a person applying skincare, a hand preparing coffee, and another person shaving.]

Modern subscriptions werent built for modern lifeuntil now.

Your customers are navigating busy, unpredictable lives. They dont want to log in or wait for helpthey just want to send a quick text and trust their subscription will adjust with them. Concierge SMS is the first AI assistant designed to help your brand support subscribers in the moments that matter, without adding to your teams workload.

[A mobile chat interface showing a conversation about modifying a product order.]

Built on intelligence. Trained for real life.

Recharge AI powers every Concierge SMS exchange, drawing on 100 million+ interactions to time outreach, understand intent, and act instantlyso customers get what they need, when they need it.

Detect upcoming orders

Our system identifies scheduled orders and payment dates a few days in advance.

Send proactive text

A personalized text goes out at the right time, giving customers a chance to make adjustments.

Handle or escalate

Recharge AI handles standard requests on the spot, and escalates anything else to your team with full context.

Turn a support burden into a growth advantage

When your product supports daily routines, small issues can break trust. Concierge SMS lets subscribers easily adjust, skip, or change ordersright when it matters.

Less friction, stronger retention

Customers stay when subscriptions fit their lives. Concierge SMS lets them make changes anytimeturning routine moments into reasons to stay.
Fewer tickets, more headspace

Let AI handle routine tasks, so your CX team can focus on high-impact momentslike winning back at-risk customers or delighting VIPs. Concierge SMS quietly resolves the rest.
Personal service, without the hand-holding

Every message feels brand-right and human, no workflows or clunky logic trees. Just natural conversation, guided by AI that understands what your customers really mean.

[Chat conversation about canceling a coffee order]

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[Chat conversation about pushing back a protein powder order]

Small changes, big impact

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86%

of cancel requests deflected, meaning more subscribers active, with less friction

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9 in 10

customers prefer SMS when managing a subscription feels like texting a friend

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1.3x

higher lifetime revenue when subscribers manage their orders via text

[Nordic Naturals logo featuring a sun and ocean wave design.]

[A person holding a bottle of Ncessaire vitamins and a vitamin capsule in their hand in a kitchen setting.]

Concierge SMS has been incredibly helpfulinstantly deflecting the routine questions that used to flood support. Its saving time, reducing costs, and freeing our CX team to focus on higher-impact work.

Nicole MejiaDigital Marketing, Nordic Naturals

Simple conversions. Seamless subscriptions

Empower customers to manage subscriptions with ease, while your team stays focused on the work that moves the needle.

Talk to us

[Recharge logo]

Santa Monica, CA