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Agentic AI

2026 Predictions: Six Trends Shaping the Future of ASEAN Businesses

[] Gavin Barfield

Discover how ASEAN businesses are leapfrogging to the agentic era in 2026 and redefining work through human-agent collaboration.

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Service Cloud

4 Critical Insights for ASEAN Businesses from the 2025 State of Service Report

[] Salesforce Staff

New customer service research reveals how ASEAN businesses are navigating AI adoption and future-proofing service.

[]
Data

Ambition vs. Reality: The State of Data and Analytics in Singapore & Indonesia

[] Gavin Barfield

Our latest report reveals the state of data maturity in ASEAN and why 95% of technical leaders need a data overhaul for AI success.

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Small Business

2025 SMB Trends: Why ASEAN Businesses Are Investing in AI and Automation

[] Salesforce Staff

SMBs that embrace agentic AI, streamline their tech, and prioritise secure data will drive the regions future economy.

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Data Strategy

What is Data Transformation and How Can it Help ASEAN Unlock AIs Potential?

[] Salesforce

Explore how data transformation empowers ASEAN businesses to unlock AI potential, improve decision-making, and drive customer success.

Two people at work looking at a computer screen. [Two people at work looking at a computer screen.]
Employee Experience Blog

5 Ways Salesforce Employees Are Using AI To Innovate and Redefine Work

Tyler Ng - Salesforce [Tyler Ng - Salesforce] Tyler Ng

Explore how employees are actually using AI to transform their everyday work. No hypothetical hype. Just real-world stories.

Illustration of a SaaS CRM for small business with two SMB owners [Illustration of a SaaS CRM for small business with two SMB owners]
Small Business

What is SaaS CRM? Your Complete Guide

[] Salesforce Staff

Learn how SaaS CRM solutions can transform small and growing businesses now powered by AI.

Illustration of a mascot representing Agentforce on a blue background with marketing elements and icons. [Illustration of a mascot representing Agentforce on a blue background with marketing elements and icons.]
Marketing

5 Ways Agentforce Can Elevate Your Marketing Strategy

[] Salesforce

Agentforce allows marketers to forge deeper relationships, from personalised conversations to proactive retention strategies. Here's how.

Team members gather around a clipboard with tips to get started with AI agents. [Team members gather around a clipboard with tips to get started with AI agents.]
Agentforce

Agentforce: 4 Tips to Get Started

[] Salesforce Staff

Success with Agentforce requires the right people, data, and strategy. Our customer success experts share their tips to help you get started.

[Illustration] An AI agent provides B2B customer service [[Illustration] An AI agent provides B2B customer service]
Service

How to Crack Complex B2B Customer Service Cases with Agentforce

[] Christina Keohane

Agentforce tackles intricate queries and more on its own to transform your B2B customer service.

Illustration showcasing data governance [Illustration showcasing data governance]
Data

What Is Data Governance? (A Comprehensive Guide)

[] Salesforce Staff

A strong data governance strategy will make your organisation more transparent, more collaborative and more intentional in how it makes use of its most strategic asset.

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