[bg-image]AI Feedback
Listen to users at scale with AI
Instantly surface what customers are saying, understand what matters most, and take actionall inside the Amplitude platform.
Hear it. See it. Fix itfast.
Your customers are talking: in reviews, surveys, support tickets, and more, all across the web. AI Feedback tells you what theyre really saying, surfaces the insights that matter, and shows you exactly what to do next.
Centralize sources
Never miss a signal or an insight
Automatically capture feedback from support tickets, surveys, reviews, social media, and call scripts in one unified dashboard.
Classify
Connect what users say to what they do
Words and actions speak louder together. AI Feedback links user feedback to product behaviors, so you understand the whole story and can turn insights into what customers want.
Take action
Turn noise into next steps
See the issue, understand the cause, ship the solution. Cohorts, surveys, and Session Replay close the loop from feedback to actionaccelerating iteration and eliminating guesswork.
Speak plainly
The conversational way to analyze feedback
Ask questions, get answers, build productsall in natural language with AI-powered chat. Ask AI Feedback to analyze thousands of comments and draft a PRD based on what customers actually need.
In the past, it was so much work to pull data, look through each source, and manually combine them. The fact that AI Feedback just did it with a few clicks? That was fairly magical.
Amol Jain
Head of Product Engineering, Replit
Learn more
How Replit heard what millions of users wanted
Head of Product Engineering Amol Jain shares how Replits 50 engineers and 2 product managers deeply understand users with AI Feedback.
How AI Feedback powers our own product decisions
We drink our own champagne. Amplitudes Yana Welinder shows how she uses AI Feedback in her role as Head of AI.
![[bg-image]](https://amplitude.com/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbackground_dark_01-r-blur_2880x1620.a20629a1.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[AI Feedback insights]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2F20e1872fdc85606f2497ceedfb2a4ed8078928b1-1076x808.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[AI Feedback Session Replay]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2Fceda52b63e0c12ae001ed6fbcd2f8492814efae6-1076x808.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[AI Feedback Next Steps ]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2Faf4f8ab71dc13cc3f35861497d108c2b34288f48-1076x808.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[AI Feedback chat]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2Fc231369ac9d6b0a8e0a46b187ef8fe43084209d5-1076x808.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[Amol Jain, Head of Product Engineering at Replit]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2F8d72c0b6ef9f1004db772258aab468ec4cdfa35e-728x970.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[Replit company logo]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2Ff78825fa0829fd7667d3675c879ecedc217c8091-750x349.png&w=1920&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[How Replit heard what millions of users wanted video thumbnail]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2F7970d0758023c921518035a932a5b7e36c84f8ab-1920x1440.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[How AI Feedback powers our own product decisions video thumbnail]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2F0f58892138c6039341b5b2b0c4e258f393448b66-1920x1440.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
![[Two word bubbles, signifying user feedback]](https://amplitude.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fl5rq9j6r%2Fproduction%2Fbbaeb752bf24e8b422c6300230ff05e93ff12a13-1920x1440.jpg&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
How to Connect Feedback to Behavior
Learn how to bridge the gap between what customers say and what they actually do so you can turn opinions into action.
[bg-image]![[bg-image]](https://amplitude.com/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbackground_dark_05-c_2880x1620.2dbb2198.png&w=3840&q=75&dpl=dpl_88VofUe3eutoDDteyaW9EvJJs3nj){kind=link}
Get started with AI Feedback
Find your next product roadmap or messaging breakthrough by analyzing customer feedback. Uncover the insights that lead to better features and happier customers.
Frequently Asked Questions
What is Amplitude AI Feedback?
Amplitude AI Feedback is the industrys first user feedback engine with proprietary LLM technology that automatically turns raw customer feedback into prioritized, actionable insights.
Which integrations are supported in Amplitude AI Feedback?
Amplitude AI Feedback can connect to App Store/Google Play reviews, Zendesk, Intercom, Freshdesk, Salesforce Service, Gong, Trustpilot, G2, Reddit, Discord, X, and CSV/Docs, with more integrations being added all the time.
How do I get started with Amplitude AI Feedback?
Amplitude AI Feedback basic access (limited feedback volume) is available across all Amplitude pricing plans. Expanded record volume is available as an add-on at higher tiers.
How is Amplitude AI Feedback different from other voice of customer solutions?
Amplitude AI Feedbacks proprietary LLM technology takes a fundamentally different approach from generic language models. While most VoC solutions rely on off-the-shelf models (GPT, Claude, etc.) that were trained on general internet content, our LLM-native solution is specifically trained on product feedback patterns to automatically distill massive volumes of unstructured user feedback data into actionable lists of feature requests, complaints, and other product insights.
How does Amplitude AI Feedback address potential AI hallucination?
Amplitude AI Feedback is the only voice of customer solution that leverages proprietary hallucination detection (patent pending) to deliver accurate analysis so teams can trust the insights they receive are based on actual customer feedback, not AI imagination.