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- Accessing Your NHS Summary Care Record (SCR)
- Why do I need to share my GP details?
- How long does it take for a prescription to be reviewed by our clinical team?
- I have difficulty accessing your service due to a disability. What should I do?
- What is an unlicensed or off-label medication?
- Are your clinicians licensed?
- Can my partner place a request for medication on my behalf?
- How do I place an order?
- Why do I need a prescription?
- Is this a subscription service?
- Participant Information Sheet
- How much does the weight loss programme cost?
- Fridge storage FAQs for Wegovy and Mounjaro
- Understanding Our No Return Policy on Weight Loss Products
- Why do I need to update my weight in the app?
- How does your referral scheme work?
- How do I speak to a Health Coach?
- Are weight loss medications safe to use in the long term?
- How does the weight loss medication work?
- Wegovy FAQ and Instructional Video
- Who is weight loss medication suitable for?
- How long does it take to see results from the weight loss medication?
- Data Privacy for Weight Loss
- Weight Loss Treatment Disclaimer
- Why is weight verification needed?
- What are the potential side effects of GLP-1 agonists and dual GIP/GLP-1 receptor agonists?
- How to Enable Camera and Microphone Permissions for Your Video Consultation
- How do I dispose of my sharps bin?
- How do I stop taking weight loss medication?
- Can I take this medication alongside weight loss treatment?
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- Will I be on a maintenance dose?
- How do I upload photos to verify my eligibility for the weight loss programme?
- What's included in Numan's health coaching?
- How do I reschedule or cancel my video consultation?
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- How do your weight loss commitment package work?
- How can I check what dose I'm going to receive next for my weight loss treatment?
- Do you sell Retatrutide?
- How to Change Units of Measurement in the Numan App
- Foundayo (Orforglipron): FAQs and Launch Information
- How to Exit Your Commitment Period Early
- What is testosterone deficiency?
- How is testosterone deficiency diagnosed?
- Why are two tests needed?
- How long are my test results valid for?
- Is TRT right for you?
- What's the cost for diagnosis?
- What treatment options do you offer?
- Are there alternatives to TRT?
- Is TRT for life?
- What are the possible side effects of TRT?
- Why couldn't my results be processed?
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- High Strength Omega 3
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- Royal Mail Safe Space FAQ
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All CollectionsOrder & DeliveryTheres a problem with my order, what should I do?
Theres a problem with my order, what should I do?
July 8, 2026
If there is something wrong with the order you have received, such as:
Wrong medication
Wrong quantity
Wrong dosage
Damage to the items in your order
Reach out to our Customer Care team within 48 hours of receiving your order. Please include a photo of the issue and the prescription label (if applicable) so we can investigate and provide you with a suitable solution.
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Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England