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- Accessing Your NHS Summary Care Record (SCR)
- Why do I need to share my GP details?
- How long does it take for a prescription to be reviewed by our clinical team?
- I have difficulty accessing your service due to a disability. What should I do?
- What is an unlicensed or off-label medication?
- Are your clinicians licensed?
- Can my partner place a request for medication on my behalf?
- How do I place an order?
- Why do I need a prescription?
- Is this a subscription service?
- Participant Information Sheet
- How much does the weight loss programme cost?
- Fridge storage FAQs for Wegovy and Mounjaro
- Understanding Our No Return Policy on Weight Loss Products
- Why do I need to update my weight in the app?
- How does your referral scheme work?
- How do I speak to a Health Coach?
- Are weight loss medications safe to use in the long term?
- How does the weight loss medication work?
- Wegovy FAQ and Instructional Video
- Who is weight loss medication suitable for?
- How long does it take to see results from the weight loss medication?
- Data Privacy for Weight Loss
- Weight Loss Treatment Disclaimer
- Why is weight verification needed?
- What are the potential side effects of GLP-1 agonists and dual GIP/GLP-1 receptor agonists?
- How to Enable Camera and Microphone Permissions for Your Video Consultation
- How do I dispose of my sharps bin?
- How do I stop taking weight loss medication?
- Can I take this medication alongside weight loss treatment?
- Can I travel with my weight loss medication?
- Will I be on a maintenance dose?
- How do I upload photos to verify my eligibility for the weight loss programme?
- What's included in Numan's health coaching?
- How do I reschedule or cancel my video consultation?
- How do I log my weight?
- How do your weight loss commitment package work?
- How can I check what dose I'm going to receive next for my weight loss treatment?
- Do you sell Retatrutide?
- How to Change Units of Measurement in the Numan App
- Foundayo (Orforglipron): FAQs and Launch Information
- How to Exit Your Commitment Period Early
- What is testosterone deficiency?
- How is testosterone deficiency diagnosed?
- Why are two tests needed?
- How long are my test results valid for?
- Is TRT right for you?
- What's the cost for diagnosis?
- What treatment options do you offer?
- Are there alternatives to TRT?
- Is TRT for life?
- What are the possible side effects of TRT?
- Why couldn't my results be processed?
- I can't draw enough blood to fill the vial
- When will I receive my blood test kit?
- How do I download my blood test results?
- How do I take my blood test?
- When should I take my blood test?
- How do I return my blood sample kit?
- When will I receive my blood test results?
- I haven't received my results after 7 days, what should I do?
- What's in my test kit?
- Which biomarkers do your tests check for?
- Do your blood test kits expire?
- High Strength Omega 3
- Glucomannan for weight loss
- Men's Multivitamin (50+)
- Men's Multivitamin
- Maca Root
- Beetroot Extract
- Hair Growth Support
- Relaxation Supplement
- Sleep Deep
- Cellular Protection
- Testosterone Support Supplement
- High Strength Testosterone Supplement
- Vitamin D3 with K2 Safety Information
- Vitamin B12 Safety Information
- Calocurb Supplement
- Royal Mail Safe Space FAQ
- Is your packaging discreet?
- Why is my order sent every 28 days and not monthly?
- What shipping method do you use?
- What should I do with a treatment I no longer need?
- I'm missing an item in my delivery
- Theres a problem with my order, what should I do?
- I havent received my order, what should I do?
- How do I update my delivery once it's been dispatched?
- How do I change my shipping address?
- When will I receive my order?
- How do I change my delivery date?
- My GP practice isn't showing up, what can I do?
- How do I change my medication?
- How do I change my dose?
- How do I get a copy of my prescription?
- How do I unsubscribe from your emails?
- Is my personal information secure?
- Who is Vir Health Limited?
- How do I delete a payment method?
- What payment methods do you accept?
- When is payment taken?
- How do I close my account?
- Why do I need to verify my identity?
- Why haven't I received my refund yet?
- How can I reset my password?
- How do I renew my subscription?
- How do I unpause my subscription?
- How do I update my payment/card details?
- How do I cancel or pause my subscription?
All CollectionsYour AccountWhen is payment taken?
When is payment taken?
March 11, 2025
First Order
When placing an order for a new prescription, you will be prompted to enter your payment details at checkout. Initially, you will approve a 0.00 transaction. This is because you will only be charged once your prescription is approved by our clinical team. If the medication is not suitable for you and your treatment request is rejected, no payment will be taken from your card. You will receive an email notification from the clinic regarding this decision.
Subsequent Orders
For Weight Loss
Payment is taken the day before your order is scheduled to arrive.
For All Other Products
Payment is taken three days before your order is scheduled to arrive.
Updating your delivery date
You can change your payment date by adjusting your order's delivery date. This can be done through your Numan account. For more detailed instructions, please refer to this help centre article.
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Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England