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How do I close my account?
To close your account, please contact our Customer Care team.
They can guide you through this process. Remember, account closure is permanent, so ensure you've saved any necessary data beforehand. Additionally, once your account is closed, you will lose access to all patient records, including consultations and prescriptions.
We will make sure all of your prescriptions are inactive so you aren't sent any further medications. If you have an active subscription, it will be cancelled as part of the account closure process to ensure no further orders or charges occur.
Please Note:
We do keep a record of treatments prescribed for regulatory compliance. This data is retained for a minimum of 10 years in a secure database and is only used for compliance purposes. Please see more in our Privacy Notice.
A data deletion request will be processed in compliance with UK GDPR, typically within one calendar month.
Any saved payment details will be deleted, and you wont be able to access your records once we deactivate the account.
You can also unsubscribe from marketing emails without closing your account by contacting support or updating your communication preferences.