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CRM for High Tech Software Companies | SaaS CRM | Salesforce AP
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Agentforce 360 for Technology

Unleash boundless revenue and innovation with an always-on team.

Tech teams are strained under pressure to innovate and impress. Deploy a 24/7 team of agents across every department to find, win, keep, and grow customers. Stop planning and start building now so you can simplify work and augment your teams.

Watch demo Get the Report
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Leaders in technology power their success with Salesforce.

reMarkable customer story logo [reMarkable customer story logo]
Salesforce on Salesforce customer story logo [Salesforce on Salesforce customer story logo]
Fujitsu logo [Fujitsu logo]
Reddit logo [Reddit logo]
Datasite logo [Datasite logo]

Technology companies grow faster with Salesforce.

40 %
increase in sales revenue*
Power profitable growth with Salesforce.
33 %
decrease in IT costs*
Consolidate your tech stack and integrate your data.
39 %
increase in customer retention*
Improve net revenue retention and satisfaction.

Source: FY25 Technology Customer Success Metrics

See what's new in the technology industry.

  • Agentforce
  • Product Innovation
  • Events
  • Industry Trends
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Efficiently grow revenue with Agentforce for Tech.

Grow revenue with stronger, more efficient sales, increase conversions, and deliver real-time insights that power faster decision-making.

Discover Agentforce

Everything is included in Salesforce's deeply unified platform, including AI. Having Service Cloud, Experience Cloud, AI, the data required for AI, and the actions to run them all on one platform is a huge strength.

Yosuke Yamasaki
Deputy Head of Salesforce Division, Fujitsu
Read the story

Accelerate cost-efficient growth with Agentforce.

Salesforce unlocks and unifies your data so humans and agents can work together to drive customer success. Augment your workforce without increasing headcount, drive greater efficiency across every team, and rationalise your tech stack on a deeply unified platform.

Learn more Get the report

Increase conversions with product-led sales.

Unify customer data like engagement and usage from any source to enable more precise segmentation and personalised acquisition journeys across channels. Agents and marketers work together to optimise tactics and convert product qualified leads (PQLs) for a seamless handoff to sales.

Flow builder interface with an event follow-up flow, calculated insights for marketing engagement and an invitation to a virtual event. [Flow builder interface with an event follow-up flow, calculated insights for marketing engagement and an invitation to a virtual event. ]

Diversify revenue on any channel.

Boost sales success with opportunity insights, AI-powered account engagement, forecast rollups for all revenue types, and always-on autonomous lead prioritisation. Launch new revenue streams like consumption on any channel and manage quote-to-cash on a single platform for sales.

Interface for product configuration and contracts, service agreement for usage billing, and outstanding balance notification. [Interface for product configuration and contracts, service agreement for usage billing, and outstanding balance notification.]

Boost net revenue retention.

Provide self-service, while AI agents respond to FAQs and troubleshoot 24/7 so your human service agents can focus on more complex tasks and personalised service. Proactively address challenges and boost product adoption with unlocked usage data, onboarding journeys and success plans.

Welo knowledge centre page with popular help articles and how-to videos, conversation with Agentforce about product troubleshooting. [Welo knowledge centre page with popular help articles and how-to videos, conversation with Agentforce about product troubleshooting.]

Make decisions faster.

Grow your business with real-time insights across a deeply unified platform. Embed analytics in the flow of work and dive deeper into metrics with AI using natural language. Get accurate forecasts, understand product usage, account white space, campaign performance - and take action.

Conversation with Agentforce about open opportunities, ACV actual metrics for SalesSuite and CommerceSuite products, graph of open pipeline by product suite. [Conversation with Agentforce about open opportunities, ACV actual metrics for SalesSuite and CommerceSuite products, graph of open pipeline by product suite.]
Flow builder interface with an event follow-up flow, calculated insights for marketing engagement and an invitation to a virtual event. [Flow builder interface with an event follow-up flow, calculated insights for marketing engagement and an invitation to a virtual event. ]
Interface for product configuration and contracts, service agreement for usage billing, and outstanding balance notification. [Interface for product configuration and contracts, service agreement for usage billing, and outstanding balance notification.]
Welo knowledge centre page with popular help articles and how-to videos, conversation with Agentforce about product troubleshooting. [Welo knowledge centre page with popular help articles and how-to videos, conversation with Agentforce about product troubleshooting.]
Conversation with Agentforce about open opportunities, ACV actual metrics for SalesSuite and CommerceSuite products, graph of open pipeline by product suite. [Conversation with Agentforce about open opportunities, ACV actual metrics for SalesSuite and CommerceSuite products, graph of open pipeline by product suite.]

Build your technology solution with products from across the Customer 360.

Agentforce

Unlock a limitless digital labour force by leveraging autonomous AI agents that support employees and customers 24/7.

Learn more

Sales Cloud

Improve sales rep efficiency with automated, intelligent sales tools that help your business scale.

Learn more

Data 360

Activate all your customer data across Salesforce applications. Empower teams to engage customers with relevant insights and contextual data in the flow of work.

Learn more

Service Cloud

Reduce churn and increase renewal rates with 360-degree views of customers and personalised service.

Learn more

Slack

Slack is where humans with agents meet data, workflows and apps to deliver big results, right where people love to work.

Learn more

Tableau

Empower everyone and enrich agents to make data-driven decisions with the #1 analytics platformnow on the #1 AI CRM.

Learn more

Revenue Cloud

Streamline the quote-to-cash process, from catalogues and pricing to CPQ, contract lifecycle management, orders, and billing all on the #1 AI CRM.

Learn more
A woman with curly hair smiles while holding a tablet. She is wearing a striped button-up shirt. Next to her is a cartoonish brown bear wearing glasses and a purple scarf. The bear is holding a small purple object. Behind them is a large white rectangle with the words Salesforce and Trends in Technology on it, suggesting a presentation slide or report cover. The background is a gradient of purple and blue. [A woman with curly hair smiles while holding a tablet. She is wearing a striped button-up shirt. Next to her is a cartoonish brown bear wearing glasses and a purple scarf. The bear is holding a small purple object. Behind them is a large white rectangle with the words Salesforce and Trends in Technology on it, suggesting a presentation slide or report cover. The background is a gradient of purple and blue.]
Get the latest industry insights from 450 tech leaders globally
Get the report

Get the most out of your technology solution with thousands of partner apps and experts.

Work with thousands of partners and experts to tailor your SaaS CRM solution.

Accenture [Accenture]
Deloitte Digital [Deloitte Digital]
Slalom [Slalom]
PwC [PwC]
Capgemini [Capgemini]
NeuraFlash [NeuraFlash]
Smiling woman on laptop chatting with a support agent wearing a headset, with illustrated butterfly and plants. [Smiling woman on laptop chatting with a support agent wearing a headset, with illustrated butterfly and plants.]

Achieve AI and business analytics goals with Salesforce CTOs

Trusted advisors with unmatched Salesforce experience and expertise, by your side.

Find out more

When you're growing fast, hiring and training employees to keep building the capacity to serve your new customers gets to be too hard. Agentforce gives us a way to break that linear scaling model without scaling headcount at the same pace.

Philip Hess
CEO, reMarkable
Read the story

Keep up with the latest technology trends, insights and conversations.

Data + AI Trends in the Tech Industry [Data + AI Trends in the Tech Industry]
Report

Data + AI Trends in the Tech Industry

Get the report
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Guide

Unlock growth and innovation in the tech industry with AI agents

Get the guide
Unlocking a Data-Driven Enterprise: Foundations for AI Success [Unlocking a Data-Driven Enterprise: Foundations for AI Success]
Webinar

Power Front Office Operations in High Tech with Agentforce

Watch the webinar
How AI is Scaling Value Across Four Major Industries [How AI is Scaling Value Across Four Major Industries]
Report

How AI is Scaling Value Across Four Major Industries

Read the report

Ready to take the next steps with the worlds #1 Agentic CRM for tech?

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Salesforce for Technology FAQs

What is Salesforce for technology?

Salesforce for technology allows companies to solve a variety of industry problems using the Headless 360 platform. Solutions for tech weave automation, unified data and intelligence together to create higher efficiency across the organisation while reducing costs.

What are the benefits of SaaS CRM software for companies?

With a full suite of Customer 360 products, Salesforce offers the most comprehensive solutions for technology companies. Unlock revenue, accelerate growth, improve customer success and partner relationships with a deeply unified platform.

Does Salesforce offer solutions for my technology sub-industry?

Salesforce's solutions for technology empower companies across software, hardware, gaming, semiconductor, marketplaces and more to solve their biggest challenges using the Customer 360.

How do I get started with Salesforce CRM for software companies?

Prioritise your biggest business challenges and learn more about our solutions: Unlock Partner Growth and Drive Recurring Revenue. Learn more about all of our products on Trailhead.

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