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Work with AI Agents in Slack using Agentforce | Salesforce AP
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Slackbot can now do anything Salesforce can just ask.

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Agentic productivity for every employee in Slack.

Agents become teammates with Agentforce in Slack. Powered by relevant conversations in Slack and your trusted enterprise data, Agentforce will suggest and take action right in the flow of work.

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Slack UI of an onboarding agent helping an employee sort through conversational data and suggest attending a workshop on marketing content strategy. [Slack UI of an onboarding agent helping an employee sort through conversational data and suggest attending a workshop on marketing content strategy.]

Get started with Slack Agent Templates.

Slack Agent Templates make it easier to deploy tailored solutions, offering guided set-up on topics and actions onboarding, support and customer insights. Customise as needed, connect your data and bring digital teammates to life.

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Agentforce returning context and files from connected third-party apps in Slack. [Agentforce returning context and files from connected third-party apps in Slack.]

Unlock conversational context for every employee agent.

Conversational data makes agents more contextually relevant. Tap into your organisations public conversation data in Slack and connected third-party apps through enterprise search for more precise, powerful agents.

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Slack UI of an IT agent finding details on the employees lost phone and ordering a new one. [Slack UI of an IT agent finding details on the employees lost phone and ordering a new one.]

Automate Slack actions through Agentforce.

Give your agents the ability to create or update canvases, channels, send a DM and more in Slack! You can then set rules around which actions to take and what conditions to take them under meaning theyll only work with the guardrails you set to keep them on track.

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Generative AI will unlock massive potential for companies today.

60 %
budget spent on human capital
Most of your budget is spent on people. Empower them with AI agents to maximise your investment.
40 %
increase in performance
Employees can experience a major lift in performance with the help of generative AI in Slack.
$ 4.4T
in potential profits
Gen AI holds the potential for massive amounts of value creation due to increased employee productivity.

Bring Agentforce to Slack to empower every employee in any role.

People icon to represent an HR agent. [People icon to represent an HR agent.]

HR Agent

Provide automated employee support and services for onboarding, benefits and personalised career guidance.

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IT Agent

Address issues as they arise, like resolving help desk tickets and running incident communications.

Person icon with a question mark bubble to represent a service agent. [Person icon with a question mark bubble to represent a service agent.]

Service Agent

Identify experts, surface historical knowledge and swarm cases to solve customer issues.

Briefcase icon to represent a sales agent. [Briefcase icon to represent a sales agent.]

Sales Agent

Prepare executive briefings, create proposals and proactively keep in touch to customers.

A megaphone icon to represent a marketing agent. [A megaphone icon to represent a marketing agent.]

Marketing Agent

Work with agents to optimise campaigns, generate content, create plans and more.

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Legal Agent

Simplify and automate regulatory and compliance processes and approvals with agents.

An icon of a screen with code in it to represent a product and engineering agent. [An icon of a screen with code in it to represent a product and engineering agent.]

Product and Engineering Agent

Bring more agility to teams as agents help plan, design, develop and ensure quality.

An icon with a matrix and an arrow to represent a supply chain management agent. [An icon with a matrix and an arrow to represent a supply chain management agent.]

Supply Chain Management Agent

Manage suppliers, automate warehouse operations, enhance demand forecasting and more.

Accenture logo [Accenture logo]

We've developed IT support agents for a client to manage tier-one questions in a Slack channel, reducing the volume of human touchpoints and increasing the overall speed to resolution.

Stephanie Sadowski
Senior Managing Director and Lead of Salesforce Business Group, Accenture
Writer logo [Writer logo]

At Writer, we understand that embedding agents in the flow of work will transform employee productivity. Slack's conversational data combined with structured, enterprise data adds context that makes agents more intelligent and better at taking action.

Kevin Chung
Chief Strategy Officer, Writer
Box logo [Box logo]

You go to a single, conversational interface in Slack and you can interact with humans and AI. Agents are doing the work and weve dreamt of that for decades in computing and now were finally seeing it.

Aaron Levie
CEO, Box

Get to know Agentforce in Slack.

An image of Slack Astrobot standing with Agentforce Agents [An image of Slack Astrobot standing with Agentforce Agents]
Article

Get to know Agentforce in Slack

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Empower Your Employees with Specialised Agents in Slack

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Webinar

Driving Productivity with Agentforce in Slack

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Demo

Build Agents with a Slack Agentforce Template

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Learn more about Agentforce in Slack.

Looking to learn about all the ways you can boost productivity with Agentforce in Slack? Talk to an expert about building out your agent strategy.

Talk to an expert Request a demo

Agentforce in Slack FAQs

What is an AI agent?

An AI agent is an intelligent system that can handle customer questions all on its own, no humans needed. It uses machine learning and natural language processing (NLP) to tackle everything from easy questions to tricky problems and it can even juggle multiple tasks at once. AI agents can learn and get better over time, which is different from traditional AI that needs humans to step in for certain tasks. AI agents can take action on the behalf of employees.

What is Agentforce?

Agentforce is a suite of customisable agents and tools seamlessly integrated with your data and apps. Agents are a new type of software capable of performing work with varying degrees of autonomy. An agent executes work by searching for relevant data, analysing this data to formulate a plan and then actioning the plan. This process can be entirely independent or may involve interactions and handoffs with employees. Agent Builder is the no-code solution used to build, manage and customise agents for any business department in minutes.

How does Agentforce in Slack work?

With Agentforce in Slack, you can surface customised agents right into your flow of work. In Slack, you can engage with Agentforce just like another teammate. Agentforces responses will be grounded in both your conversational data from Slack and your CRM data from Salesforce - giving you all the context you need to support employees, assist customers, close deals and move projects to the finish line.

How is Agentforce in Slack unique from other AI agents?

Slack data across channels, threads, canvases and conversations compliments and enriches your connected, enterprise data sources, resulting in more effective agent responses and actions.

Every Slack workspace is a wealth of institutional knowledge its the long-term memory bank of your company. For AI to be useful, it needs access to data, not just the data in one app or system, but across all your systems, including the unstructured data in team conversations. This contextual data is the key to high-quality, relevant AI outputs and adjusting to new contextual clues in real time.

Every companys untapped, unstructured data including user-generated content, natural language text, audio and video files and more enhances agent reasoning and decisioning for better relevance. When you add agents to Slack, customers can give them permission to tap into the public conversational data in your organisation's Slack instance, making them precise and powerful. Because your data is never our product, customers control what data agents can access in Slack. We never train any LLMs on customer data; instead, we use advanced Retrieval-Augmented Generation (RAG) techniques on the unstructured conversational data to give agents the context they need, just at the moment they need it, to support their human counterparts.

How do I access Agentforce in Slack?

You can access Agentforce in Slack with both an Agentforce and a Slack licence. Talk to an expert to learn more.

Source: Slack Customer Survey, 2024
Source: McKinsey, The state of AI in early 2024: Gen AI adoption spikes and starts to generate value, 2024
Source: MIT Sloan School of Management, Tapping into the power of unstructured data Tam Harbert, 2021
Source: Deloitte LaborWise, A powerful lens for unlocking hidden sources of labour overspend
Source: Harvard Business School, Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality, 2024
Source: McKinsey Global Institute, The economic potential of generative AI: The next productivity frontier, 2023

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