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QSR & Dining Solutions - mParticle
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QSR

Casual dining that satisfies every guest

Get the strategic insights that transform every touchpoint into a moment of customer delight. mParticle enables real-time, personalized interactions across multi-channel touchpoints. That data is orchestrated and then analyzed by our AI engine so that you can take action.

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QSR and Dining [QSR and Dining]

Deliver hyper-personalized experiences in the moment.

40x

better coupon redemption rate with geofencing and real-time personalization

How Burger King swerved its way to 6MM loyal app users

Learn how Burger King implemented an integrated tech stack and data strategy to launch the acclaimed Whopper Detour campaign, drive 6MM app downloads, and deliver better, real-time customer experiences.

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75%

year-over-year revenue increase from loyalty app initiatives powered by mParticle

mParticles real-time data insights and segmentation fuel Joe & The Juice loyalty program growth

The global QSR brands loyalty campaigns, powered by mParticle, led to a remarkable 75.5% year-over-year revenue surge.

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mParticle allows us to simplify our customer data pipeline and deliver real-time personalized experiences. With mParticle, we can create a 360-degree view of the customer across our brands and power real-time experiences that increase guest engagement.

Asher Perlmutter

Chief Technology Officer, RBI

20%

Increase in average checkout amount

How Carls Jr. and Hardees deliver old school hospitality with new school tools

After partnering with mParticle, the international restaurant brand CKE had the data foundation to completely modernize the digital experience of their brand.

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Designed for multi-channel consumer brands.

A man in business attire walks past a tiled stone wall while using stairs outdoors, carrying a backpack. Overlaid interface elements display location coordinates (40.70390, -73.98670) and a user profile labeled John Smith iOS app. A promotional banner at the bottom reads, When at location: Unlock coupon 10% off, indicating a location-based mobile marketing with a customer data platform. [A man in business attire walks past a tiled stone wall while using stairs outdoors, carrying a backpack. Overlaid interface elements display location coordinates (40.70390, -73.98670) and a user profile labeled John Smith iOS app. A promotional banner at the bottom reads, When at location: Unlock coupon 10% off, indicating a location-based mobile marketing with a customer data platform.]

No data gets left behind

Whether your customers use the app to order ahead, open an email, click an ad with the latest offers, or transact directly in stores, mParticle makes it easy to collect, control, and connect all of your customer data in real time.

  • E2E real-time data streaming
  • Native data collection across all digital platforms
  • Integrations with leading POS and loyalty systems
  • Monitor connection health
  • Rules and filters to control what data is sent
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A man wearing a cream-colored knit cap and patterned shirt looks toward the camera in warm, dramatic lighting. Overlaid on the right are digital marketing actions in a user interface, with "Sync ad audiences" highlighted among other options like "Send SMS personalized offer" and "Update ad suppression list." The image conveys targeted advertising or audience segmentation workflows in a marketing automation setting. [A man wearing a cream-colored knit cap and patterned shirt looks toward the camera in warm, dramatic lighting. Overlaid on the right are digital marketing actions in a user interface, with "Sync ad audiences" highlighted among other options like "Send SMS personalized offer" and "Update ad suppression list." The image conveys targeted advertising or audience segmentation workflows in a marketing automation setting.]

Get a more complete view of your customer

Continually deepen and enrich your customer profiles over time. mParticle merges all data into a single customer view to drive better strategies that boost average order value, encourage repeat purchases, and increase customer lifetime value.

  • Flexible ID resolution customized to your needs
  • Supports first-party and third-party IDs
  • Group users by households for audience extension
  • Probabilistic matching to be supported soon
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A young woman with straight dark hair and a neutral expression stands outdoors on a sunny day, wearing a cream-colored ribbed turtleneck. Behind her is a blurred backdrop of a European-style tower and green trees under a bright blue sky. Overlaid on the image is a user segmentation interface titled Audiences, showing a predictive attribute filter: users with a 0.7 to 0.9 probability of booking a hotel after purchasing a flight. The filter criteria include users in the U.S. who booked flights to Florida in the last 30 days but did not book lodging. The interface suggests a data-driven marketing approach for targeting potential hotel conversions. [A young woman with straight dark hair and a neutral expression stands outdoors on a sunny day, wearing a cream-colored ribbed turtleneck. Behind her is a blurred backdrop of a European-style tower and green trees under a bright blue sky. Overlaid on the image is a user segmentation interface titled Audiences, showing a predictive attribute filter: users with a 0.7 to 0.9 probability of booking a hotel after purchasing a flight. The filter criteria include users in the U.S. who booked flights to Florida in the last 30 days but did not book lodging. The interface suggests a data-driven marketing approach for targeting potential hotel conversions.]

Reach the right audience wherever they are

mParticles suite of real-time segmentation tools is the most flexible offering in the market, ensuring that you can always connect with your customer across any channel in real time.

  • Manually construct audience segments based on heuristics
  • Build audience segments based on the sequences of actions they may take
  • Automatically build the best-performing audiences for set goals with predictive audiences
  • Build and activate audiences directly from any analysis that you run
  • Easily create user splits to test various targeting and messaging strategies with multivariate testing
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A woman in athletic wear sits on the ground outdoors, focused on her smartphone, overlaid with a data visualization chart titled Site Visit to Subscribe. The graphic shows a funnel flow from 107,843 site visits (Step A) to 24,557 user profiles created (Step B), and finally 19,007 subscriptions (Step C), with corresponding conversion rates and a 4.01-hour average conversion timean improvement of 5.18 minutes from the previous period. This image supports a digital marketing or user engagement analysis context. [A woman in athletic wear sits on the ground outdoors, focused on her smartphone, overlaid with a data visualization chart titled Site Visit to Subscribe. The graphic shows a funnel flow from 107,843 site visits (Step A) to 24,557 user profiles created (Step B), and finally 19,007 subscriptions (Step C), with corresponding conversion rates and a 4.01-hour average conversion timean improvement of 5.18 minutes from the previous period. This image supports a digital marketing or user engagement analysis context.]

Unlock customer journey insights

Continually improve your customer understanding with powerful insights about journeys, unlocking new opportunities to impress your customers and optimize the ordering experience.

  • User-based insights to analyze and optimize the full customer journey
  • Journey analysis to see every path from any action
  • Multipath conversion analysis to optimize the order process
  • Cohort analysis to identify key drivers of retention
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A middle-aged man in glasses and a white button-up shirt looks at his smartphone with a thoughtful expression, standing near a wall with warm lighting. Overlaid UI text identifies a marketing strategy: Next best action Users in freemium subscription tier, with suggested prompts branching from the phone screen that say Unlock catalog, Watch premium content, and Upgrade now. The image conveys a targeted upsell approach for converting freemium users to paid subscribers with AI. [A middle-aged man in glasses and a white button-up shirt looks at his smartphone with a thoughtful expression, standing near a wall with warm lighting. Overlaid UI text identifies a marketing strategy: Next best action Users in freemium subscription tier, with suggested prompts branching from the phone screen that say Unlock catalog, Watch premium content, and Upgrade now. The image conveys a targeted upsell approach for converting freemium users to paid subscribers with AI.]

Augment and automate your marketing with real-time AI

mParticle's real-time AI engine makes it easy to scale results by predicting what items a person may order, determining what offer is most relevant to a given user, recommending actions to take to avoid customer churn, and much more.

  • Build propensity scores to determine who is most likely to take an action
  • Get the right offer to the right user at the right time with Next Best Action
  • Real-time decisioning ensures that you can always keep pace with your customers
  • Predictive audiences allow you to set a goal and automatically builds the best-performing audience
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A smiling, bald man with glasses and a trimmed beard sits at a table during a business meeting, holding a pen and facing someone whose back is to the camera. He appears confident and engaged. Overlaid on the image are data privacy and security icons, including AICPA SOC 2, ISO 27001, MFA (multi-factor authentication), SSO (single sign-on), and compliance badges for GDPR, CCPA, and LGPD. The setting is professional with natural light and indoor plants, emphasizing trust, compliance, and secure data practices in a business context. [A smiling, bald man with glasses and a trimmed beard sits at a table during a business meeting, holding a pen and facing someone whose back is to the camera. He appears confident and engaged. Overlaid on the image are data privacy and security icons, including AICPA SOC 2, ISO 27001, MFA (multi-factor authentication), SSO (single sign-on), and compliance badges for GDPR, CCPA, and LGPD. The setting is professional with natural light and indoor plants, emphasizing trust, compliance, and secure data practices in a business context.]

Secure, manage, and leverage your data

Operate with peace of mind knowing that your customer data is always secure, accurate, and accessibleaddressing risks like security breaches and regulatory non-compliance before they happen.

  • Custom roles and permissions to easily govern who has access to various platform capabilities
  • Data monitoring to get real-time alerts around data or connections issues to minimize data downtime
  • Data schema management to ensure that the data that powers your stack is exactly what you expect it to be
  • Rules, filters, transformations, and controls to manipulate your data flows without ever having to change code
  • Automated DSR federation to ensure the entire stack is in-sync and compliant with your user privacy policies
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See the platform in action.

With our hands-on demo, you can explore how mParticle integrates your data to help you confidently make decisions, scale efficiently, and connect online and offline experiences to delight your dining guests.

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Split-screen interface showing a customer journey optimization tool. On the left, a woman with straight dark hair and a calm expression sits casually on a green sofa, overlaid with a message reading, I want to upsell users with personalized offers, followed by strategies like offering discounts and sending personalized messages. On the right, a data dashboard titled Customer Journey from Site Visit to Subscribe displays a funnel visualization showing user drop-off across stagessite visit (107,843 users), blog view, profile creation, and subscription (2,760 users), with metrics like conversion rate (7.87%) and average conversion time (22.23 mins). The platform appears to be mParticle Analytics. [Split-screen interface showing a customer journey optimization tool. On the left, a woman with straight dark hair and a calm expression sits casually on a green sofa, overlaid with a message reading, I want to upsell users with personalized offers, followed by strategies like offering discounts and sending personalized messages. On the right, a data dashboard titled Customer Journey from Site Visit to Subscribe displays a funnel visualization showing user drop-off across stagessite visit (107,843 users), blog view, profile creation, and subscription (2,760 users), with metrics like conversion rate (7.87%) and average conversion time (22.23 mins). The platform appears to be mParticle Analytics.]

Over 300+ integrations go deeper and deliver more.

mParticle seamlessly plugs into your existing tech stack with over 300 out-of-the-box deep integrations. Want something else? Our platform is modular and flexible, powerfully configurable to fit your business needs.

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