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Life Sciences CRM & Software for Pharma | Salesforce IN

Life Sciences Cloud selected by Novartis to drive more personalised customer engagement globally.

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Agentforce Life Sciences (formerly Life Sciences Cloud)

Life Sciences Cloud

Life Sciences Cloud is the AI-first, end-to-end engagement platform for Pharma, MedTech, Consumer and Animal Health organisations across clinical, medical, commercial, and patient services functions. Built on the deeply unified Salesforce platform with compliance in the flow of work it enables cross-functional teams to intelligently engage with patients and healthcare providers thanks to data-driven insights and innovations with Agentforce.

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See what's new with Life Sciences Cloud.

  • Agentforce 360 for Life Sciences
  • Events
  • Product Innovation

Watch Agentforce for Life Sciences in Action

Watch how Agentforce can help Pharma and MedTech companies achieve efficiency in clinical trials, patient engagement and commercial operations.

Trusted AI for Life Sciences

Build healthier connections from clinical and medical through commercial across patients, providers and partners with The Agentforce Guide for Healthcare & Life Sciences for Life Sciences.

The Agentforce Guide for Healthcare & Life Sciences

Explore our guide to see how Agentforce drives better experiences and operational efficiency through autonomous, intelligent support.

Get life-enhancing therapies and devices to patients, faster.

Clinical

Accelerate clinical trials across patients, sponsors, sites and CROs on a flexible and compliant platform, from molecule to manufacturing. Effortlessly orchestrate advanced therapies and personalised medicine to promote safety and optimal outcomes.

Manage participants.

Raise trial awareness and screen candidates while creating trusted relationships through tailored interactions. Accelerate eligible participant onboarding with AI-enabled auto-matching and personalised portals, for faster recruitment time and reduced attrition. Leverage built-in reporting dashboards, blinding techniques, real-time updates on enrolments and drop-offs and predictive analytics to help determine the next best actions.

Organise sites and sponsors.

Ensure successful research outcomes by integrating Agentforce-powered recommendations to strategically select and activate the facilities and investigators best suited for each study's unique needs.

Promote safety and transparency.

Empower clinical teams and investigators with intelligent tools to effectively manage studies from planning and protocol design through every stage of a clinical trial. Maintain a digital chain of custody for traceability and validate records with e-signatures to comply with FDA standards through every stage of therapy.

Medical

Optimise scientific enquiry management and knowledge exchange across channels.

Enhance medical enquiry response efficiency.

Boost the productivity of Medical Science Liaisons (MSLs) and Medical Affairs teams to deliver critical scientific information to healthcare professionals and Key Opinion Leaders (KOLs) faster. Foster collaboration through an integrated suite that manages and disseminates medical publications and tailored responses.

Automate responses with comprehensive audit trails.

Leverage the power of Agentforce to identify and assemble the most relevant, approved content for medical enquiries across all channels. Reduce room for error and manual effort with AI and human-in-the-loop to streamline the process of crafting detailed, compliant scientific responses. Ensure traceability and compliance with comprehensive audit trails.

Improve HCP satisfaction with faster turnarounds.

Achieve faster response times for medical enquiries by utilising a natural language search engine across all approved content repositories. Deliver detailed and informative cover letters and documents promptly, including safety profiles and study results, while reducing the potential for error through AI-driven automation and human oversight.

Commercial

Streamline front and middle office processes using AI and data-driven, real-time omnichannel HCP engagement across sales and marketing.

Optimise HCP engagement for Pharma.

Streamline engagement with healthcare professionals through intelligence-driven experiences. Connect sales, marketing, and prescribing behaviour into a unified view to drive dynamic, personalised engagement. Package important information in a personalised portal with contextual and AI-curated promotional and scientific content.

Simplify planning for MedTech sales.

Use intelligent rebates, pricing and discounts and real-time analysis of opportunities for greater performance. Leverage AI to conduct proactive outreach about upcoming expirations and up-sell opportunities.

Ensure the right medical devices at the right time.

Gain visibility into stock availability and proactively address shortfalls for visits with AI-powered recommendations.

Increase account profitability.

Leverage intelligent kit creations and recommendations with lot and batch product tracking for enhanced traceability and revenue. Allow doctors to capture first-hand data on the efficacy, safety and tolerability of the medicines they use to treat their patients.

Patient Services

Improve outcomes with personalised outreach, adverse event management, drug or device recommendations and savings programmes with an industry-compliant data model.

Validate insurance coverage.

Streamline and automate the verification and re-verification of pharmacy benefits to improve patient access and adherence to medications. Equip agents with payer coverage analysis, SLAs and reminders on a home page dashboard.

Support patients holistically with individualised programmes.

Provide intelligent recommendations for next best engagement to meet patients where they are. Guide agents through therapy orchestration with automated workflows. Accelerate time to treatment with financial assistance programmes and alternate medication options.

Improve outcomes with proactive measurement.

Foster comprehensive, personalised programmes using real-time analysis and assessments. Establish milestones and goals to boost effectiveness. Capture patient-reported outcomes and adverse events in a FHIR-aligned data model and take action.

Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.

Salesforce Life Sciences Cloud is essential for driving our innovation in patient and healthcare provider experiences. By enhancing customer engagement throughout the healthcare ecosystem, it supports our mission to transform lives today and for generations to come.

Deb Reardon
VP of Patient Excellence, Boehringer Ingelheim
Maximise ROI with the #1 Success Ecosystem.

From support, expert guidance and resources to our partners on AgentExchange, the Success Ecosystem is here to help you unlock the full power of your investment.

Hit the ground running with life sciences best practices.

Guide

The Agentforce Guide for Healthcare and Life Sciences

Guide

Secure your customers' healthcare data faster than ever with Salesforce Shield.

Demo

See how Salesforces intelligent new platform is revolutionising life sciences.

Ready to take the next step with the #1 Agentic CRM?

Start your trial.

Try Life Sciences Cloud free for 30 days. No credit card. No installations.

Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.

Watch Demo

Learn how Salesforce empowers healthier connections.

Life Sciences Cloud FAQs

What is Life Sciences Cloud and why is it important for my business?

Life Sciences Cloud delivers advanced capabilities for the industry that helps MedTech and Pharma organisations speed up drug and device development and streamline their operations with automation and data-driven insights powered by Agentforce. Learn more

How do I choose the right life sciences CRM and medical software?

When choosing the right life sciences software, prioritise a future-proof, AI-powered platform that is trusted, scalable, and readily supports international expansion. Look for a solution architected for flexibility and an open ecosystem of partners with all the purpose-built tools you need to deliver innovation quickly.

When will the Life Sciences Cloud for Customer Engagement SKU be available?

The Life Sciences Cloud for Customer Engagement add-on SKU has been generally available since October 2025. Learn more.

How can we migrate to Life Sciences Cloud?

Salesforce has a migration framework to streamline the upgrade to Life Sciences Cloud, as well as a strategic group of partners and Professional Services who are readily equipped to support the transition from legacy systems. The framework combines automated data migration powered by Data 360 with proven project methodologies and playbooks.

Learn more about our strategy and the path to Life Sciences Cloud.

What is Agentforce for Life Sciences?

Agentforce for Life Sciences is an agentic AI solution built on a deeply unified Platform. It enables pharma and medtech organisations to transform clinical, medical, and commercial engagement at scale with AI agents designed to address the unique needs of the life sciences industry. It easily integrates unstructured and structured health data across multiple health data sources and wearables for comprehensive patient insights that can lead to faster drug development and more tailored patient care. Learn more


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