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Salesforce Slack Integration to Maximise Sales | Salesforce IN
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Slackbot can now do anything Salesforce can just ask.

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Collage of Slack channel surrounded by AI powered search, Workday integration, a workflow and updating a CRM opportunity [Collage of Slack channel surrounded by AI powered search, Workday integration, a workflow and updating a CRM opportunity]

SMB Growth Kit: One Connected Platform for Growing Businesses

Uniquely built for India's growing businesses, the new SMB Growth Kit helps you sell faster, collaborate smarter and make confident decisions. Live in just 4 weeks!*

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Meet Slackbot

Most AI agents only know what you tell them. Slackbot understands how your business works. Built into Slack with full context, it doesnt just answer questions. It takes action across apps and agents. No switching tools. Just say what needs to happen.

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More Intelligence. More Action.

Slackbot brings deep, contextual intelligence to every request, reasoning through what needs to happen and executing it automatically from start to finish.

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Turn conversations into customer records.

Slackbot captures what happens in your work and automatically updates your CRM, keeping records accurate, actions moving, and your business always up to date.

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Every App. Every Agent. One Conversation.

Slackbot coordinates every app and agent behind the scenes, so you can simply say what you need and it gets done, no switching, no searching, no knowing which tool to use.

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The world's most innovative, fastest-growing companies run on Slack.

Genpact Logo [Genpact Logo]
Vedant Fashions logo [Vedant Fashions logo]
Angel one logo [Angel one logo]
IBM logo [IBM logo]
OpenAI logo [OpenAI logo]

Real work happens in Slack.

5.2B
messages sent weekly
Slack makes connecting with teammates easier than ever. Easily communicate with text, audio and visual messages.
6.4M
Salesforce records sent in Slack
Users are searching, acting and collaborating around the most up to date customer data, right from Slack.
38K
AI apps launched in Slack
No need for context switching, easily bring every app needed for business, right where your people work.
148M
AI workflows in Slack are used each month
Millions of people are speeding up routine processes with automation in Slack.

Source: Slack Internal Customer Tracking Survey

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Given that were a hybrid workplace with teams spread across India, its important that we stay connected and aligned. Slack is our preferred way of communicating.

Jyotiswarup Raiturkar
Group Chief Architect and CTO, Angel One Ltd.
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CRM for Slack [CRM for Slack]

Slack is now your front door to Salesforce.

Slack connects your people, your Salesforce apps, and Slackbot in one place so every team has what they need to accelerate incident resolution, close deals faster, and deliver better customer experiences.

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Slackbot: AI-powered in Slack [Slackbot: AI-powered in Slack]

Maximise impact with agentic productivity.

Work smarter with AI infused into Slack right where teams already work. Keep people aligned, reduce context switching and move work forward with enterprise search, native AI tools like automatic note-taking, summarisation and translations, and the new Slackbot - your personal AI agent for work.

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Slackbot delivering personal assistance [ Slackbot delivering personal assistance]

Personalised intelligence is here with Slackbot.

Slackbot isn't just another chatbot it's centred on your work conversations and Salesforce data, and understands your team's unique context. Slackbot delivers personalised assistance powered by your enterprise knowledge, and gets smarter with every interaction.

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Salesforce Channels with Slack [Salesforce Channels with Slack]

Salesforce channels bring CRM and dialogue together.

From improving managing incidents more effectively to closing deals faster, new Slack-first experiences for IT service management and sales help improve your customer experiences. Discuss the latest customer data in Slack and continue the dialogue in Salesforce where threads and conversations are paired side-by-side with records.

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Agentforce in Slack [Agentforce in Slack]

Give every team a boost with Agentforce agents in Slack.

Agents and humans collaborate together where work happens. Agentforce in Slack brings digital agents to work as full-fledged teammates: speeding up tasks, providing useful information, and helping everyone stay aligned on goals. See what Agentforce in Slack can do for your teams.

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Customise Slack [Customise Slack]

Customise Slack for every use case.

With over 2,700 partner solutions in the Slack Marketplace and built-in tools to build custom AI apps and agents, all the things you need to work come together in Slack. Connect all your files so you can search across your enterprise and automate every solution with the AI-powered workflow builder.

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Slack AI and Innovation [Slack AI and Innovation]

Reimagine work for the agentic era.

Speed up innovation, scale collaboration, and turn everyday work into measurable business impact. Productivity becomes growth with Slack as your agentic work OS.

Learn more

See how teams get more done with Slack.

A man with bubbles around him with words saying various departments in a business [A man with bubbles around him with words saying various departments in a business]

Sales, service, marketing, finance, IT, and HR teams use Slack to meet each goal and milestone.

Streamline processes, reduce friction, and improve efficiency for everyone with use cases that show real results.

Learn more
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Bring agentic productivity to your industry.

Slack is secure, compliant and highly customisable. No matter your industry, Slack gives you a path to success.

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Beyond static workflows, Agentforce is dynamic. An agent wants to be proactive: Like a real teammate, the more you interact with it, the more data it has, the better it's going to know what you want and react accordingly.

Jason Doerck
Slack Practice Lead, Slalom
Read the story

Learn more about getting started with Slack.

A man with bubbles around him with words saying various departments in a business [A man with bubbles around him with words saying various departments in a business]

Whats the difference between Slack and Microsoft Teams?

Microsoft Teams is great for messages and meetings, but work today demands a whole lot more. See how Slack is an agentic work operating system, and what it means for your business.

Compare Slack and Teams
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Interested in receiving implementation support?

Ensure Slack is thoughtfully launched with the integrations and process automation your team needs. Talk to our professional services team today.

Talk to an expert

Trailhead: Jump in and learn with Slack trails.

Slack Community Members [Slack Community Members]
Slack Community

Join the Slack community today!

Get involved in a local chapter, where you can meet up, join events, and exchange tips and tricks with people in your city. Chapters are open to all!

Learn more Join the community

Transform into an Agentic Enterprise with Slack.

Report: AI Agents with Slack [Report: AI Agents with Slack]
Report

How Leaders Can Break Through The Employee Productivity Paradox With AI Agents

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See how 9 businesses boosted efficiency and productivity with Slack guide [See how 9 businesses boosted efficiency and productivity with Slack guide]
eBook

From Searching to Finding: The New Era of AI-Powered Enterprise Knowledge

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Webinar: the power of Slack [Webinar: the power of Slack]
Webinar

Unlock the Power of Slack in Salesforce with Salesforce channels

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Event: Slack Basics Demo [Event: Slack Basics Demo]
Event

See a live Slack basics demo and get questions answered in real time from experts

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Ready to take the next step?

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Start your trial.

Try Slack for free. No credit card, no installations.

Try for free
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Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.
Request a call
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Watch Demo

See how Slack works seamlessly across Salesforce's deeply unified platform.

Watch now.

Slack FAQs

What is Slack?

Slack is the AI-powered platform for work that unlocks your organisations full potential with AI, data and CRM. Slack goes beyond chat and video collaboration, empowering teams to automate any process with no code, find and share relevant data and knowledge, and engage with AI in a trusted and flexible conversational platform.

How does Slack help with productivity?

Slack fundamentally transforms the way teams work, with a new kind of productivity that's focused on business outcomes. By bringing together people, tools and data, teams can unlock their potential to perform at a new level. In Slack, everyone can tap into the power of automation and AI, and find answers faster across conversations, content and data from connected apps, all in a modern conversational experience that keeps everyone engaged.

Is Slack integrated with Salesforce?

Salesforce is Slacks parent company and there are 40+ native Salesforce and Slack integrations purpose-built for all of the Salesforce Clouds. The most popular Salesforce integrations with Slack are for Sales Cloud, Service Cloud and Marketing Cloud.

How do I access Slack if Im already an existing Salesforce customer?

Slack integrates to Salesforce clouds via integrations. Slack is an add-on product that is not part of the Salesforce standard subscription. To learn how to access Slack, please refer to our pricing plan.

How does using an AI-powered platform for work affect my business performance?

Slack helps companies transform their processes without the need for heavy IT involvement or systems integration. Slack customers report that their teams are more productive, sales teams increase their win rate and customer service teams resolve issues faster. And now, Slack AI is giving companies a trusted space to safely deploy AI in the context of everyday work.

How do I build new integrations, apps, and agents on the Slack platform?

Partner with Slack: Fill out the Slack Partner interest form and visit SlackMarketplace.

Understand the Ecosystem: Get started on the Salesforce Partner Community to join the Partner Programme, access groundbreaking agentic AI tools to fuel innovation, speed up go-to-market, and drive customer success.

This page is provided for information purposes only and subject to change.
Products may not be available in all markets.
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