| [ Web Proxy ] |
| Viewing: https://www.salesforce.com/in/manufacturing/customer-service-software/ | [Back] [Original] |
Personalise every moment of engagement across the customer lifecycle with AI agents, actionable data, and workflows.
See all marketing solutionsIncrease revenue and deliver consistent customer experiences across online, in-store, and mobile channels with Commerce Cloud.
See all commerce solutionsEmpower every user, in every industry to transform trusted data into actionable insights, wherever they work.
Explore analytics solutionsBring your people, agents data, apps and Salesforce solutions to where work happens in Slack.
Learn about Slack and SalesforceFind more customers, win their business, and keep them happy with tools that help you work smarter, not harder.
Explore small business solutionsBuild and customise your Agentforce and Customer 360 with the Headless 360 platform.
See all platform capabilitiesGet the most out of Salesforce with partners, apps, solutions and consultants.
About our partnersAchieve operational excellence.
Explore engineering, construction and real estateEmpower your customer's financial success with trusted AI
Explore financial services solutionsImprove clinical and commercial outcomes with Agentforce 360 for Life Sciences.
Explore life sciences solutionsDrive cost-efficient growth with intelligent automated processes.
Explore technology solutionsDeliver connected experiences.
Explore travel, transportation and hospitality experiencesExplore success stories from customers of all sizes, in every industry.
See all storiesJoin us in cities around the world to experience the latest Salesforce innovations in apps, data, and agents. Connect with leaders and experts from your industry at an Agentforce World Tour near you.
Find out moreJoin us at Agentforce World Tour Mumbai to explore agentic AI, CRM innovation, and future-ready solutions. Network with experts and discover business growth strategies.
Relive the innovation and inspiration of Dreamforce 2025 with on-demand keynotes, sessions, and highlights available anytime on Salesforce+.
Find out moreMark your calendar for next year's Dreamforce. Join us in San Francisco for more learning, inspiration, and innovation.
Watch the headline keynote from Dreamforce 2025, featuring groundbreaking announcements and inspiring customer stories.
Catch the top sessions, moments, and takeaways, all in one place.
Relive the best of TDX 2025 with on-demand technical sessions, product deep dives, and community-led discussions.
Find out moreJoin the must-attend conference for Salesforce developers, admins, and architects save your spot now.
Watch the keynote showcasing the latest innovations in AI agents, data, integration, automation, and more.
Catch the most impactful sessions, announcements, and community highlights from TDX 2025.
Revisit the most impactful moments from Connections 2025 and learn how marketers can lead the way with next-gen innovations.
Find out moreBe part of the marketing and commerce event of the year. Mark your calendar and join us for more insights, innovation, and inspiration.
Watch the keynote that sets the stage for an agentic future where customer engagement will never be the same.
Explore the standout sessions, product demos, and takeaways.
Revisit the excitement of Tableau Conference 2025 with on-demand keynotes, trainings, and data stories from around the world.
Find out moreMark your calendar for the data event of the year connect with the Tableau community and sharpen your analytics skills.
Watch the keynote that unveiled the future of data and analytics, featuring product innovations and inspiring customer stories.
See the top sessions, data visualisations, and takeaways from this year's gathering of data enthusiasts.
Fuel your professional growth and transform your company with our free live streaming and on-demand events.
Visit Salesforce+Stream the world's largest, most trusted technology event.
Join us to learn how AI agents are driving customer success.
Explore data and AI demos, trainings, and release announcements.
Save inspiring content to watch later.
Dive into highlights from past events and explore on-demand content for every role and industry.
See all eventsJoin live webinars or listen to on-demand webinars at any time.
Learn from peers, build your Salesforce network, and give back to the community.
Build product knowledge and get implementation and adoption guidance from Salesforce experts.
Learn and get hands-on the with the latest product innovations.
Join groups to meet, collaborate, and learn new skills with Trailblazers.
Skill up for the future from anywhere with Trailhead, our free, online learning platform.
Explore TrailheadFind expert-led training programs to build Salesforce skills and launch your career.
Explore guided learning paths to quickly learn in-demand skills.
Accelerate learning with access to Salesforce experts.
Earn rsum-worthy Salesforce credentials.
Find your career in the Salesforce ecosystem.
Explore free and trial offers for Salesforce data, analytics, and CRM products for any size business, in any industry.
Get startedThe free CRM suite with sales, service, marketing, and Slack for a maximum of 2 users.
The marketing, sales, service, and commerce tools you need to succeed all in a single CRM suite.
Build enterprise-quality apps fast and get hands-on with Agentforce and Data Cloud.
Salesforce is the #1 AI CRM, with AI agents, data, and CRM apps on a single, unified platform.
Learn more about SalesforceLearn all about what CRM is, what it does, and how it can improve customer relationships.
Salesforce's category-leading apps for sales, service, marketing, commerce, IT, and more.
Learn more about AI agents and how they can help your business.
It's always-on digital labour augmenting every employee, department, and business process to improve customer experiences.
Read the latest studies and reports from the world's best-known business analysts.
Explore industry-leading Salesforce partner apps and experts.
Get developer guides, tutorials, sample code, and API references.
Sign up to receive the latest Salesforce tips and insights, tailored just for you.
Need help? Ask Agentforce. Find documentation, access learning resources, log cases, and more all the support you need, wherever you need it.
Ask Agentforce on Salesforce HelpFind up-to-date information and status about our technology bugs and workarounds.
Find tutorials, sample code, developer guides, and API references.
Explore diagrams, decision guides, and resources to build trusted, easy, and adaptable solutions.
Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities.
Explore communitiesConnect with peers to learn skills and grow.
Connect with Slack end users, admins, and developers.
Connect with MuleSoft developers, architects and business users.
Connect with Tableau analysts, admins, developers and business users.
Collaborate, learn, and manage your partner business.
Help us build the Salesforce roadmap by sharing your feedback.
Get the right level of support and guidance to grow your business.
Implement, innovate, and transform your enterprise with help from Salesforce experts.
Make payments, buy products, and manage renewals (Salesforce login required).
Access invoices and make payments (Trailblazer ID login required).
Track and manage consumption with near-real time usage data.
We are guided by our values and strive to do well in business whilst doing good in our communities.
See what drives usBusiness is the greatest platform for change. We use the full power of Salesforce to make the world a better place for all of our stakeholders.
Learn about our Impact initiativesStay informed with the latest news and announcements, fresh off the press.
Visit the newsroomDeliver a seamless service experience to customers, partners and distributors with the #1 manufacturing customer service software. Enable faster and smarter service experiences, optimised through service operations to the field technician and customer. Deepen asset service lifecycle management to drive new revenue models.
A unified data platform creates connected service experiences. Enable faster and smarter omni-channel service optimised from the contact centre through service operations to the field technician and the customer. Deliver proactive insights and service with AI, automation and telemetry asset data.
Optimise costs, deliver seamless customer and partner experiences and develop new revenue streams.
Optimise field teams with our best-in-class scheduling engine and access to off-line data. Improve field visits and drive efficiency.
Instantly connect a growing list of manufacturing applications and data with speed and scale.
Connect your manufacturing value chain in a single, collaborative workspace.
Deliver actionable insights throughout the entire sales and revenue cycle.
All service products
Build guided, hyper personalised digital experiences with low code.
Salesforce, as a technology platform, has proven its adaptability. Its been shown that we can build many services and solutions on it that offer extra value for our internal users, customers and ultimate end-users. Its a central part of our vision for the future.
Tuomas PyyhtiSolution Owner, Field Service Operations, KONE
Try Agentforce Manufacturing free for 30 days. No credit card, no installations.
Tell us a bit more so the right person can keep in touch faster.
Learn how Salesforce connects the value chain.
Manufacturing customer service software helps customer deliver seamless omni-channel service with intelligence and efficiency. It provides features like case management, digital engagement, knowledge management and collaboration to help companies solve customer enquiries faster.
Manufacturing customer service software can increase service revenue, improve customer satisfaction and deliver efficient operations, ultimately driving business growth and success.
Customer service software enhances efficiency in managing enquiries, streamlines communication across channels, increases customer satisfaction, provides faster resolution, offers actionable insights, manages warranty lifecycles and adapts to changing customer needs fostering loyalty and improving ROI.
When choosing a customer service solution, consider your business needs, scalability, ease of use and integration capabilities. Assess features such as warranty management, asset management, self-service portals, automation and AI. Evaluate pricing and trial different options.
Service may focus on channel partners, end customers or the produced asset, often integrating all three. Manufacturers must provide exceptional experiences for both customers and partners, encompassing customer service centres, field operations and the support of innovative service models.
| Web Proxy Viewer | New URL | Original Page |