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The Deskless Revolution: One Year of Agentic Field Service (And What Comes Next)

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Agentforce Field Service and Operations Software

The expertise customers need. Scheduled before they need it.

Help your entire field service and operations team scale, work, and operate with confidence so that they can deliver more asset uptime and more on-site upsell. With Agentforce, you can elevate every employee to get work done faster, tap into connected assets to deliver proactive service, and make better decisions in increasingly complex environments. Let humans do what they do best. Digital labour will handle the rest.

Watch Demo Take a guided tour
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#1 Choice for Field Service Management Software | 2026

Companies of every size and industry scale their field operations with Salesforce.

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Pella logo [Pella logo]
bouygues logo [bouygues logo]
TOMRA logo [TOMRA logo]
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What is Field Service management software?

Field Service and Operations is a complete, agentic platform for frontline operations. It's designed to help you orchestrate any kind of field work from break-fix to inspections to on-site services with unmatched speed and efficiency. By uniquely connecting customer and asset data with actionable insights, we empower every skilled worker to deliver proactive, personalised service and unlock new revenue.

Get the Field Service Guide

Here's what sets Field Service and Operations apart.

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31 %
increase in first-time-fix rate
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32 %
increase in mobile worker productivity
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26 %
decrease in truck rolls, helping reduce carbon emissions
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27 %
decrease in new employee ramp-up time

Source: Salesforce Field Service Success Metrics Study

How can Field Service and Operations help your business?

Scale appointment management. [Scale appointment management.]

Scale appointment management.

Let Agentforce take time-consuming tasks off your plate.

Watch now
Integrate geospatial intelligence with your CRM. [Integrate geospatial intelligence with your CRM.]

Integrate geospatial intelligence with your CRM.

Enable single-tap access to assets and job data from visual maps.

Watch now
Empower techs with voice dictation. [Empower techs with voice dictation.]

Empower techs with voice dictation.

Speed up data entry with the power of Agentforce.

Watch now
Optimise your operations. [Optimise your operations.]

Optimise your operations.

Make data-backed decisions in one place and ask questions of your data.

Watch now

Elevate your teams with Agentforce.

Learn about Agentforce for Field Service

Autonomous & Proactive Scheduling

Elevate appointment management and free your teams from manual scheduling tasks. Agentforce is available 24/7 across any channel, empowering customers to book, change, or cancel appointments at their convenience. Boost asset uptime by proactively scheduling asset maintenance and put Agentforce to work when unexpected events pop up. Agentforce manages every detailfrom customer outreach and reshuffling to confirmationsensuring smooth operations, even under pressure.

Autonomous and proactive scheduling across multiple channels. [Autonomous and proactive scheduling across multiple channels.]

Agentforce for Mobile Workers

Maximise impact and efficiency in the field with Agentforce built directly into the Field Service mobile app. Pre-work briefs provide instant context with customer history and asset insights so every technician arrives fully informed. Surface answers from your internal and external knowledge base, capture data from images, and guide technicians through each troubleshooting step for faster resolution. Automatically generate a post-work summary at the end of each service appointment, reducing errors and admin time.

Agentforce for Dispatchers

Your dispatchers face many challenges throughout the day from ensuring contractual SLAs are met to handling in-day conflicts like absences and vehicle breakdowns. That's why we've built Agentforce directly in their flow of work to help streamline scheduling and exception handling. Dispatchers use natural language to quickly find appointments that need attention and take action like filling a gap in the schedule or even locating missing parts, without ever leaving the dispatch console.

AI Agent Monitoring

Have confidence that your AI agent workforce is completing tasks effectively. View every conversation between customers and Agentforce in one place. Monitor any interaction in real time and feel confident that Agentforce is delivering the kind of customer experiences that set you apart.

Screen showing the ability to monitor AI agent conversations to make sure they are delivering great customer experiences. [Screen showing the ability to monitor AI agent conversations to make sure they are delivering great customer experiences.]
Autonomous and proactive scheduling across multiple channels. [Autonomous and proactive scheduling across multiple channels.]
Screen showing the ability to monitor AI agent conversations to make sure they are delivering great customer experiences. [Screen showing the ability to monitor AI agent conversations to make sure they are delivering great customer experiences.]

Boost mobile worker productivity with field service software

Watch guided demo Get the guide

Offline-first Mobile Experience

Give your mobile workforce the ultimate all-in-one tool they need. Our Field Service mobile app, available for Android and iOS, is designed as an offline-first application, allowing your team to access thousands of records even without an internet connection. With blazing-fast delta-sync updates, your front line will always have the latest information, and extensive customisation options mean the app works the way you do.

Mobile App Extensibility

Empower your mobile app users with off-line-capable experiences through Lightning Web Components (LWCs). Use standard components to build a tailored interface that aligns perfectly with your company's requirements. Unleash your creativity by designing customised components that boost productivity and bring your innovative ideas to life for your workforce.

A customisable mobile app dashboard for a company [A customisable mobile app dashboard for a company]

Dynamic Forms and Maps

Make data collection a task that your mobile workers get excited about by empowering them with dynamic forms, intelligent workflows, and rich GIS map layers all natively built in the Field Service mobile app. With a low-code builder experience, you can quickly create tailored forms that work even when offline. Revolutionise how your business captures critical data out in the field and utilises information to drive action when your data is grounded in and connected to Salesforce data.

Automatic data capture of customer information quickly and easily. [Automatic data capture of customer information quickly and easily.]

Revenue Generation

Empower your team to do more than just complete a work order. Identify upsell and cross-sell opportunities and capture new business on the spot. Creating new leads, reliable quotes, and work order estimations with the right data is completely seamless. Capture customer signatures and instantly collect payment directly from the quote or immediately after service is provided.

Creating a new quote within the Field Service mobile app. [Creating a new quote within the Field Service mobile app. ]
A customisable mobile app dashboard for a company [A customisable mobile app dashboard for a company]
Automatic data capture of customer information quickly and easily. [Automatic data capture of customer information quickly and easily.]
Creating a new quote within the Field Service mobile app. [Creating a new quote within the Field Service mobile app. ]

Optimise scheduling and dispatch.

Watch guided demo Read the White Paper

Dispatch & Resource Management

Boost your dispatchers productivity with a unified workspace. Organise your entire workforce employee, contractor, and even robotic workforce by availability or skill to identify the ideal candidates for each appointment. Easily filter service appointments, update resource absences, and coordinate crews across territories directly in the console. With centralised visibility and intelligent planning, you can optimise workforce utilisation while ensuring customers always get the right expertise at the right time.

Scheduling and Optimisation

Streamline your field operations with our AI-powered scheduling and optimisation engine. Built on the Hyperforce platform for speed and scale, Enhanced Scheduling and Optimisation automates workforce scheduling, reduces travel time, and ensures compliance with service-level agreements. And with intelligent clustering, global enterprises can optimise thousands of jobs and resources in a single, seamless operation.

A window showing the order a field team's tasks must be completed [A window showing the order a field team's tasks must be completed]

Forecasting and Planning

Use real-time data to quickly assess the impact of global or in-day optimisation on travel time and resource utilisation. When refining your scheduling policy, get an instant view of optimisation results and KPI changes.

A graph displaying that worker productivity is up 20% in Q1 [A graph displaying that worker productivity is up 20% in Q1]
A window showing the order a field team's tasks must be completed [A window showing the order a field team's tasks must be completed]
A graph displaying that worker productivity is up 20% in Q1 [A graph displaying that worker productivity is up 20% in Q1]

Intelligently manage work and assets.

Asset Service Lifecycle Management

Find out more Watch Demo

Asset Service Management

Shift from reactive to proactive service with real-time asset tracking. Monitor service outcomes and create preventive maintenance plans based on asset use, condition and specific criteria. For example, you can schedule service if an asset's temperature exceeds a set threshold ensuring smooth operations and preventing downtime

Asset Service Prediction

Shift from reactive to proactive service by predicting upcoming service needs for an asset with AI and Data 360. Our out-of-the-box AI training model can identify common issues based on current asset data and service history of similar assets and predict the time of and reason for an asset failure. With this insight, companies can ensure asset uptime, increase customer satisfaction and drive higher service margins by addressing potential issues in advance and consolidating tech activities to one visit.

Asset Service Prediction delivering proactice service needs in the Field Service UI. [Asset Service Prediction delivering proactice service needs in the Field Service UI.]

Work Order Management

Simplify the entire work Order Management process to seamlessly create, assign, execute and debrief work orders. Empower your team to stay agile, improve customer satisfaction and drive growth by eliminating manual paperwork and digitising the entire work order lifecycle.

A chart displaying the order of a mobile worker's tasks [A chart displaying the order of a mobile worker's tasks]
Asset Service Prediction delivering proactice service needs in the Field Service UI. [Asset Service Prediction delivering proactice service needs in the Field Service UI.]
A chart displaying the order of a mobile worker's tasks [A chart displaying the order of a mobile worker's tasks]

Make data-first decisions in one place.

Find out more

Operations Home

Get a complete view of your most important field service KPIs in one place, powered by Tableau Next. Empower teams to uncover insights and drive smarter decisions with agentic, conversational analytics. Ask questions in natural language to identify root causes, surface relevant visualisations, and receive recommended actions.

Operations Home view showing an interactive command centre that surfaces alerts and tools to monitor performance. [Operations Home view showing an interactive command centre that surfaces alerts and tools to monitor performance.]

Field Service Intelligence

Spot issues before they escalate with real-time visibility into field service metrics like first-time fix rate, technician utilisation, and asset availability. Data 360 unifies data across systems including ERP, CRM, and asset management tools to give you a complete view of operations. With agentic analytics, anyone can uncover deeper insights and act fast without needing technical data expertise.

Field Service Intelligence dashboard showing metrics like work orders, service appointments, and parts usage. [Field Service Intelligence dashboard showing metrics like work orders, service appointments, and parts usage. ]

Capacity Planning

Plan ahead with confidence and distribute capacity intelligently based on real-time demand. Use agentic, conversational analytics to ask questions like where you're understaffed or overbooked, then quickly reallocate resources. Forecast future demand based on historical data, taking into account seasonality.

Capacity Planning dashboard highlighting technician availability, forecasted demand, and scheduling insights. [Capacity Planning dashboard highlighting technician availability, forecasted demand, and scheduling insights.]
Operations Home view showing an interactive command centre that surfaces alerts and tools to monitor performance. [Operations Home view showing an interactive command centre that surfaces alerts and tools to monitor performance.]
Field Service Intelligence dashboard showing metrics like work orders, service appointments, and parts usage. [Field Service Intelligence dashboard showing metrics like work orders, service appointments, and parts usage. ]
Capacity Planning dashboard highlighting technician availability, forecasted demand, and scheduling insights. [Capacity Planning dashboard highlighting technician availability, forecasted demand, and scheduling insights.]

Provide seamless customer experiences.

Find out more

Visual Remote Assistant

Improve first-time fix-rates while lowering costs by enabling real-time video from anywhere. In an era where customers prioritise immediate solutions without on-site visits, Visual Remote Assistant connects them to experts on-demand who can guide them through each step of the resolution on-screen ensuring customer satsifaction while reducing truck rolls.

Appointment Assistant

Enhance customer satisfaction with our self-service solution. Empower customers to effortlessly schedule appointments, receive real-time updates and stay informed about their onsite visits creating an experience that's more convenient and extremely efficient.

A window showing a customer's appointment details and options including arrival time and ability to reschedule [A window showing a customer's appointment details and options including arrival time and ability to reschedule]
A window showing a customer's appointment details and options including arrival time and ability to reschedule [A window showing a customer's appointment details and options including arrival time and ability to reschedule]
Field Service keynote [Field Service keynote]

Robots. Agents. Confident field teams.

Catch up on the top innovations in the Field Service Keynote from Dreamforce 2025. Discover how Agentforce Field Service powers the workforce of the future with humans, AI agents, and robots. Learn how to build confident teams that scale work, drive efficiency, and lower costs.

Watch now

See how companies become an Agentic Enterprise with the most complete field service and operations platform.

Bring humans and AI agents together to scale, work, and operate with confidence.

Meet Agentforce for Field Service
Aaron (AJ) Bagwell, CTO at Axis Water. [Aaron (AJ) Bagwell, CTO at Axis Water.]

Our dream is to not do any more paperwork. Post-Work Summary with Dynamic Data Capture and Multi-Modal will get us there.

Aaron (AJ) Bagwell
Chief Technology Officer, Axis Water Technologies
Read the case study
Nick Mraz, Strategic National Installation Manager [Nick Mraz, Strategic National Installation Manager]

Our ability to deliver proactive service rather than 'firefighting' ensures customers and employees stay with Pella. AI-first field service makes our work faster, safer and helps get installs right the first time.

Nick Mraz
Strategic National Installation Manager, Pella
Get the report
bouygues logo [bouygues logo]

Bouygues Telecom plans agentic field support for 10,000 technicians.

Agentforce Field Service and Operations will give 10,000 technicians the context to arrive prepared, resolve issues faster, and complete more jobs per day.

See their story
TOMRA logo [TOMRA logo]

See why TOMRA chose Salesforce to power their field operations.

TOMRA used AI-powered scheduling and optimisation to improve technician response times by 20%.

See their story
CPI logo [CPI logo]

Discover how Salesforce makes CPI Security more efficient.

See how CPI Security uses Agentforce to streamline scheduling and reduce calls by 30%.

See their story

Complete your field service management software with these related products.

Agentforce for Field Service

Empower teams with agentic AI in the flow of work to automate tasks and boost productivity.

Find out more

Asset Service Lifecycle Management

Maximise asset uptime and revenue by bringing customer and asset data together on one unified platform.

Find out more

Appointment Assistant

Empower customers with self-service to manage appointments and stay connected with technicians.

Find out more

Visual Remote Assistant

Improve first-time fix rates with real-time remote service and access to expert assistance.

Find out more

Service Cloud

Drive productivity, reduce costs and increase customer satisfaction at scale with Service Cloud.

Find out more

Knowledge Management

Empower agents and customers to find the best answers to questions and solve cases faster.

Find out more

Customer Service Incident Management

Resolve disruptions faster and deliver great customer experiences with proven workflows.

Find out more
View all products

Field Service and Operations Pricing

Find the right option for your business needs.

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Dispatcher

Intelligent Dispatch Console built directly in CRM.
$ 175
USD/User/Month
(Billed annually)
  • AI-powered scheduling and route optimization
  • Real-time visibility into field operations
  • Intelligent job assignment and reallocation
Contact us

Technician

Boost productivity with the #1 field service mobile app.
$ 175
USD/User/Month
(Billed annually)
  • View and update work orders, even when offline
  • Create quotes and collect payment in the field
  • Build custom, scalable mobile experiences
Contact us

Contractor

Seamlessly manage your extended workforce.
$55 user/month or $22/login
(Billed annually)
  • Secure mobile app access
  • View and manage assigned work orders
  • Submit job updates and service reports
Contact us

Contractor Plus

Empower contractors to serve and generate revenue.
$80 user/month or $32/login
(Billed annually)
  • Secure contractor portal and mobile app access
  • Cross-sell and upsell for revenue generation
  • Track and monitor performance
Contact us

Field Service Plus

Combine the power of Dispatcher, Technician, Service Cloud and Sales Cloud.
$ 230
USD/User/Month
(Billed annually)
  • Complete selling and service solution
  • Everything in Dispatcher
  • Everything in Technician
Contact us
View detailed pricing

Discover the best of Salesforce for Field Service.

Agentforce 1 Field Service Edition brings together AI agents, data, and trust to enable your organisation to get the most value from your field service products.

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Agentforce 1 Field Service

The complete field service solution with built-in AI and unified data. One platform that does it all.
$ 650
USD/User/Month
(Billed annually)
  • Everything in Field Service Plus and our full suite of AI
  • Unlimited Agentforce usage for employees
  • Appointment Assistant, Visual Remote Assistant, Digital Channels, Slack & Tableau Next
  • 1M Flex Credits & 2.5M Data Cloud Credits per org every year
Contact us

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Get the most out of field service with thousands of partner apps and experts.

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Deloitte logo [Deloitte logo]
Prontoforms logo [Prontoforms logo]
SightCall logo [SightCall logo]
Youreka logo [Youreka logo]
Two sales professionals smile. [Two sales professionals smile.]
Maximise ROI with the #1 success ecosystem.

From support, expert guidance and resources to our partners on AgentExchange, the success ecosystem is here to help you unlock the full power of your investment.

Find out more

Join the Serviceblazer Community.

Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.

Join on Slack

Learn new skills with free, guided learning on Trailhead.

Hit the ground running with Field Service tips, tricks and best practices.

Your Guide to AI and Data [Your Guide to AI and Data]
Guide

See how AI agents help your teams scale, work, and deliver service with confidence.

Get the guide
Learn how Agentforce Field Service customers saw a 195% ROI. [Learn how Agentforce Field Service customers saw a 195% ROI.]
Study

Learn how Agentforce Field Service customers saw a 195% ROI.

Get the study
Cover of the Mobile Worker Research & Worksheet for Success. [Cover of the Mobile Worker Research & Worksheet for Success.]
Guide

See the top challenges of mobile workers and how AI agents can help.

Get the guide
Scheduling and optimisation white paper [Scheduling and optimisation white paper]
White Paper

Drive efficient field service with Salesforces scheduling and optimisation engine.

Get the white paper
See all resources

Ready to take the next step with the service solution built on the worlds #1 CRM?

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Try Service Cloud free for 30 days. No credit card, no installations.

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Field Service Management Software FAQs

  • Field Service Management
  • Workforce Management
  • General FAQs

What is field service management software?

Field service management software gets the right workers to the right place at the right time with the correct set of tools and data to perform a series of steps and tasks onsite.

What is Agentforce Field Service and Operations?

Agentforce Field Service and Operations is an AI-powered platform that helps businesses manage and optimise frontline field work from repairs and inspections to on-site services. It connects customer, asset, and operational data to help field workers deliver faster, more proactive service. Built on Salesforce, it combines scheduling, dispatching, mobile tools, and intelligent automation to improve efficiency and customer satisfaction.

Why does my business need field service management software?

The best field service management software drives efficient operations and improves the productivity of front-line teams delivering service onsite at homes and businesses. With CRM, data and AI, organisations can streamline processes, improve communications and create customer loyalty.

How much does field service management software cost?

Field service has solutions designed to support any and all field service roles: dispatchers, technicians and contractors. Pricing provides organisations return on investment with productivity gains for workers and improved operational efficiency.

What is field service automation?

Field service automation involves using software and technology to streamline and enhance the efficiency of on-site service operations, including scheduling, dispatching and managing field service technician tasks.

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