Ringly gives Shopify brands an AI phone agent named Seth that answers customer calls 24/7, handling orders, shipping, returns, and product questions so your team isn't stuck on the phone.

With this integration, every call Seth handles is logged in Gorgias as a ticket with the call summary, full transcript, and outcome and topic tags.

Calls Seth resolves log as closed tickets. Calls that need a person stay open, with the customer's details attached, so your team only works the ones that matter.

Agents get the full phone context inside Gorgias, with no tab switching and or re-asking customers what they already said.

Every call logs to Gorgias, but only the ones that need a person stay open. Calls Seth resolves close on their own, so your team's queue only shows what needs work.

Every ticket gets the call summary, full transcript, and outcome tags. When a call escalates, the customer's details come with it, so your team isn't starting over.

Seth answers calls 24/7 and logs them to Gorgias on its own. Connect it once and you're done. Logged calls don't add to your Gorgias bill unless your team replies.