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Why Choose Agentforce? | Salesforce CA
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Why Agentforce?

Agentforce is the only agentic platform that brings together everything your business needs to deploy AI that works. Grounded in your enterprise context, Agentforce operates within your business rules, engaging customers across every channel. See how it all comes together.

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You need more than a model for AI to do work reliably.

Agentforce turns raw intelligence into real work. A Large Language Model alone is not enough. AI requires many systems to make it accurate, secure, and capable of taking action in your business. Agentforce provides those missing systems so you dont have to build them to turn raw intelligence into real work.

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Ground agents in your enterprise context

Connect agents to the full context of your business to act with accuracy and confidence. With rich context and business logic at their core, agents can respond accurately, act reliably, and scale to the most complex enterprise use cases. Combined with Salesforce metadata, every action is informed, explainable, and aligned with your enterprise logic.

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Operate agents safely with governance you can trust

Agentforce is built on Salesforces secure and compliant foundation, ensuring every agent action is governed, observable, and aligned with enterprise policies. With security and compliance embedded at every layer, from reasoning and retrieval to action, Agentforce delivers accurate, governed outcomes enterprises can trust. Monitor, measure, and optimise every agents performance with real-time visibility.

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Control agent behaviour within your business rules

Build, manage, and optimise agents from a unified workspace. Configure reasoning, actions, and integrations all in one place. Deeply control agent logic, orchestration, and reasoning to deploy with confidence, knowing Agentforce is ready to deliver exceptional experiences.

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Connect agents across every channel

Tailor agents to reflect your unique brand voice across every channel Slack, web, mobile, and voice with seamless handoffs and collaboration. Deploy once and scale across channels to offer consistent experiences that feel natural and responsive.

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Get started with code samples from our agent library.

Use a collection of easy-to-digest code examples demonstrating Agentforce Script best practices. Each recipe shows you how to code a specific agent while adhering to best practices.

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Ready to take the next step with Agentforce?

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Build agents fast.

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Launch Agentforce with speed, confidence, and ROI you can measure.

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Tell us about your business needs, and well help you find answers.

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Agentforce FAQs

What makes Agentforce unique?

Agentforce empowers businesses with autonomous AI agents that operate independently, adapt to real-time data and seamlessly collaborate with human teams. Built on a low-code/no-code platform, Agentforce is adaptable to various industries and uses advanced AI capabilities to deliver accurate, efficient and creative solutions.

Is Agentforce secure?

Agentforce utilises Salesforce's robust security infrastructure, including the Einstein Trust Layer. This ensures data privacy and limits access to authorised personnel. Advanced security measures, like data encryption and strict access controls, further safeguard sensitive information.

Salesforce also conducts regular security audits and adheres to industry standards to maintain a high level of security for Agentforce and its users.

Do you need to know how to code to use Agentforce?

No, you don't need to know how to code to use Agentforce. It's designed with a low-code/no-code approach, making it accessible to users with varying technical backgrounds. With its user-friendly interface, you can build and customise AI agents without writing complex code. That gives you the power to quickly deploy agents and use AI to automate tasks and improve efficiency.

What are the practical applications of Agentforce?

There are so many ways you can use Agentforce to streamline operations, boost productivity and improve customer experiences. Some Agentforce use cases include:

  • Automating customer support
  • Simplifying sales processes
  • Generating marketing content
  • Optimising internal workflows

How much does Agentforce cost?

Agentforce for Service and Agentforce are now generally available. Agentforce for Service pricing starts at $2 USD per conversation; standard volume discounts apply.

What's the difference between Agentforce and Copilot/chatbots?

While copilots and chatbots are valuable tools, Agentforce offers a more advanced level of AI. It empowers agents with greater autonomy, enabling them to handle a wider range of tasks independently. With advanced AI capabilities, Agentforce agents can provide more accurate, efficient and creative solutions, ultimately delivering greater value to businesses. Learn more about the differences between AI agents vs. chatbots.

Is Agentforce fully integrated with Salesforce?

Agentforce is deeply integrated with the Headless 360 platform, allowing AI agents to seamlessly access and interact with data across various Salesforce applications. This integration enables agents to use customer data, trigger workflows and update records, making them a powerful tool within the Salesforce ecosystem.

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