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Manufacturing Partner & Channel Engagement Software | Salesforce CA
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A portal highlighting the percentage achieved to revenue goal. [A portal highlighting the percentage achieved to revenue goal.]

Simplify Channel Engagement

Strengthen channel partnerships through the ease of doing business with manufacturing engagement software. Leverage the #1 AI CRM for manufacturing to drive greater visibility, self-service engagement, and performance with channel, including dealers, distributors, and resellers. Giving access to inventory, warranty, and customer data removes friction, speeding up the ability to close sales and deliver service.

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These manufacturers use Salesforce to Simplify Their Channel Engagement

GE Appliances [GE Appliances]
Lippert [Lippert]

Deepen Channel Relationships for Greater Performance

DesiA portal for Badger partner highlighting News and Pilot Cockpit.gn, build and manage a winning partner programme. [DesiA portal for Badger partner highlighting News and Pilot Cockpit.gn, build and manage a winning partner programme.]

Design, build and manage a winning channel programme.

  • Provide transparency across your channel. Connect your channel with a secure process and an end to end solution with Partner Relationship Management for Manufacturing. A unified customer view improves productivity, predicts needs and provides better service across your business.
  • Accelerate time to value. Use prebuilt Channel Relationship Management templates for objects in Agentforce Manufacturing and for manufacturing business processes.
  • Maximise onboarding success and grow fast. Build a site. Attract new channels with easy forms. Speed up approvals and onboarding with role-based automation with Partner Relationship Management.
A dashboard for Rebate Management with an example of a shared system. [A dashboard for Rebate Management with an example of a shared system.]

Make selling faster and easier for channel.

  • Collaborate, contribute, and plan. Collaborate on sales agreements, contribute to forecasting metrics, and drive planning and S&OP precision with Agentforce Manufacturing for Sales.
  • Access visibility into product catalogues. Get a single source of truth for products, categories and catalogues, reducing fragmentation and ensuring extensibility at scale with Agentforce Manufacturing for Sales.
  • Capture orders with channel portals. Channels can configure, capture, and price orders and track status of order fulfilment with Partner Relationship Management for Manufacturing.
  • Drive channel behaviour through rebate and special pricing agreements. With Rebate Management, your business can efficiently build and scale incentive programmes, while also nurturing trusted channel relationships.
Enable faster and smarter partner service experiences. [Enable faster and smarter partner service experiences.]

Enable faster and smarter channel service experiences.

  • Re-imagine omni-channel service across dealers, distributors and customers. With Service Cloud, you can deploy digital service to personalise engagements and drive operational efficiencies across every channel via the Partner Relationship Management portal.
  • Streamline warranty claims capture. Develop programmes based on your business' unique needs and get visibility into the adjudication and settlement process with warranty claims capture and processing for channel with Manufacturing for Service.
  • Improve distributor margins with automated warranty claims. Help distributors protect their margins by automating the claims submission process, resulting in faster reimbursements.
Grow revenue with a unified view of inventory and incentives. [Grow revenue with a unified view of inventory and incentives.]

Grow revenue with a unified view of inventory and incentives.

  • Revenue-generating visibility. Combine inventory, pricing, and incentive data from, suppliers, and resellers into your CRM. See market inventory, respond to pricing changes quickly, and help sell faster.
  • Rebate control and customisation. Use rebate tools to incentivise smartly. Automate ship and debit, price protection, and volume or growth rebates. Control rebate timing, keep things transparent, build strong channel relationships, and protect your profits.
  • Automated management channels. Make it easy for channels to track deals, pricing changes, and incentives. Align quickly on deal or design registrations with automated workflows. Build trust with simple claim filing, POS data uploads, and rebate status checks.

Complete your Simplify Channel Experience solution with these related products.

Agentforce Manufacturing

Personalise customer experiences and optimise each campaign with data-first enterprise solutions for any channel and device.

Find out more

Partner Relationship Management

Help grow revenue by enhancing channel experiences, onboarding, and sales with AI insights on Salesforces integrated platform.

Find out more

Manufacturing Intelligence

Deliver actionable insights throughout the entire sales and revenue cycle.

Find out more

Channel Revenue Management

Optimise your channel sales and channel relationships with comprehensive revenue management tools.

Find out more

MuleSoft Anypoint Platform

Instantly connect a growing list of manufacturing applications and data with speed and scale.

Find out more

Revenue Cloud

A revenue management platform that helps automate the product-to-cash journey.

Find out more

B2B Commerce

Unlock self-service revenue channels, connect buyer touchpoints and launch personalised experiences.

Find out more
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Build the perfect Simplify Channel Engagement solution with our help.

Get in touch today and our experts will guide you through the process, step by step:

  • Choose the right Agentforce Manufacturing edition.
  • Add products/features needed, if not already included.
  • Customise the final result with apps, services, support.
Contact us

Learn new skills with free, guided learning on Trailhead.

Hit the ground running with manufacturing engagement tips, tricks, and best practices.

Simplify Partner Engagement: A Guide for Manufacturers [Simplify Partner Engagement: A Guide for Manufacturers]
Guide

Simplify Channel Engagement: A Guide for Manufacturers

Get the guide
Webinar - Powering Through Industry Pressures - speaker headshots [Webinar - Powering Through Industry Pressures - speaker headshots]
Webinar

Powering Through Industry Pressures with Agentforce Manufacturing & AI Agents

Watch now.
Smarter Savings for Manufacturers [Smarter Savings for Manufacturers]
Guide

Smarter Savings for Manufacturers

Get the guide
3 Ways to Improve Partner Engagement and Grow Sales in Manufacturing [3 Ways to Improve Partner Engagement and Grow Sales in Manufacturing]
Blog

3 Ways to Improve Channel Engagement and Grow Sales in Manufacturing

Read the blog
See all resources

Ready to take the next step with the worlds #1 Agentic CRM for Manufacturing?

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Start your trial.

Try Agentforce Manufacturing free for 30 days. No credit card, no installations.

Try for free
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Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.

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Watch Demo

Learn how Salesforce connects the value chain.

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Simplify Channel Engagement FAQ

What is the Salesforce Simplify Channel Engagement solution?

Manufacturing channel engagement software allows manufacturers to drive more business, loyalty, and dedication through the channel, and create data sharing and transparency with channels.. Manufacturers can also get closer to customers while not losing critical channel business, and deliver excellent customer experiences.

How can manufacturing channel engagement software solve these issues?

With manufacturing engagement software, manufacturers can simplify business process by providing dealers/distributors with seamless access to critical information and real-time capabilities that enable them to sell more with less friction.

Why is manufacturing channel engagement software important for my business?

Manufacturing channel engagement software connects your internal and external sales teams in real time, so channels can collaborate directly on sales records, easily track revenue, monitor special pricing agreements, manage your warranty lifecycle to increase visibility, and reduce revenue leakage.

What are the benefits of manufacturing channel engagement software for my business?

Channel engagement software helps manufacturers build a more effective and productive channel ecosystem.

My challenges are in ERP or back-office processes, how can Salesforce help?

Your channel teams need data that is unlocked from ERP and other systems, so they can have a 360-degree channel view, and make data actionable. Our manufacturing partner engagement software can help unify your data from all systems into a single view.

How can I get closer to my customers but not lose key channels?

Build, manage and analyse incentive programs within the CRM to drive channel sales and loyalty with Rebate Management and special pricing agreements.

What is manufacturing channel engagement and how can the right solution help?

Channel engagement focuses on building strong channel relationships. Channel engagement software can help with training and support, incentive management, warranty management, and performance tracking.

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