[ Web Proxy ]
URL:
Viewing: https://www.salesforce.com/ca/communications/order-management-system/ [Back]  [Original]
Telecom Order Management & Orchestration System | Salesforce CA
Skip to content
mobile menu open [mobile menu open]mobile menu close [mobile menu close]
Get started
Get started

Learn how automation, data and AI fuel efficiency.

Get the report
A dashboard with metrics related to order delivery, including order accuracy. [A dashboard with metrics related to order delivery, including order accuracy.]

Simplify Telecom Order Management

Automate the quote-to-activation process, minimize order fallout, and reduce process complexity with an order management system built for telecom.

Watch demo Read the article
[]
[]

Communications companies are optimizing order orchestration with Salesforce.

T-Mobile customer story [T-Mobile customer story]
Telecom Argentina customer story [Telecom Argentina customer story]
Telus customer story [Telus customer story]
KPN customer story [KPN customer story]

Transform your relationships with customers by orchestrating orders perfectly every time.

Deliver seamless omni-channel experiences, including self service, which are critical to turning prospects into customers and reducing churn with a telecom-specific order management system.

Communications Cloud

Supercharge your Customer 360 with Communications Cloud's industry-specific features.

Watch Demo

Communications Cloud

Simplify the mission critical middle office with Communications Cloud. A purpose-built product for communications service providers, it includes applications, integrations, and a data model. Best of all, it's built on the power of the world's #1 AI CRM.

A portal with a customer chat that has a case number and Einstein alerts. [A portal with a customer chat that has a case number and Einstein alerts.]

Industry Configure-Price-Quote (CPQ))

Take the worry out of pricing and quoting with a CPQ engine that supports attribute-based pricing and complex contracts. Eligibility, qualification, availability rules, and context-sensitive pricing ensure products are correctly configured, compatible, and delivered at the right price for each customer. Our CPQ is certified by TM Forum for both SID and eTOM.

A Product Designer page with business internet essentials console that offers a unified customer experience. [A Product Designer page with business internet essentials console that offers a unified customer experience.]

Enterprise Product Catalog

Make it easy for product designers and administrators to easily build and deploy workflows, integrations, and experiences across channels Quickly adapt to every market fluctuation with a catalog-driven approach, making it easy for service providers to design and launch new offers and services

A dashboard for Product Designer with specifications of a product. [A dashboard for Product Designer with specifications of a product.]
A portal with a customer chat that has a case number and Einstein alerts. [A portal with a customer chat that has a case number and Einstein alerts.]
A Product Designer page with business internet essentials console that offers a unified customer experience. [A Product Designer page with business internet essentials console that offers a unified customer experience.]
A dashboard for Product Designer with specifications of a product. [A dashboard for Product Designer with specifications of a product.]

Automate and simplify the quote-to-activation process.

Field Service for Communications

Onboard new subscribers faster and increase dispatchers' productivity. Organize agents by availability and skill to identify the ideal candidates for each appointment. Keep everyone on track with a mobile app that delivers the precise information necessary to improve first-time fix rates.

A field service console showing candidates and a notification for new appointment. [A field service console showing candidates and a notification for new appointment.]

Predictive Order Fulfillment Date & Order Delay

Take the guess work out of order fulfillment and manage customer expectations with visualization tools that track orders as they move through the various business milestones giving you increased transparency to reduce revenue loss.

A customer dashboard with details about order fulfillment and order delay [A customer dashboard with details about order fulfillment and order delay]

Einstein Bots

Deflect cases and resolve issues faster with intelligent chatbots. Get started quickly with an intuitive point-and-click interface that lets you build and launch bots in minutes. Automate routine requests, guide customers through next steps, or route them to the right agent.

A customer self service account portal at Quadstar and Einstein bot guiding through common tasks. [A customer self service account portal at Quadstar and Einstein bot guiding through common tasks.]
A field service console showing candidates and a notification for new appointment. [A field service console showing candidates and a notification for new appointment.]
A customer dashboard with details about order fulfillment and order delay [A customer dashboard with details about order fulfillment and order delay]
A customer self service account portal at Quadstar and Einstein bot guiding through common tasks. [A customer self service account portal at Quadstar and Einstein bot guiding through common tasks.]
[]

Slack

Swarm with stakeholders, vendors, partners, and customers.

Improve service team productivity with case swarming in Slack. Instantly collaborate to solve cases, address incidents, and complete field service requests faster. Save time by capturing learnings into knowledge articles in Slack, which can then be edited and published in Salesforce. Get a complete view of your swarming metrics with out-of-the-box reports and dashboards.

Learn more

Fulfill orders perfectly with these additional Customer 360 products.

Service Cloud

Deliver personalized support at scale and transform how service teams deliver value to customers.

Learn more

Communications Cloud

Run your communications business smarter, faster, and more efficiently with Communications Cloud.

Learn more

Slack

Slack brings conversations, collaboration, and automation together with the #1 AI, at the workplace.

Learn more

Data 360

Empower teams to engage customers at every touchpoint with relevant insights and contextual data.

Learn more

Field Service Cloud

Power the future of field service with the #1 AI platform for field service, built on the Headless 360 platform.

Learn more
See all resources
A woman on a laptop talking to a man about Communications Cloud, a CRM for the telecom industry. [A woman on a laptop talking to a man about Communications Cloud, a CRM for the telecom industry.]
Build the perfect telecom solution with our help.

Get in touch today and our experts will guide you through the process, step by step:

  • Choose the right Communications Cloud edition
  • Add products/features needed, if not already included
  • Customise the final results with apps, service, support
Find out more
Arkaitz Jauregui Cremers, VP, Customer Operations, KPN [Arkaitz Jauregui Cremers, VP, Customer Operations, KPN]

With Salesforce, our team is happier and more productive, customers are more satisfied, and were smashing our targets. Im excited to see what comes next.

Arkaitz Jauregui Cremers
VP, Customer Operations, KPN
Read the story

Get the most out of your telecom Order Management with thousands of partner apps and experts.

Slalom [Slalom]
TCS [TCS]
Prodapt [Prodapt]
Capgemini [Capgemini]
IBM [IBM]
Deloitte Digital [Deloitte Digital]

Learn how to fulfill the perfect order with Salesforce for Communications.

Ready to take the next step with the worlds #1 Agentic CRM for communications?

screen.svg [screen.svg]

Start your trial.

Try Communications Cloud free for 30 days. No credit card, no installations.

Try for free
play.svg [play.svg]

Watch a demo.

Learn how Communications Cloud powers customers success.

Watch now
call.svg [call.svg]

Talk to an expert.

Ready to transform your communications business?

Request a call

Telecom Order Management FAQ

What is Order Management in telecom?

In the telecommunications industry, Order Management is the process of fulfilling customer orders for goods & services. This process involves taking the order, validating it, provisioning the service, and tracking the order until it is fulfilled. Effective order management is crucial for ensuring that customers receive their services on time and accurately.

How does configure, price, quote (CPQ) engine help telecom Order Management system?

A configure, price, quote (CPQ) engine that supports attribute-based pricing and highly complex contracts helps ensure that the quoted solution is right for your customer. Advanced order-capture and guided selling capabilities offer best-fit products and services to customers across different businesses.

How can service providers optimize their order orchestration?

Industries Order Management controls the interactions with third-party fulfillment systems, such as billing, shipping, workforce management, and inventory, and dynamically generates, sequences, and monitors tasks in the orchestration plan. Fulfillment system interaction logic can be configured using a next-generation Extract, Transform, and Load workbench. It is supported by the ability to customize fulfillment system interaction logic at a much deeper level, if needed, via Salesforce APEX. Industries Order Management also supports asynchronous and synchronous fulfillment system interactions for long-running orders.

How can service providers incorporate automation in their Order Management system?

Telecom Order Management system helps support manual tasks within the workflow thats human interaction dependent. This includes the ability to automatically route tasks to specific users for handling, guided manual task resolution, as well as bulk task re-assignment and completion functions.

Web Proxy Viewer  |  New URL  |  Original Page