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Best Pharma CRM Software | Salesforce CA
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Connect teams from research to remedy with Agentforce.

Connect everyone in the pharma ecosystem with automation. Break data silos and deliver curated, therapy-specific support programs from clinical to commercial with purpose-built pharma software.

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These pharma companies are transforming the industry with Salesforce.

Roche on Salesforce+ [Roche on Salesforce+]
Pfizer white paper [Pfizer white paper]
Janssen customer story [Janssen customer story]
Moderna customer story [Moderna customer story]
NMDP Logo [NMDP Logo]
sanofi logo [sanofi logo]
Amgen logo [Amgen logo]
bayer logo [bayer logo]
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Kite logo [Kite logo]

Promote personalized engagement while accelerating research and development.

Enhance patient services.

Boost productivity and lower costs by bringing your team closer to patients.

Watch demo Try for free

Get patients on therapy faster.

Increase productivity with automated electronic verification of care program enrollee benefits and create trusted relationships through personalized interactions.

A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage. [A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.]

Collaborate to improve outcomes.

Connect teams to improve productivity and efficiency as you ensure compliance with trusted and advanced integrations.

A dashboard outlining new insulin treatment program with patient data and care plan. [A dashboard outlining new insulin treatment program with patient data and care plan.]

Make data-driven improvements and drive cross-team efficiencies.

Find new opportunities to make program improvements with valuable patient insights.

A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage. [A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.]
A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage. [A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.]
A dashboard outlining new insulin treatment program with patient data and care plan. [A dashboard outlining new insulin treatment program with patient data and care plan.]
A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage. [A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.]

Accelerate clinical trials.

Enable faster innovation by connecting trial teams, patients, and clinical data on a single digital platform.

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Recruit and keep more patients.

Enroll eligible candidates faster with powerful recruitment tools and personalized messages that prevent attrition.

A participant management dashboard that shows patient details and an email notification of them having cleared the screening. [A participant management dashboard that shows patient details and an email notification of them having cleared the screening.]

Identify and activate the right sites.

Ensure successful studies with site management from onboarding to trial completion.

A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard. [A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard.]

Gain a complete view of your trial.

Collaborate through every phase of clinical development on a regulation-compliant platform.

A dashboard showing the complete details of a clinical study. [A dashboard showing the complete details of a clinical study.]
A participant management dashboard that shows patient details and an email notification of them having cleared the screening. [A participant management dashboard that shows patient details and an email notification of them having cleared the screening.]
A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard. [A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard.]
A dashboard showing the complete details of a clinical study. [A dashboard showing the complete details of a clinical study.]

Optimize HCP engagement.*

Streamline engagement with healthcare professionals through intelligence-driven experiences.

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Streamline medical inquiry management.

Maximize medical team productivity with providers and KOLs.

A dashboard that shows engagement and suggests the next best message. [A dashboard that shows engagement and suggests the next best message.]

Build relationships with healthcare providers.

Connect sales, marketing, and prescribing behavior into a unified view to drive dynamic, personalized engagement.

A portal showing an autogenerated answer about CAR T-cell therapy. [A portal showing an autogenerated answer about CAR T-cell therapy.]

Enable self-service, on-demand.

Package important information in a personalized portal with assistive agents and AI-curated promotional and scientific content.

A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions. [A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions.]
A dashboard that shows engagement and suggests the next best message. [A dashboard that shows engagement and suggests the next best message.]
A portal showing an autogenerated answer about CAR T-cell therapy. [A portal showing an autogenerated answer about CAR T-cell therapy.]
A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions. [A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions.]

Scale advanced therapies.

Streamline cell and gene therapy processes to improve outcomes and lower costs.

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Automate therapy orchestration at scale.

Reduce expensive errors in multi-step scheduling, respecting lead time and available capacity among various sites and treatments.

A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion. [A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion.]

Support patient safety and compliance needs.

Maintain full visibility of custody chains in line with protocols, from sampling through administration, on a connected platform.

UI of the chain of custody report and a slack notification about advanced therapy management. [UI of the chain of custody report and a slack notification about advanced therapy management.]

Activate an intelligent command center.

Unify systems across partners, patients, and procedures to proactively identify bottlenecks and actionable next steps in real-time.

A slack UI showcasing a patient's report from the life science cloud app. [A slack UI showcasing a patient's report from the life science cloud app.]
A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion. [A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion.]
UI of the chain of custody report and a slack notification about advanced therapy management. [UI of the chain of custody report and a slack notification about advanced therapy management.]
A slack UI showcasing a patient's report from the life science cloud app. [A slack UI showcasing a patient's report from the life science cloud app.]

* Life Sciences Cloud for Customer Engagement sandboxes will be available in September 2025 for contracted customers and generally available in October 2025. Many commercial features are generally available today.

Build your pharma solution with the following Salesforce products:

Build your pharma solution with the following Salesforce products:

Life Sciences Cloud

Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency.

Learn more

Data 360

Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.

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Einstein AI

Create customizable, predictive, and generative AI experiences to fit all your business needs safely.

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Analytics

Help your entire team find important answers and start making data-driven decisions.

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Marketing Cloud

Create customizable, predictive, and generative AI experiences to fit all your business needs safely.

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Slack

Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.

Learn more

Commerce Cloud

Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint.

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Health Cloud

Connect data and teams, automate processes, and personalize engagement on a single, intelligent platform to improve outcomes.

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MuleSoft

Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.

Learn more

Learn new skills with free, guided learning on Trailhead.

Keep up with the latest healthcare trends, insights, and conversations.

Harvard Business Review logo with purple background and illustrative buuterflies [Harvard Business Review logo with purple background and illustrative buuterflies]
Report

Connecting Patients to Therapies and Devices Faster with AI

Get the report
Case study: Novartis [Case study: Novartis]
Report

Grounded in Data: One Connected Platform for Improved Patient Engagement

Read now
The Pharma Technology Playbook [The Pharma Technology Playbook]
Guide

The Pharma Technology Playbook

Get the guide
Design next-gen clinical trials with data and AI [Design next-gen clinical trials with data and AI]
Article

Design next-gen clinical trials with data and AI

Read the article
See all resources

Ready to take the next step with the #1 Agentic CRM?

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Start your trial.

Try Life Sciences Cloud free for 30 days. No credit card. No installations.

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Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.

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Learn how Salesforce empowers healthier connections.

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Pharma CRM FAQ

What is Life Sciences Cloud?

Life Sciences Cloud helps pharmaceutical organizations accelerate the path from research to commercialization. This trusted intelligent engagement platform empowers pharma teams with patient and HCP insights, personalized engagement, and program support.

What are the benefits of CRMs in pharma?

Life Sciences Cloud enables pharma to leverage out-of-the-box AI-powered capabilities that make it easier to engage patients, offer support services, and coordinate stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners all from a single platform.

How do I choose the right pharma software for my business?

When choosing the right pharma management software, prioritize a future-proof and scalable platform for global reach and future growth. Opt for flexible solutions with built-in tools for rapid innovation. Consider TCO (uptime, features, support, integrations) for optimal value.

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