[ Web Proxy ]
URL:
Viewing: https://www.salesforce.com/ca/nonprofit/program-management-software/ [Back]  [Original]
Programme and Outcome Management for Nonprofits | Salesforce CA
Skip to content
mobile menu open [mobile menu open]mobile menu close [mobile menu close]
Get started
Get started

Move from fragmented service delivery to a person-centred gateway to care.

Sign up to watch
Programme and Outcome Management Dashboard [Programme and Outcome Management Dashboard]

Programme and Outcome Management

Unify your nonprofit programme management, delivery and evaluation with tools you and your programme participants can trust. Make strategic decisions on what is and isn't working so you can maximise impact.

Watch Demo Get 7 Ways to Maximise Impact e-book
[]
[]

Leading nonprofits measure outcomes to deliver more impactful programmes and services.

Big Brothers Big Sisters of America [Big Brothers Big Sisters of America]
Pacific Clinics [Pacific Clinics]
Noise Solution [Noise Solution]
YMCA of Delaware [YMCA of Delaware]
Christians against poverty logo [Christians against poverty logo]

Create the greatest impact possible.

Unlock your organisation's potential with insights to deepen programmatic impact. Meet your goals with confidence by investing in what is and isn't working, using data you can trust.

Simplify planning, managing and delivering your programmes.

Programmes and Services

Reduce programme complexity and capacity with Nonprofit Cloud. Know when you're not on track toward meeting programme goals. Save time by streamlining attendance, service and participant tracking.

An action plan dashboard for youth training programme planning. [An action plan dashboard for youth training programme planning.]

Service Delivery

Gain a holistic view of interactions to understand which participants have urgent needs and should be prioritised. Deliver wraparound care by making it easier to share information with external partners.

A holistic programme management dashboard containing alerts, participation and overview. [A holistic programme management dashboard containing alerts, participation and overview.]

Service Schedules and Sessions

Schedule individual service sessions and enrol participants in bulk, saving hundreds of staff hours in preparation for service delivery.

Desktop and mobile view of attendance summary portal. [Desktop and mobile view of attendance summary portal.]

Programme Participant Self-Service

Improve the participant and volunteer experience with a secure, self-service portal with Experience Cloud. Give participants and clients faster access to care by allowing them to directly enrol in programmes and services.

A look at a self-service client portal. [A look at a self-service client portal.]
An action plan dashboard for youth training programme planning. [An action plan dashboard for youth training programme planning.]
A holistic programme management dashboard containing alerts, participation and overview. [A holistic programme management dashboard containing alerts, participation and overview.]
Desktop and mobile view of attendance summary portal. [Desktop and mobile view of attendance summary portal.]
A look at a self-service client portal. [A look at a self-service client portal.]

Deliver personalised services.

Case Management

Build personalised case plans based on a programme participant or client's individual needs, no matter the size of your case load. Work at scale with a guided intake process, manage inbound and outbound referrals, assign an entire case team and assess a client's progress at multiple intervals.

Case Management dashboard containing client details and status. [Case Management dashboard containing client details and status.]

Case Plans and Notes

Save time and improve consistency by creating case plans from reusable templates. Personalise plans to meet your participants unique needs. Track tasks, checklists and milestones and capture HIPPA-compliant case notes. Then, view notes in chronological order to get up to speed on a client's history.

Case management dashboard containing case plan for the participant. [Case management dashboard containing case plan for the participant.]

Intake and Referrals

Get clients the right support quickly with a guided flow from referral to intake to program enrolment.

Referrals dashboard containing new intake details. [Referrals dashboard containing new intake details.]

Participant Profiles and Dynamic Assessments

Gain a holistic understanding of a participants journey through a unified profile, visual timelines and dynamic assessments showing progress before and after various engagements.

An internal staff view into how you set-up a programme participant's programme enrolments. [An internal staff view into how you set-up a programme participant's programme enrolments.]
Case Management dashboard containing client details and status. [Case Management dashboard containing client details and status.]
Case management dashboard containing case plan for the participant. [Case management dashboard containing case plan for the participant.]
Referrals dashboard containing new intake details. [Referrals dashboard containing new intake details.]
An internal staff view into how you set-up a programme participant's programme enrolments. [An internal staff view into how you set-up a programme participant's programme enrolments.]

Ensure stronger outcomes by investing in what works.

Outcomes Management

Track desired outcomes and efforts that move the needle. Use Outcome Activities to connect programmes or benefits that contribute to the desired end goal.

A dashboard to view open indicator performance. [A dashboard to view open indicator performance.]

Indicators

Consistently measure your impact by building your library of indicators. Connect them to multiple outcomes or programmes to measure different aspects of your work. Use time-bound performance periods to track a programme's starting point and end goal when measuring your efforts.

Dashboard containing indicator performance details. [Dashboard containing indicator performance details.]

Outcomes Home Page

Pivot from what's not working. Get a quick summary view to understand if your indicators are on target, see recent results, manage assessments and more.

A dashboard to manage outcomes. [A dashboard to manage outcomes.]
A dashboard to view open indicator performance. [A dashboard to view open indicator performance.]
Dashboard containing indicator performance details. [Dashboard containing indicator performance details.]
A dashboard to manage outcomes. [A dashboard to manage outcomes.]

Complete your Programme and Outcome Management solution with products from across Salesforce.

Data 360

Activate your data across Salesforce applications. Empower teams to engage stakeholders at every touchpoint, with relevant insights and contextual data in the flow of work.

Contact us

Service Cloud

Transform how you deliver value across every touchpoint - from stakeholder experience to engagement, processes, automation and support. Reduce costs and maximise efficiency.

Contact us

Tableau

Do more with your data with scalable insights from Tableau, the leading AI-powered analytics platform.

Contact us

MuleSoft

Create connected experiences faster with the worlds #1 trusted integration platform.

Contact us

Slack

Bring your people, knowledge and favourite apps together, right where you are working. Speed up processes and deliver big results with automation, trusted AI and transparent teamwork.

Contact us

Omnistudio

Build guided, hyper personalised digital experiences with low code.

Learn more
View nonprofit pricing
Learn more about trusted AI [Learn more about trusted AI]

Build the perfect Programme and Outcome Management solution with our help.

Get in touch today and our experts will guide you through the process, step by step:

  • Choose the right Nonprofit Cloud edition.
  • Add products/services needed, if not already included.
  • Customise the final result with apps, services and support.
Contact us View detailed pricing
A dashboard to compose Einstein sales emails. [A dashboard to compose Einstein sales emails.]

Get trusted AI for nonprofits.

Salesforce delivers trusted, extensible AI built into the fabric of our nonprofit CRM platform. Use our AI to create customisable, predictive and generative AI experiences to fit all your organisational needs, safely. Bring conversational AI to any workflow, user and department with Einstein.

Find out more

Learn new skills with free, guided learning on Trailhead.

Hit the ground running with programme and outcome management tips, tricks and best practices.

Salesforce Webinar [Salesforce Webinar]
Webinar

The Programme Team's Toolkit to Scale Impact: Nonprofit Cloud and AI Agents

Watch the webinar
The Nonprofit Cloud Case Management Strategy and Process Guide [The Nonprofit Cloud Case Management Strategy and Process Guide]
Guide

The Nonprofit Case Management Strategy and Process Guide

Get the guide
Amplify Your Work and Mission with AI [Amplify Your Work and Mission with AI]
Guide

Nonprofit AI Agents: A Beginner's Guide

Get the guide
Introduction to Outcome Management [Introduction to Outcome Management]
Video

Introduction to Outcome Management

Watch the video

Ready to take the next step with the worlds #1 Agentic CRM for nonprofit?

screen.svg [screen.svg]

Start your trial.

Try Nonprofit Cloud free for 30 days. No credit card, no installations.

Try for free
call.svg [call.svg]

Talk to an expert.

Tell us a bit more so the right person can keep in touch faster.
Request a call

Programme and Outcome Management FAQs

What is programme and outcome management software?

Programme and outcome management software helps programme managers, service providers, case workers and others set up programmes and services so data is connected.

How can program and outcome management software help drive greater impact?

Managing programmes with spreadsheets or multiple systems prevents deep understanding of what's working or not. Centralising programmes and services in a unified view means you can identify what is driving progress and create greater outcomes by gleaning insights across the entire programme lifecycle.

How do I choose the right Nonprofit case management software?

When looking at options, identify systems that are flexible to meet the unique needs of your programmes. Decide on the data and information you want to capture and KPIs you want to report on. Be able to automate repetitive manual processes, supporting staff capacity to focus on higher value projects.

What is the cost of Salesforce solutions for programme and outcome management?

There are several options available for Nonprofit to get started with Salesforce solutions. The Power of Us Programme gives eligible Nonprofit the first 10 subscriptions free. Visit our pricing page for more information.

Web Proxy Viewer  |  New URL  |  Original Page