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Best Automotive Cloud CRM by Salesforce | Salesforce

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Agentforce Automotive

Automotive Cloud

Transform your driver, partner, and employee experience with Automotive Cloud, the purpose-built AI CRM platform that unites driver and vehicle data, delivers immersive experiences, and frees your employees to focus on what matters most with AI agents.

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Product Innovation

  • Summer '26 Release
  • Summer '26 Release Demo
  • Spring '26 Release

Summer '26 release

Explore the Summer '26 release and discover how Agentforce is transforming automotive operations. Resolve warranty claims faster with an AI Warranty Concierge, help dealers close more deals with an AI Sales Concierge that builds quotes in seconds, and retain customers longer with proactive lease extension management. Automate banking service requests and refunds to reduce cost to serve, and unlock deeper insights across your business with Tableau Next analytics.

What can you do with Automotive Cloud?

Empower your customer-facing teams with the worlds #1 Agentic CRM, built for automotive.

Unite driver and vehicle information in one platform

Unify sales and service interactions

See every driver touchpoint in one platform, and proactively engage to resolve issues fast with alerts, recommendations, and key service milestones.

Manage leases, warranties, and claims

Automate warranty programs, manage claims and payouts, and see available services or subscriptions to drive upsells or improve the customer experience.

Surprise and delight at every touchpoint

Empower every Automotive partner with secure access to the same data so that every customer touchpoint feels seamless and on-brand.

Deliver captivating experiences beyond the first purchase

Build lasting customer relationships

Create innovative customer experiences that differentiate your business, drive brand loyalty, and expand your reach.

Use contextually relevant data

Dynamically update driver profiles as they interact with related businesses and their vehicles online, so your teams are always using the most up-to-date information.

Power immersive experiences

Dynamically update driver profiles as they interact with related businesses and their vehicles online, so your teams are always using the most up-to-date information.

Turn data into action with the help of AI and automation

Empower your teams

Get out-of-the-box alerts, recommendations, and insights built directly into Automotive Cloud, so customer-facing teams can take action fast.

Improve business productivity

Use purpose-built workflows, prebuilt visualizations, and ready-to-go AI, embedded directly into the flow of work.

Innovate faster

Reduce time to market with a single, customizable platform, so youre free to focus on building value-add offerings.

Automotive Cloud Pricing

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Enterprise

An out-of-the-box automotive CRM, built on Sales Cloud and Service Cloud.
$ 350
USD/User/Month
(Billed annually)
  • Automotive Apps and Features
  • Advanced Platform Customization
  • Sales Cloud and Service Cloud

Unlimited

Unlimited power and support for automotive, built on Sales Cloud and Service Cloud.
$ 525
USD/User/Month
(Billed annually)
  • Automotive Apps and Features
  • Unlimited Platform Customization
  • Sales Cloud and Service Cloud

Automotive Cloud Agentforce 1 Service

Get the best of Salesforce for automotive service use cases.
$ 750
USD/User/Month
(Billed annually)
  • Automotive Cloud Unlimited Edition
  • Einstein for Automotive Cloud
  • Data Cloud for Automotive

Automotive Cloud Agentforce 1 Sales

Get the best of Salesforce for automotive sales use cases.
$ 750
USD/User/Month
(Billed annually)
  • Automotive Cloud Unlimited Edition
  • Einstein for Automotive Cloud
  • Data Cloud for Automotive

Salesforce helps us understand our customers needs even better. We know their purchasing history and we can anticipate what the customer is looking for. Thats the power of the technology that were working on together.

Ola Kllenius
CEO, Mercedes-Benz

With Automotive Cloud, we will be able to increase the competitive advantage for our entire mobility ecosystem by connecting customer data and vehicle management together within the same platform.

Antonio Rodrguez Lpez
Chief Strategy and Transformation Officer, astara

Hit the ground running with automotive tips, tricks, and best practices

Report

Trends in Automotive

Article

Merging Driver and Vehicle Data for a New Automotive Experience

Webinar

New Automotive Innovations for Connected Vehicles and Captive Finance

Guide

Smarter Savings for Automotive

Ready to take the next step withthe #1 Agentic CRM for the automotive industry?

Start your trial.

Try Automotive Cloud free for 30 days. No credit card. No installations.

Talk to an expert.

Tell us a bit more so the right person can reach out faster.

Watch a demo.

Get the latest research, industry insights, and product news delivered straight to your inbox.

Salesforce Automotive Cloud FAQ

What is Salesforce Automotive Cloud?

Automotive Cloud is the #1 AI CRM, built for Automotive OEMs, retailers, dealers, and captives. Automotive Cloud helps Automotive companies by providing a unified portal to sales and service interactions, access to contextually relevant data, and immersive driver experiences.

What types of businesses use Salesforce Automotive Cloud?

Automotive Cloud empowers Automotive companies, such as original equipment manufacturers (OEMs), retailers and dealers, captive finance organizations, and extended Automotive ecosystem partners to transform the experience of their customers and partners.

What are the benefits of Automotive Cloud?

Automotive Cloud helps automotive organizations get 360-degree visibility into customers and vehicles, build a robust sales pipeline, intelligently manage their product portfolio, deliver meaningful service experiences, and nurture relationships with stakeholders in the Automotive ecosystem.

How do I get started with Automotive Cloud?

To get started with Automotive Cloud, sign up for a free trial account. New customers can purchase Automotive Cloud to access its automotive CRM features. Existing Salesforce customers can simply add Automotive features to their existing Salesforce orgs by purchasing Automotive Cloud licenses.

How much does Automotive Cloud cost?

There is an Automotive Cloud edition for every Automotive business, no matter its size or goals. Visit our pricing page to view prices.


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