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A cart with products in the wholesale sales console and a dashboard containing a bubble chart for the likelihood of fault. [A cart with products in the wholesale sales console and a dashboard containing a bubble chart for the likelihood of fault.]

Simplify wholesale transactions

Reduce the complications when buying or selling network services with another service provider. Now you can create and manage your product portfolio and simplify your inter-carrier wholesale transactions using AI agents and industry-standard APIs on the worlds #1 AI CRM for communications.

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Communications wholesale companies boost business efficiency with Salesforce.

Lumen logo [Lumen logo]
Sparkle logo [Sparkle logo]
Eurofiber logo [Eurofiber logo]
Deutsche Telekom Global Carrier logo [Deutsche Telekom Global Carrier logo]

Streamline wholesale operations.

Simplify new product introduction with industry-specific tools and agents. Streamline quoting products and services from multiple partners using industry-standard APIs. Accelerate order delivery and service with an integrated, extensible solution in our cloud-based BSS powered by Agentforce.

Simplify new product introduction for product managers.

Communications Cloud

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Enterprise Product Catalog (EPC)

Design, test, launch, decompose, orchestrate, and manage products and offers from an enterprise-grade product catalog built for both commercial and technical products. Increase operational efficiency by integrating with third-party product catalogs, BSS, and OSS. Simplify catalog entity versioning and lifecycle management. Salesforce EPC is a certified TM Forum Information Framework (SID) product.

A detailed structure highlighting the product, its specifications, and associated product specifications. [A detailed structure highlighting the product, its specifications, and associated product specifications.]

Product Designer

Manage all aspects of your catalog offerings in a single system. Quickly define product definitions, pricing, and structure. Seamlessly align both commercial and technical products and define metadata components used to create templates and offersall without writing a single line of code.

Details of the product containing additional properties and JSON attributes. [Details of the product containing additional properties and JSON attributes. ]

Pricing Designer

Make it easier for your pricing design users to focus only on the features they need. Create and maintain product pricing, promotions, associated pricing rules, and related pricing metadata with the next generation pricing designer.

Pricing and promotion attributes of a product. [Pricing and promotion attributes of a product. ]
A detailed structure highlighting the product, its specifications, and associated product specifications. [A detailed structure highlighting the product, its specifications, and associated product specifications.]
Details of the product containing additional properties and JSON attributes. [Details of the product containing additional properties and JSON attributes. ]
Pricing and promotion attributes of a product. [Pricing and promotion attributes of a product. ]

Streamline quoting and contracting for sales teams.

Communications Cloud

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Industries Configure-Price-Quote (CPQ)*

Ease pricing and quoting woes with a CPQ engine for attribute-based pricing and highly complex contracts. Order-capture and guided selling capabilities offer best-fit products and services. Eligibility, qualification, availability rules, and context-sensitive pricing ensure that products are correctly configured, compatible, and delivered at the right price.
*Certified by TM Forum for both SID and eTOM.

A list of products added to the cart. [A list of products added to the cart. ]

Enterprise Sales Management

Improve sales operations efficiencies with a unified large-transaction selling experience like Guided Flows. Improve efficiencies with user interface (UI) components, data models, business processes, product models, and application logic that support enterprise-level quotes. Decrease quote and order handle time with rapid attribute configuration.

A summary of enterprise quotes. [A summary of enterprise quotes. ]

Contract Lifecycle Management

Manage the entire life cycle of contracts associated with opportunities, orders, quotes or other Salesforce custom objects. CLM integrates contract creation with the sales process, which means contracts are carried forward through the different stages of a sale from opportunity to quote to order.

A status portal for contract documents. [A status portal for contract documents.]

Quoting Agent

An interactive AI agent that helps sales representatives instantly build accurate and complex budgetary quotes. Agentforce aggregates customer history, usage, servicability, and eligibility with enterprise business rules to generate complex multi-site quotes in real time.

Professional using Agentforce AI chat to build a network services quote for SD-WAN and DIA sites. [Professional using Agentforce AI chat to build a network services quote for SD-WAN and DIA sites.]
A list of products added to the cart. [A list of products added to the cart. ]
A summary of enterprise quotes. [A summary of enterprise quotes. ]
A status portal for contract documents. [A status portal for contract documents.]
Professional using Agentforce AI chat to build a network services quote for SD-WAN and DIA sites. [Professional using Agentforce AI chat to build a network services quote for SD-WAN and DIA sites.]

Manage orders, predict order fallout, and easily integrate downstream systems.

Salesforce for Communications

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Order Management

Get real-time visibility into the order delivery and fulfillment process. Preempt delays and order fallouts by prioritizing attention to at-risk orders. AI-suggested rectifications help fallout managers take actions quickly. With OM, you can change an order, even after the order has reached the point of no return. OM is certified for both TM Forum SID and eTOM and is certified for use with TM Forum Open APIs. For wholesale implementations, east-west orders to other carriers can be implemented using MEF LSO Sonata APIs.

A list of source orders and fulfilment requests. [A list of source orders and fulfilment requests.]

Fallout Management and Delay Predictions

Stop revenue leakage by monitoring the fallout of orders and identify those that require immediate attention. View the number of orders in each milestone and the jeopardy distribution details of the tasks across all orders. Filters show order delay predictions and top three predictors for each range of predicted order delay.

Fallout Management and Delay Predictions [Fallout Management and Delay Predictions]

Integrate Disparate Systems

Having data and processes in different systems slows business down. With MuleSoft for Communications, you can empower the business to enable integrations in Salesforce that developers can customize using the MuleSoft Anypoint Platform. Streamline service and order operations with TM Forum integrations directly in Communications Cloud

A bubble chart explaining which orders are likely to fall out. [A bubble chart explaining which orders are likely to fall out. ]
A list of source orders and fulfilment requests. [A list of source orders and fulfilment requests.]
Fallout Management and Delay Predictions [Fallout Management and Delay Predictions]
A bubble chart explaining which orders are likely to fall out. [A bubble chart explaining which orders are likely to fall out. ]

Streamline your wholesale operations with these products from across the Customer 360.

Communications Cloud

Run your communications business smarter, faster, and more efficiently with Communications Cloud.

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MuleSoft

MuleSofts unified platform provides you with connected experiences, products, and services.

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Sales Cloud

Empower sales teams with data from any source and trusted AI for sellers, employees, and partners.

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Omnistudio

Build guided, hyper personalized digital experiences with low code.

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A woman on a laptop talking to a man about Communications Cloud, a CRM for the telecom industry. [A woman on a laptop talking to a man about Communications Cloud, a CRM for the telecom industry.]
Build the perfect telecom solution with our help.

Get in touch today and our experts will guide you through the process, step by step:

  • Choose the right Communications Cloud edition
  • Add products/features needed, if not already included
  • Customize the final results with apps, service, support
Learn more
Gigapower logo [Gigapower logo]

We partnered with Prodapt & Salesforce to go-to-market quickly, on an agile cloud platform with a compelling digital experience, and a managed service well aligned with our needs as a wholesale FiberCo.

Amy Wheelus
CTIO, Gigapower

Get started faster with Salesforce for Communications partners.

Enxoo logo [Enxoo logo]
Docusign logo [Docusign logo]
Prodapt logo [Prodapt logo]
Infosys logo [Infosys logo]
IBM logo [IBM logo]
Deloitte logo [Deloitte logo]

Learn new skills with free, guided learning on Trailhead.

Keep up with the latest communications trends, insights, and innovations

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Learn the latest telecom sales trends

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Hear how Lumen is optimizing sales with Agentforce

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Communications wholesale FAQ

What is the Communications wholesale solution?

Salesforce's communications wholesale solution includes capabilities from Communications Cloud and the Einstein 1 Platform that enable businesses to drive revenue growth by simplifying new product introduction, streamlining quoting from multiple partners and accelerating order delivery.

Why is the Communications wholesales solution important for my business?

The telcom wholesale solution enables business to quickly grow their wholesale business by streamlining the sales process on a single, flexible platform. Telecom wholesale businesses have full visibility across all revenue channels and partners, and can integrate this solution across BSS and OSS.

Is Communications Cloud compatible or certified with industry standards?

Yes, Communications Cloud components are certified by TM Forum and compatible with MEF LSO Sonata. Salesforce continues to invest in its compatability, integrations and certifications with TM Forum and MEF in each of our 3x yearly releases. To learn more, visit Communications Cloud.

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