[ Web Proxy ]
URL:
Viewing: https://www.salesforce.com/government/ [Back]  [Original]
Best Software & CRM for Government | Salesforce
Skip to content
mobile menu open [mobile menu open]mobile menu close [mobile menu close]
Get started
Get started

Salesforce Named a Leader in the 2026 Forrester Wave for Public Sector Cloud Solutions

Read the report
[]
Agentforce 360 for Public Sector

Gain efficiency, capacity, and trust with Agentforce 360 for Public Sector.

Deliver the highest levels of efficiency and unlock new service capacity by deploying AI agents in the flow of work. Salesforce makes it easy to innovate and build constituent trust on a unified, compliance-enabled platform.

Watch demos Contact us
[]
[]

See how public sector organizations achieve efficiency, capacity, and trust with Salesforce.

National Telecommunications and Information Administration customer story [National Telecommunications and Information Administration customer story]
California Department of Motor Vehicles customer story [California Department of Motor Vehicles customer story]
Dallas County Health and Human Services customer story [Dallas County Health and Human Services customer story]

Deliver proven efficiency and accelerate your mission.

[]
70 %
reduction in call volume*
Salesforce helps government agencies decrease cost to serve by deflecting case loads to self service and digital channels.
[]
20 %
increase in worker efficiency*
Salesforce helps government agencies automate administrative tasks to improve worker productivity.
[]
104 %
return on IT investment*
Salesforce helps government agencies realize the value of their IT investments with increased productivity and reduced costs.

*Forrester Total Economic Impact of Salesforce Case Management for Government.

See what's new in the public sector industry.

  • Agentforce
  • Product Innovation
  • Events
A woman in an orange shirt speaks on the phone next to a digital screen showing a chat exchange with the "Agentforce" application. The chat displays a conversation between an agent and a citizen about a malfunctioning apartment air conditioner and sharing supporting documents. [A woman in an orange shirt speaks on the phone next to a digital screen showing a chat exchange with the "Agentforce" application. The chat displays a conversation between an agent and a citizen about a malfunctioning apartment air conditioner and sharing supporting documents.]
Build capacity and trust with Agentforce 360 for Public Sector.

Agentforce 360 for Public Sector helps you multiply your workforce to unlock new capacity and drive operational efficiency. Build greater constituent trust by innovating faster on a secure, compliance-enabled platform.

Discover Agentforce

Products built to meet the unique needs of government.

Image of government dashboard and alerts next to a FedRAMP logo. [Image of government dashboard and alerts next to a FedRAMP logo.]
Product

Government Cloud

Scale and secure your IT solutions on a government cloud designed to meet FedRAMP compliance requirements.

Learn more
Image of integrated services portal with callouts for tool library and case insights. [Image of integrated services portal with callouts for tool library and case insights.]
Product

Agentforce Public Sector

Serve the people faster with prebuilt applications to modernize government services.

Learn more

Accelerate mission success with Salesforce for Government.

It's a long road to government digital transformation. Salesforce makes it easier with solutions designed for government. Whether you want to improve the constituent experience or modernize government operations, we have a solution just for you.

Image of a customer-facing DMV dashboard. [Image of a customer-facing DMV dashboard.]

Enhance Constituent Engagement

Deliver intelligent service across every constituent touchpoint from self service to contact center and every communication in-between.

Learn more
Service Console screen showing passport renewal process. [Service Console screen showing passport renewal process.]

Transform Public Sector Service

Unlock staff productivity with an integrated view of case data, AI-powered automation, and digital-first collaboration.

Learn more
Graph that shows areas needing attention [Graph that shows areas needing attention]

Make Smarter Decisions

Give staff the insights they need with user friendly reporting and analytics.

Learn more
Showing Public Sector's communication to other Salesforce products [Showing Public Sector's communication to other Salesforce products]

Increase IT Efficiency

Unlock rapid app development and consolidation on a low-code, low-effort platform so your organization can focus on meeting its mission.

Learn more

Drive government digital transformation for your agency.

Federal Civilian

Modernize federal government operations with FedRAMP High-authorized digital solutions.

Learn more

State and Local

Empower staff and elevate constituent services with CRM software for state and local government.

Learn more

Defense and Intelligence

Be a fast mover in IT modernization, enhance productivity, and create decision advantages for defense and intelligence.

Learn more

Health and Human Services

Connect constituents with the care they need for better health and human services outcomes.

Learn more

Aerospace

Unlock data across the enterprise and provide unified digital experiences in aerospace.

Learn more

Government Contractors

Strengthen customer relationships with a compliance-enabled CRM for government contractors.

Learn more
The Total Economic Impact of Salesforce Case Management Solutions for Government [The Total Economic Impact of Salesforce Case Management Solutions for Government]
See how government agencies can realize cost savings with Salesforce.
Read the report

Keep up with the latest Public Sector trends, insights, and resources.

State of Service: Public Sector Edition cover [State of Service: Public Sector Edition cover]
Report

State of Service: Public Sector Edition

Get the report
Government Book of Best Practices: AI Edition [Government Book of Best Practices: AI Edition]
Guide

A Government Leaders Book of Best Practices: AI Readiness

Get the guide
Forrester Wave for Public Sector report cover [Forrester Wave for Public Sector report cover]
Report

Salesforce Named a Leader in the Latest Forrester Wave Report: Industry Cloud Solutions for Public Sector

Get the report
The Total Ecomonic Impact of Salesforce for Government Case Management [The Total Ecomonic Impact of Salesforce for Government Case Management]
Report

The Total Ecomonic Impact of Salesforce for Government Case Management

Get the report

Ready to take the next step towards the future of AI in public sector?

screen.svg [screen.svg]

Start your trial.

Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.

Free trial
call.svg [call.svg]

Talk to an expert.

We would love to connect with you. Tell us a bit more so the right person can reach out to discuss your needs.

Contact us

Salesforce for Public Sector FAQ

What is government software?

Government software refers to the technology solutions and applications designed to help government agencies manage their operations, serve the public, and deliver on their missions. These solutions can include customer relationship management (CRM) tools, data integration platforms, analytics, and other specialized solutions that enable government organizations to streamline processes, improve transparency, and enhance efficiency. In the context of Salesforce, government software includes customized solutions built on the Salesforce platform that address specific needs such as constituent engagement, case management, and grant management.

What is a government CRM?

Government customer relationship management (CRM) is software for government designed to manage interactions and relationships with the public and stakeholders. Specifically designed for the public sector, it uses automation and AI in government processes to help organize, automate, and orchestrate processes related to public outreach and engagement, and government service delivery.

Why does the government need a CRM? Why is it important?

A CRM is essential for governments to effectively manage relationships with the public, optimize government service delivery, increase transparency and accountability, and make data-driven decisions. It serves as a foundational tool for digital government transformation and delivering better outcomes for the public.

What are the benefits of government CRM?

Government CRMs enable government organizations to better understand and serve the needs of constituents, improve operational efficiency, and foster trust in government institutions. Learn more about the benefits of government CRM here.

How do I choose the right government CRM software?

Choosing the right government CRM software is important. Finding a compliance-enabled CRM is essential for many government organizations to increase security posture. Government buyers should also prioritize government CRMs that are designed for performance, scale, flexibility, and rapid implementation.

Web Proxy Viewer  |  New URL  |  Original Page