[ Web Proxy ]
URL:
Viewing: https://www.salesforce.com/government/artificial-intelligence/ [Back]  [Original]
Agentforce for Public Sector | Salesforce
Skip to content
mobile menu open [mobile menu open]mobile menu close [mobile menu close]
Get started
Get started
Woman on the phone with an agent to resolve a potential fraud case [Woman on the phone with an agent to resolve a potential fraud case]

Agentforce for Public Sector

Realize new levels of mission efficiency and effectiveness with public sector-specific agents. Hire the right candidates faster, accelerate complaint resolution, and maintain compliance directives. Reduce operational expenses and boost employee productivity with Agentforce for Public Sector.

Contact us Learn more
[]
[]

What is Agentforce for Public Sector?

Agentforce for Public Sector is an agentic AI capability that provides specialized, proactive, and always-on support for your mission staff and constituents. Now public sector organizations can deploy AI agents with purpose-built skills to solve everyday challenges, such as resource constraints, fragmented data, and the growing demand for personalized digital services.

Improve Public Sector Efficiency

Optimize workflows, reduce administrative burdens and enable public sector employees to focus on delivering high-quality services to citizens with pre-built skills. Experience faster processing times and improved service delivery with this agentic layer.

Purpose-built for Public Sector Roles

Accelerate and improve the core processes of public sector agencies for managing complaints, recruitment and compliance with public sector skills and AI actions.

[]

Connect Easily with Bespoke Industry Data

Easily integrate and understand structured and unstructured data to establish deeper context. Agentforce leverages public sector-specific data models to bring industry context to the AI topics and actions.

[]

Pre-built and Custom Actions

Choose between pre-built actions tailored to public sector use cases, surfaced through Public Sector Solutions or build your own custom actions based on your specific needs.

[]

Seamless Integration Through a Deeply Unified Platform

Public Sector Solutions is built on a deeply unified platform that easily integrates with other external systems and third-party apps to connect customer, stakeholder, field, and asset data for seamless operations.

[]
[]
[]
[]
[]

Engineered for efficiency, powered by Agentforce.

  • Recruitment Management
  • Complaints Management
  • Compliance Management
[]

Optimize recruitment efficiency from search to hire.

Accelerate hiring by ensuring application completeness, and summarizing applications. Identify relevant candidates from past applications and invite them to apply. Use Agentforce to handle routine tasks while you focus on strategic decisions, screening, and hiring faster.

Learn more
A screen for a public complaint record with Agentforce insights. [A screen for a public complaint record with Agentforce insights.]

Build and customize public sector AI agents to scale your workforce.

Deploy Pre-Built Skills Rapidly
Quickly implement agents using pre-built skills to handle specialized tasks across public services, citizen engagement, case management, and more.

Customize AI Agents with Low Code Tools
Utilize intuitive, low-code tools and natural language instructions to design agents using pre-built skills that accelerate the mission of your agency.

Proactively Assist Constituents and Public Sector Employees
Operate around the clock, delivering instant, accurate, and helpful conversational AI experiences to constituents and public sector employees, enhancing service delivery and operational efficiency.

Ready to take the next step with Agentforce for Public Sector?

screen.svg [screen.svg]

Start your trial.

Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.

Free trial
call.svg [call.svg]

Talk to an expert.

We would love to connect with you. Tell us a bit more so the right person can reach out to discuss your needs.

Contact us
edit_form.svg [edit_form.svg]

Stay up to date.

Visit the Public Sector Solutions Resource Center for the latest research, industry insights, and product best practices.

Visit page

Agentforce for Public Sector FAQs

What are AI agents in the public sector?

AI agents in the public sector are artificial intelligence systems or software that are designed to perform specific tasks or services within government organizations and public institutions. These AI agents can take various forms, such as chatbots, virtual assistants, decision-making tools, and automated processes, and they are used to enhance efficiency, improve service delivery, and support decision-making.

What is agentic AI in the public sector?

Agentic AI in the public sector is technology that powers public sector AI agents to act on public sector information and make decisions on behalf of government entities or public institutions. These agents can perform tasks such as managing resources, optimizing services, and providing personalized assistance to citizens. Agentic AI is programmed to operate within predefined parameters and ethical guidelines to ensure accountability and transparency. Examples include AI-driven chatbots for citizen inquiries, predictive models for policy planning, and automated systems for fraud detection and prevention.

What are the benefits of AI agents for the public sector?

AI agents in the public sector offer several benefits, including enhanced efficiency by automating routine tasks and providing 24/7 service, improved accuracy through data-driven decision-making and reduced human error, better citizen engagement by offering personalized and responsive interactions, and cost savings by optimizing resource allocation and reducing the need for extensive human oversight.

What are the use cases of agentic AI in the public sector?

Agentic AI in the public sector has a variety of use cases, including automating customer service with digital labor to handle inquiries or complaints from the public and provide information, optimizing resource management by scheduling and allocating public services more efficiently, enhancing fraud detection and prevention by analyzing patterns in financial transactions and benefit claims, and supporting public safety through real-time surveillance and emergency response coordination. Additionally, these AI agents can assist in predictive maintenance of infrastructure, personalized learning in education, and environmental monitoring to ensure sustainable resource use.

What is Agentforce for the Public Sector?

Agentforce for Public Sector is an agentic AI application that provides specialized, proactive, and always-on support for mission staff and constituents. Agentforce for the Public Sector is built upon the Public Sector data model and uses the sector-specific workflow to help caseworkers and civil servants to operate more efficiently and deliver services more quickly by performing tasks such as answering constituent inquiries, streamlining case management processes, and analyzing patterns in financial transactions and benefit claims to detect and prevent fraud. This allows organizations to spend more time focusing on mission success.

What are the benefits of Agentforce for the Public Sector?

Agentforce enables organizations to create AI-driven agents using public sector-specific data, processes, and functionality. With pre-built capabilities, it can help optimize case management workflows, answer common constituent questions, summarize complaints, and sift through compliance documentation to allow public sector employees to focus on delivering high-quality services to constituents. Agentforce for the public sector can also help applicants complete forms and help recruiters more quickly match applicants to job postings. This helps organizations realize new levels of mission efficiency by lowering operating costs and increasing employee productivity, ultimately leading to faster processing times and more satisfied constituents.

Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.

Web Proxy Viewer  |  New URL  |  Original Page