| [ Web Proxy ] |
| Viewing: https://www.salesforcepublicsectordemos.com/tours/agentforce | [Back] [Original] |
Evolve how marketers work by harnessing AI to personalize and automate customer communications across every channel, at scale.
See all marketing solutionsIncrease revenue and deliver consistent customer experiences across online, in-store, and mobile channels with Commerce Cloud.
See all commerce solutionsEmpower every user, in every industry to transform trusted data into actionable insights, wherever they work.
Explore analytics solutionsBring your people, agents data, apps and Salesforce solutions to where work happens in Slack.
Learn about Slack and SalesforceFind more customers, win their business, and keep them happy with tools that help you work smarter, not harder.
Explore small business solutionsBuild and customize your Agentforce and Customer 360 with the Headless 360 platform.
See all platform capabilitiesConnect with agents, apps, and experts that help you build, launch, and grow your business.
About our partners(formerly AppExchange)
Enter your companys specific needs and receive custom pricing details.
Achieve operational excellence.
Explore engineering, construction, and real estate solutionsEmpower your customers financial success with trusted AI.
Explore financial services solutionsImprove clinical and commercial outcomes with Agentforce 360 for Life Sciences.
Explore life sciences solutionsDrive cost-efficient growth with intelligent automated processes.
Explore technology solutionsDeliver connected experiences.
Explore travel, transportation, and hospitality experiencesExplore success stories from customers of all sizes, in every industry.
See all storiesExplore success stories of how Salesforce uses our own technology to run every part of our business.
See all storiesMeet the innovators driving business impact and building successful careers with Salesforce.
See all storiesJoin us September 15-17 in San Francisco and on Salesforce+ to experience the Agentic Enterprise powered by you, amplified by agents.
Register nowHear from AI visionaries, learn through hands-on training, and explore real customer use cases all in one place.
Explore 1,600+ sessions covering every industry, role, and product, designed to help you solve any business challenge.
Find answers to all your event questions about registration, travel, and onsite tips.
Relive the innovation and inspiration of TDX 2026 with on-demand keynotes, sessions, and highlights available anytime on Salesforce+.
Learn moreSign up today for an exclusive low price, speaker announcements, and a sneak peek at the deep technical sessions and hands-on workshops.
Discover how to build your Agentic Enterprise with Salesforce and unlock the power of humans and agents driving customer success together.
Explore the biggest announcements, launches, and innovations from TDX 2026.
Join us at the marketing event of the year, where bold marketers and breakthrough agents come together to drive big impact.
Register nowDiscover how Connections helps you lead with experiences that adapt to every customer, and gives you the tools to become an Agentic Enterprise.
Find answers to your questions about registration, pricing, travel, accessibility, and how to make the most of your Connections experience.
The data and analytics event of the year, where AI, analytics, and trusted data come together to power better decisions.
Learn moreStream Tableau Conference highlights on demand; keynotes, sessions, and more available anytime on Salesforce+.
Watch the Tableau Conference Keynote and go from seeing to doing with agentic analytics.
Ignite your data strategy, unlock AIs full potential, and lead your organization into the future.
Learn moreWatch this years Informatica World General Sessions on demand, from anywhere.
Catch up on everything you missed and get the insights you need to unlock the full potential of your data.
Join us in cities around the world to experience the latest Salesforce innovations in apps, data, and agents. Connect with leaders and experts from your industry at an Agentforce World Tour near you.
Learn moreBrowse current Agentforce World Tour events, or sign up today to be the first to know when one is coming to a city near you
Explore 140+ expert-led sessions, demos, and hands-on trainings featuring Dreamforces boldest launches. All in one day, all for free.
Experience the Dreamforce innovations that power Agentic Enterprises with expert-led sessions, demos, and hands-on trainings. All in one day, all for free.
Fuel your professional growth and transform your company with our free live streaming and on-demand events.
Visit Salesforce+Stream the worlds largest, most trusted technology event.
Join us to learn how AI agents are driving customer success.
Explore data and AI demos, trainings, and release announcements.
Save inspiring content to watch later.
Dive into highlights from past events and explore on-demand content for every role and industry.
See all eventsJoin live webinars or listen to on-demand webinars at any time.
Learn from peers, build your Salesforce network, and give back to the community.
Build product knowledge and get implementation and adoption guidance from Salesforce experts.
Learn and get hands-on the with the latest product innovations.
Join groups to meet, collaborate, and learn new skills with Trailblazers.
Skill up for the future from anywhere with Trailhead, our free, online learning platform.
Explore TrailheadFind expert-led training programs to build Salesforce skills and launch your career.
Explore guided learning paths to quickly learn in-demand skills.
Accelerate learning with access to Salesforce experts.
Earn resume-worthy Salesforce credentials.
Find your career in the Salesforce ecosystem.
Discover free curriculum and resources for students and educators.
Explore free trial offers for Salesforce data, analytics, and CRM products for any size business, in any industry.
Get startedThe marketing, sales, service, and commerce tools you need to succeed all in a single CRM suite.
Build enterprise-quality apps fast and get hands-on with Agentforce and Data Cloud.
Salesforce is the #1 AI CRM, with AI agents, data, and CRM apps on a single, unified platform.
Learn more about SalesforceLearn all about what CRM is, what it does, and how it can improve customer relationships.
Salesforces category-leading apps for sales, service, marketing, commerce, IT, and more.
Learn more about AI agents and how they can help your business.
Its always-on digital labor augmenting every employee, department, and business process to improve customer experiences.
Get the latest on AI, data, digital labor, and more.
Keep up with Salesforces AI research team and stay on the cutting edge of technology.
Get the latest tooling innovation news, insights, and inspiration.
Grow your career with the latest in sales content, training, and events all part of the worlds leading sales community.
Read the latest studies and reports from the worlds best-known business analysts.
Explore industry-leading Salesforce partner apps and experts.
Get developer guides, tutorials, sample code, and API references.
Sign up to receive the latest Salesforce tips and insights, tailored just for you.
Need help? Ask Agentforce. Find documentation, access learning resources, log cases, and more all the support you need, wherever you need it.
Ask Agentforce on Salesforce HelpFind up-to-date information and status about our technology bugs and workarounds.
Find tutorials, sample code, developer guides, and API references.
Explore diagrams, decision guides, and resources to build trusted, easy, and adaptable solutions.
Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities.
Explore communitiesConnect with peers to learn skills and grow.
Connect with Slack end users, admins, and developers.
Connect with MuleSoft developers, architects and business users.
Connect with Tableau analysts, admins, developers and business users.
Collaborate, learn, and manage your partner business.
Help us build the Salesforce roadmap by sharing your feedback.
Get the right level of support and guidance to grow your business.
Implement, innovate, and transform your enterprise with help from Salesforce experts.
Make payments, buy products, and manage renewals (Salesforce login required).
Access invoices and make payments (Trailblazer ID login required).
Track and manage consumption with near-real time usage data.
We are guided by our values and strive to do well in business while doing good in our communities.
See what drives usBusiness is the greatest platform for change. We use the full power of Salesforce to make the world a better place for all of our stakeholders.
Learn about our Impact initiativesStay informed with the latest news and announcements, fresh off the press.
Visit the newsroomFind answers to your questions about Salesforce agreement terms, policies, intellectual property, corporate governance and compliance for customers, employees, partners and suppliers.
See legalAgentforce for Public Sector is an agentic AI capability that provides specialized, proactive, and always-on support for your mission staff and constituents. Now public sector organizations can deploy AI agents with purpose-built skills to solve everyday challenges such as time taken to sift through recruitment data, complicated and disjoint complaint-filing experience and complexity in verifying compliance.
Step through the guided tour by clicking on the tabs below.
Agentforce is Salesforce's cutting-edge AI-powered platform. It's designed to transform how your organization handles tasks through intelligent, autonomous and assistive agents that can be used internally or externally.
Unlike rigid, rule-based bots, Agentforce agents are more flexible and capable of handling a wider range of interactions with generative AI. Through these actions Agentforce ensures the perfect balance between AI efficiency and human oversight. Whether it's managing citizen support inquiries, automating grant applications, or optimizing fundraising campaigns, Agentforce can handle it.
Next: Click on "2. Data + AI + Action"
Transform Engagement with Agentforce
Agentforce leverages AI, data, and automation to revolutionize customer interactions. Powered by the Atlas Reasoning Engine and secured by the Einstein Trust Layer, it delivers fast, accurate, and secure insights. Seamless integration with Salesforce apps like Sales, Service, and Marketing extends the value of your existing investments, including custom apps and Einstein AI models.
Focus on Impact
With Agentforce, you can create a 360-degree view of your constituents, automate routine tasks, and free your team to focus on what matters mostbuilding meaningful relationships and making a real difference.
Next: Click on 3. Building Intelligent Agents
Agentforce is powered by three key elements: Topics, Instructions, and Actions.
Next: Click on More then 4. How Agents Work
Actionable Insights with Trusted Data
Agentforce crafts plans using Einstein to execute actions like Apex code, Flows, and prompts, all grounded in trusted business data from Data 360. This ensures responses are not only accurate but also personalized and relevant to each user's situation.
Clear and Reliable Responses
Einstein delivers concise responses with all necessary details, such as application status, next steps, or helpful resources. Grounded in reliable data, you can trust the information is always accurate and up-to-date.
Built on Intelligent Foundations
Topics, Instructions, and Actions form the foundation of Agentforce, enabling it to understand requests, access the right data, and deliver intelligent, personalized experiences.
Next: Click on More then 5. Agentforce in Action
Agencies can have thousands of documented policies and regulations. Agentforce can help save significant time for both constituents and employees sorting and reading through documents for their situation. Agents can be surfaced externally to interact in conversational language with users. We call these autonomous agents. Autonomous Agents can intelligently respond with clarifying questions when interacting with a customer and bring back precise insights by pulling key information, like relevant regulations from multiple sources and documents to streamline the process and make it feel less complicated.
Next: Click on More then 6. Empowering Caseworkers with Agentforce
Agentforce enhances workflows by assisting caseworkers in real-time. When using Agentforce as an employee or an internal user we call it an Assistive Agent. Agentforce as an assistive agent can cross-reference thousands of policy documents and regulations, applying them in the flow of work directly to cases for accurate and efficient support. Beyond identifying compliance issues, an assistive agent provides actionable solutions, such as outlining the next steps to resolve problems and drafting emails to facilitate communication. This ensures caseworkers can stay focused on their work while maintaining compliance and addressing challenges effectively.
Next: Click on More then 7. Atlas Reasoning Engine
At the core of every agent is the Atlas Reasoning Engine, driving its logic and responses. With the Agentforce Builder, admins can see how answers are generated, preview responses, and refine the agents logic. By simulating a caseworkers query, the Reasoning Engine reveals the full processfrom reviewing the request and identifying the topic to data retrieval to applying guardrails and finally executing topic-specific actionsensuring transparency and precision in every response.
Next: Click on More then 8. Public Sector Agentforce Use Cases
For public sector your work has a tremendous impact on citizens and Agentforce is here to help you amplify that impact.
Whether it's child welfare, public safety, social insurance, or IT, Agentforce can help you access information faster, reduce incident report times, process claims more efficiently, and even automate custom license plate processing.
The possibilities are truly endless. Think about how Agentforce can make your day-to-day easier and more impactful.
| Web Proxy Viewer | New URL | Original Page |