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Analyst Reports | Salesforce

Analyst Reports

Discover the latest perspectives from leading analyst firms on Salesforce across CRM, AI, data, and more, including in-depth evaluations of our products, capabilities, and market presence.

Read the latest reports and research from top analyst firms.

  • Gartner
  • Forrester
  • IDC
  • G2
  • ISG
Service Cloud

Salesforce Named a Leader in the 2026 Gartner Magic Quadrant for Customer Service Knowledge Management Systems

Learn why Gartner named Salesforce a Leader.

Agentforce Sales

Salesforce Named a Leader in the 2026 Gartner Magic Quadrant for CRM Sales Platforms

Learn why we are recognized for the 20th year in a row.

Tableau

Gartner names Salesforce (Tableau) a Leader in Analytics and Business Intelligence Platforms 14th consecutive year

Learn why Gartner named Salesforce a Leader.

Agentforce

Salesforce Named a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms

See why Gartner named Salesforce as a Leader.

Informatica

2026 Gartner Magic Quadrant for Master Data Management Solutions

Discover why Informatica from Salesforce is recognized as a Leader, positioned highest in Ability to Execute.

Mulesoft

2026 Gartner Magic Quadrant for Integration Platform as a Service

See why Gartner named Salesforce (MuleSoft) as a Leader.

Informatica

2026 Gartner Magic Quadrant for Augmented Data Quality Solutions

Discover why Gartner named Salesforce (Informatica) as a Leader for the 18th time.

Data 360

2026 Gartner Magic Quadrant for Customer Data Platforms

Furthest in Completeness of Vision. Highest in Ability to Execute. Discover why Gartner recognized Salesforce as a Leader.

Informatica

2026 Gartner Magic Quadrant for Data and Analytics Governance Platforms

See why Gartner recognized Salesforce (Informatica) as a Leader.

Informatica

2025 Gartner Magic Quadrant for Data Integration Tools

See why Gartner recognized Salesforce (Informatica) as a Leader for the 20th time.

Informatica

2025 Gartner Magic Quadrant for Metadata Management Solutions

Discover why Gartner recognized Salesforce (Informatica) as a Leader.

Commerce Cloud

2025 Gartner Magic Quadrant for Digital Commerce

For an entire decade, Gartner has named Salesforce a Leader. See why we placed furthest for our Completeness of Vision.

Service Cloud

2025 Gartner Magic Quadrant for the CRM Customer Engagement Center

See why Gartner named Salesforce a Leader for the 16th year in a row in this years Magic Quadrant for the CRM Customer Engagement Center.

MuleSoft

2025 Gartner Magic Quadrant for API Management

Salesforce (MuleSoft) is named a Leader in API Management for the 10th consecutive year.

Marketing Cloud

Gartner 2025 Magic Quadrant for B2B Marketing Automation Platforms.

See why Salesforce was named a Leader for the eighth year in a row.

Marketing Cloud

Gartner 2025 Magic Quadrant for Multichannel Marketing Hubs

See why Gartner named Salesforce a Leader for the eighth year in a row, and placed furthest for Completeness of Vision.

Platform

2025 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms

Gartner Names Salesforce a Leader in Magic Quadrant for Enterprise Low-Code Application Platforms.

Field Service

2025 Gartner Market Guide for Field Service Management

See why we were recognized for Field Service Management for the second time in a row.

Gartner, Magic Quadrant for Analytics and Business Intelligence Platforms, Anirudh Ganeshan, et al. 29 June 2026

Gartner, Magic Quadrant for Master Data Management Solutions, Steve Kennedy, et al., 6 Apr 2026

Gartner, Magic Quadrant for Integration Platform as a Service, Andrew Humphreys, et al. 16 Mar 2026

Gartner, Magic Quadrant for Augmented Data Quality Solutions, Sue Waite, et al., 11 Feb 2026

Gartner, Magic Quadrant for Customer Data Platforms, Lizzy Foo Kune, et al. 26 Jan 2026

Gartner, Magic Quadrant for Data and Analytics Governance Platforms, Anurag Raj, et al., 6 Jan 2026

Gartner, Magic Quadrant for Data Integration Tools, Michele Launi, et al., 8 Dec 2025

Gartner, Magic Quadrant for Metadata Management Solutions, Melody Chien, et al., 19 Nov 2025

Gartner, Magic Quadrant for Digital Commerce, Aditya Vasudevan, et al. 3 Nov 2025

Gartner Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayake, et al. 27 Oct 2025

Gartner Magic Quadrant for API Management, Shameen Pillai, et al. 7 Oct 2025

Gartner, Magic Quadrant for B2B Marketing Automation, Jeff Cohen, et al. 23 Sep 2025

Gartner, Magic Quadrant for Multichannel Marketing Hubs, Audrey Brosnan, et al. 22 Sep 2025

Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, et al. 28 July 2025

Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, et al. 21 July 2025

Gartner, Market Guide for Field Service Management, Jim Robinson, Alexandre Oddos, 31 March 2025

These graphics were published by Gartner, Inc. as part of larger research documents and should be evaluated in the context of the entire document. The Gartner documents are available upon request from Salesforce. Gartner does not endorse any vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartners business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

Copyright 2024 IDC. All rights reserved.

Copyright 2024 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.

Copyright 2024 G2.com, Inc. All rights reserved.

Copyright 2024 S&P Global Market Intelligence. All rights reserved.


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