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Sales teams track their personal quota, their team quote, forecast gaps, and likely deals in their pipeline in a dashboard. [Sales teams track their personal quota, their team quote, forecast gaps, and likely deals in their pipeline in a dashboard.]
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Agentforce Energy & Utilities

Energy & Utilities Cloud

Lead the energy transition with Energy & Utilities Cloud - built-in AI agents, automation, and real-time data on one platform designed for this evolving industry.

Watch demo
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See what's new in Energy & Utilities Cloud

  • Accelerate Customer Enrollments
  • Automate Bulk Ordering
  • Improve Customer Retention
A screen showing options to enroll in for tariff comparison [A screen showing options to enroll in for tariff comparison]

Self-service enrollment

Modernize the enrollment journey for not logged in customers so users can verify service availability and activate contracts in minutes, meeting the high expectations of todays digital-native consumers.

Learn more

What can you do with Energy & Utilities Cloud?

Maximize your operational efficiency, growth, and sustainability initiatives with built-in automation, predictive and generative AI, and trusted real-time data on Energy & Utilities Cloud a single platform designed for this evolving industry.

Scale service and boost productivity with AI-powered automation

Smart Utility Contact Center

Empower agents with smart, intuitive tools to get up to speed quickly and have full customer insight and next best actions at their fingertips. Automate and unify digital self-service, AI-driven chat, and integrated multi-channel experiences.

A dashboarrd displaying customer account with focus on billing and usage and usage overview. [A dashboarrd displaying customer account with focus on billing and usage and usage overview.]

Agentforce for energy and utilities

Speed up case resolution with quick answers to complex customer questions and automated approvals, and close deals faster with customized close plans for every opportunity and personalized emails to prospects.

Einstein with a console displaying 2022 Energy Sales. [Einstein with a console displaying 2022 Energy Sales.]

Self-Service: My Account

Impress your customers with a one-stop shop for your utility customer to check their bills, sign up for autopay, enroll in programs, purchase products and services, and much more.

A sign in console next to Energy Utility Trends bar graph. [A sign in console next to Energy Utility Trends bar graph.]
A dashboarrd displaying customer account with focus on billing and usage and usage overview. [A dashboarrd displaying customer account with focus on billing and usage and usage overview.]
Einstein with a console displaying 2022 Energy Sales. [Einstein with a console displaying 2022 Energy Sales.]
A sign in console next to Energy Utility Trends bar graph. [A sign in console next to Energy Utility Trends bar graph.]

Grow revenue with trusted data and relationships

Configure, Price, and Quote for energy & utilities

Whether you are a retail energy company or a regulated utility, and whether your customer is a homeowner or a business, always deliver the perfect quote with our industry specific CPQ for advanced order capture, guided selling, multi-site, commodity and non-commodity products, and services.

A console with a 'Needs Attention' prompt along with Actions and Recommendations. [A console with a 'Needs Attention' prompt along with Actions and Recommendations.]

Order Management

Easily manage & automate all aspects of the order lifecycle, including order capture, complex fulfillment, shipping, payment processing, and service in one central hub to accelerate time-to-market & streamline switching processes.

A console to create an account next to the plans available. [A console to create an account next to the plans available.]

Personalized Engagement and Sales Programs

Engage the right prospects with less effort, with AI recommendations on your next best action and with insights from emails and calls. Accelerate conversion rates by surfacing top leads automatically and generating customized action plans and offers personalized to your customers.

Eintein chatbox showing resolution of a customer query. [Eintein chatbox showing resolution of a customer query.]
A console with a 'Needs Attention' prompt along with Actions and Recommendations. [A console with a 'Needs Attention' prompt along with Actions and Recommendations.]
A console to create an account next to the plans available. [A console to create an account next to the plans available.]
Eintein chatbox showing resolution of a customer query. [Eintein chatbox showing resolution of a customer query.]

Optimize cost-to-serve while improving experiences and operations

Energy & Utilities Data Model

Easily and quickly build, deploy, and manage your operations with a comprehensive data model covering everything needed for the energy and utility industry, from sales to customer and field service in both competitive and regulated markets.

An Energy and Ulitities data model to help customers deploy, build, and manage operations. [An Energy and Ulitities data model to help customers deploy, build, and manage operations.]

Agent and Mobile Worker Productivity

Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer.

An enrollment program with details about the program and a products to install section. [An enrollment program with details about the program and a products to install section.]

Work and Asset Management

Improve customer and employee satisfaction by shifting from reactive to proactive service. Track assets in real time, automate predictive maintenance, and digitize the entire work order lifecycle from creating and assigning to executing and debriefing orders.

A console with product details for an EV charger. [A console with product details for an EV charger.]

Incident Management

Stay one step ahead of major disruptions with incident management best practices built directly into Energy & Utilities Cloud. Diagnose and resolve incidents faster with the right tools and all case, incident, customer and asset data in one unified workspace.

A console for Service Console with focus on Work Plans. [A console for Service Console with focus on Work Plans.]
An Energy and Ulitities data model to help customers deploy, build, and manage operations. [An Energy and Ulitities data model to help customers deploy, build, and manage operations.]
An enrollment program with details about the program and a products to install section. [An enrollment program with details about the program and a products to install section.]
A console with product details for an EV charger. [A console with product details for an EV charger.]
A console for Service Console with focus on Work Plans. [A console for Service Console with focus on Work Plans.]

Reach sustainability goals faster with clean energy programs and products

Consumer Clean Energy Program Management

Track progress and act on all energy savings or conservation programs in one management console to help optimize grid, water and gas operations. Enable your customers to search for personalized programs and quickly apply.

A console for EV Charge with program overview details. [A console for EV Charge with program overview details.]

Contractor Portals

Drive stakeholder engagement with a streamlined, external-facing portal where your contractors can view and update their partner accounts, enroll in clean energy programs, and collaborate with utility service companies.

A console with focus on Programs and product details on Total Home Comfort. [A console with focus on Programs and product details on Total Home Comfort.]

Personalized Advice, Offers, and Services

Guide customers toward a sustainable future by letting them compare products, offers, and service rates and guide them with relevant articles and resources, so that they can make informed decisions about their purchases.

A console for How to launch and sell with an image of a power customer. [A console for How to launch and sell with an image of a power customer.]
A console for EV Charge with program overview details. [A console for EV Charge with program overview details.]
A console with focus on Programs and product details on Total Home Comfort. [A console with focus on Programs and product details on Total Home Comfort.]
A console for How to launch and sell with an image of a power customer. [A console for How to launch and sell with an image of a power customer.]

Extend the power of Energy & Utilities Cloud with these related products

Data 360

Activate all your customer & asset data across Salesforce applications.

Learn more

Business Intelligence

Help your entire team find important answers and start making data-driven decisions.

Learn more

MuleSoft

Instantly connect a growing list of energy and utility applications and data with speed and scale.

Learn more

Tableau

Transform energy and customer data into actionable insights and processes.

Learn more

Energy & Utilities Cloud Pricing

Find the right version of Energy & Utilities Cloud for your business needs.

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Energy & Utilities Cloud Service

Grow satisfaction and revenue with an out-of-the-box CRM designed for Energy & Utilities.
$ 250
USD/User/Month
(Billed annually)
  • E&U Data Model
  • Smart Utility Service Console
  • Self-Serve Portal & Insights
Try for free

Energy & Utilities Cloud Sales & Service

Boost revenue and customer satisfaction across all your sales and service operations with deeply customizable CRM for Energy & Utilities.
$ 300
USD/User/Month
(Billed annually)
  • Revenue Cloud Advanced for E&U
  • Clean Energy Program Management
  • Grid & Network Connection
Try for free

Energy & Utilities Cloud Agentforce 1 Service

Everything from Sales & Service, plus Agentforce for E&U, Data Cloud, Slack, and more.
$ 650
USD/User/Month
(Billed annually)
  • Agentforce for Energy & Utilities Cloud
  • Customer Community, Salesforce Scheduler, Digital Engagement, Feedback Management, Service Voice, Slack
  • Flex & Data Cloud Credits
Try for free

Energy & Utilities Cloud Agentforce 1 Sales

Everything from Sales & Service, plus Agentforce for E&U, Data Cloud, Slack, and more.
$ 700
USD/User/Month
(Billed annually)
  • Agentforce for Energy & Utilities Cloud
  • Performance Management, Scheduler, Enablement, Digital Engagement, and Team Collaboration with Slack
  • Flex & Data Cloud Credits
Contact us

Above pricing is for Enterprise Edition. Energy & Utilities Cloud is also available in Unlimited Edition. Energy & Utilities Cloud - Sales and Service also includes everything in corresponding editions of Sales Cloud and Service Cloud, Enterprise, and Unlimited Editions. For a comprehensive list of features, please visit our Sales Cloud pricing page and Service Cloud pricing page. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

View Detailed Pricing
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Salesforce has become our global customer service platform. We can see everything were doing and everything weve done. It makes it easier for our people to do things in a standard way and in a smarter way.

Terence Sorrell
Business Solutions Manager, Connected Home
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Get the most out of energy & utilities solutions with industry-savvy partners and experts

Accenture [Accenture]
Deloitte [Deloitte]
IBM [IBM]
PwC [PwC]
NTT Data [NTT Data]
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Energy and utilities trends and insights to help you thrive in the digital age

4 Ways to be Agile During the Biggest Energy Opportunity in 100 Years [4 Ways to be Agile During the Biggest Energy Opportunity in 100 Years]
Article

4 Ways to be Agile During the Biggest Energy Opportunity in 100 Years

Read the article
Creating the Connected Utility [Creating the Connected Utility]
Article

Creating the Connected Utility

Read the article
Powering the Future: Strategies for Energy and Utility Success [Powering the Future: Strategies for Energy and Utility Success]
Guide

Powering the Future: Strategies for Energy & Utilities Success

Get the guide
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Webinar

Super-Powered: How AI Scales Energy & Utilities Operations to Benefit People and Planet

Watch the video

Ready to take the next step with the world's #1 Agentic CRM for energy & utilities?

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Try for free.

Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.

Start your trial
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Talk to an expert.

Tell us a bit more so the right person can reach out faster.
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Energy & Utilities Cloud FAQ

What is Energy & Utilities Cloud

Energy & Utilities Cloud is the best of Salesforce, designed specifically for the energy & utility industry. It gives utilities prebuilt applications with user experiences, automation, and integration designed based on industry best practices.

Who uses Energy & Utilities Cloud with Salesforce?

Electric, gas and water utilities, retail energy suppliers and renewable energy companies use Energy & Utilities Cloud when they want a solution built just for the business needs of energy and utility companies and their customers.

What are the benefits of Energy & Utilities Cloud?

Instead of expensive in-house customization, utilities can reduce development costs with the prebuilt applications of Energy & Utilities Cloud. Energy & Utilities Cloud helps utilities increase operational efficiency, customer engagement, and sustainability with automation, intelligence, and real-time data all on one platform designed for this evolving industry.

How does Energy & Utilities Cloud integrate with my Billing systems and CIS?

Utilities can integrate Energy & Utilities Cloud with all the major utility billing and customer information systems (CIS) with pre-built integration processes, with MuleSoft, or via APIs to extend and augment this essential customer data.

How do I get started with Energy & Utilities Cloud?

If you are an existing Salesforce customer, talk to your Salesforce Account Team or Consultant to learn more. If you aren't already using Salesforce, you can get started with our free trial here. Call us at 1-800-667-6389 to discuss exactly what kind of products youre looking to add and how we can help. We also offer several advisory, adoption, and support plans to our customers. To learn more, visit our Success Plans page.

How do I choose the right Energy & Utilities solution?

Choose the product that's right for you by evaluating the individual needs of your business. Consider if you need to boost your sales, personalize customer engagements, scale service interactions, or streamline your operations and field service. Energy & Utilities Cloud has a variety of editions you can customize to your business needs. See details here.

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